Tory Burch Return Policy 2024: Your Guide to the Process

Tory Burch’s return policy is customer-friendly and straightforward.

Tory Burch allows returns within 30 days of delivery for most items, offering a full refund for items returned in their original condition. The policy also guides both online and in-store purchases, ensuring a smooth return process. 

In this article, we have detailed the essential steps and tips for successfully returning your Tory Burch purchases, whether online or in-store, and highlighted the brand’s commitment to customer satisfaction​​.

What Is Tory Burch Return Policy

Tory Burch offers a customer-friendly return policy, allowing for returns within 30 days of delivery. This policy applies to both online and in-store purchases. To ensure a smooth process, items must be in their original condition.

Online returns involve logging into your account, initiating a return request, and using a provided return label. In-store returns require bringing the items and proof of purchase to a Tory Burch store.

Exchanges follow similar guidelines, and refunds are processed to the original payment method. However, final-sale items and altered or worn products are not eligible for return or exchange​​.

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Tory Burch Return Policy Without Receipt

Tory Burch’s return policy is quite accommodating for customers who have lost their receipts. While it generally requires items to be returned within 30 days of purchase, there are provisions for returning items without a receipt. In such cases, customers may receive store credit for the current selling price of the item. It’s important to have the item in new and unused condition, with all original tags and packaging. Also, bringing a valid ID is advisable to verify identity when returning items without a receipt.

This policy applies to purchases from both Tory Burch retail stores and their official website. However, certain items like final sale, monogrammed, or personalized items, and some sale items may have specific conditions or restrictions regarding returns. It’s crucial to check these details, especially during sales events or for promotional items.

The return process may vary slightly depending on whether the purchase was made online or in-store. For online purchases, customers are typically required to follow the return process outlined on the Tory Burch website, which involves logging into their account and initiating the return request.

Tory Burch Return Policy After 30 Days

Tory Burch generally adheres to a 30-day return window for most items, provided they are unused, unworn, and in their original packaging with the original sales receipt or packing slip. Returns received after 45 days will be refunded to the original form of payment minus a return shipping fee.

In certain situations, such as defective products or extenuating circumstances, Tory Burch may consider returns after the 30-day period, but this is at their discretion and requires contacting customer service. It’s important to note that final sale items, monogrammed or personalized items, and certain Made to Order goods have specific return restrictions.

Additionally, original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or mistake on Tory Burch’s part​​​​.

Tory Burch Return Policy In-Store

If you’ve made a purchase in-store, you have a 30-day window to return the item directly to any Tory Burch retail location. It’s important to bring your invoice or receipt with the item for a successful return.

In case of a return, the refund will be processed back to your original payment method, and you can expect it within 14 days of Tory Burch receiving the returned item. Remember that the product must be in its original condition for the return to be accepted.

Special cases like gift purchases and sale items have their own return conditions, so it’s advisable to be aware of these when making a purchase. For any issues or more detailed information, Tory Burch’s customer support is available via live chat, phone, or text.

Tory Burch Return Policy Online

Tory Burch offers a customer-friendly return policy for online purchases. You have 30 days from the date of purchase to return most items, provided they are unused, unworn, and in their original packaging with the original sales receipt or packing slip.

This policy applies to purchases made on the Tory Burch website and can be processed either by mail or in-store. However, some items have specific conditions: final sale items, monogrammed or personalized items, and certain made-to-order products are not eligible for returns.

When returning items by mail, it’s recommended to use a shipping service that provides tracking information for your protection, as original shipping charges are non-refundable. Returns can also be made in Tory Burch stores, where the refund or exchange will be processed according to the original form of payment. Remember, items must meet the return criteria to be eligible for a refund or exchange​​​​.

Tory Burch Final Sale Return Policy

Tory Burch’s return policy is stringent about final sale items. These products, including certain outlet, sample-sale, and private-sale items, cannot be returned or exchanged. If you’ve purchased an item from a Tory Burch outlet, it can be returned only to outlet stores within 14 days of receipt. However, for items bought in-store, they must be returned in-store and not to the Tory Burch website warehouse. This policy ensures that final sale items are clearly distinguished from those eligible for return or exchange, maintaining the integrity of their sales process​​.

Tory Burch Exchange Policy

Tory Burch’s exchange policy is customer-centric, offering a 30-day window for exchanges, with some exceptions. For domestic orders, exchanges are available for most items, except for Afterpay orders and international purchases, which are ineligible for exchange and can only be returned for a refund.

In-store returns of PayPal orders are eligible for gift cards only. If an item is purchased with a gift card, the refund will be issued as an eGift card. Outlet shop purchases have a 14-day return window and must be returned to the same outlet.

How to Return an Item to Tory Burch

Here’s a concise guide for returning items to Tory Burch, both online and in-store:

Online Returns:

• Log into your Tory Burch account.
• Find your order and select “Return Items.”
• Follow the prompts to specify return reasons.
• Print the emailed return label.
• Pack items securely in their original condition.
• Affix the return label and drop off the package at a postal service.

In-Store Returns:

• Find a Tory Burch store using their store locator.
• Prepare items, ensuring they meet return conditions.
• Visit the store, present items and proof of purchase.
• Choose a refund or exchange based on your preference.

Tory Burch Customer Care Details

Here are the customer care details for Tory Burch

Phone:

• +1 866 480 8679
• +1 212 683 2323

Website:

• https://www.toryburch.com/

FAQs

Conclusion

Tory Burch offers a customer-friendly return policy, ensuring a smooth experience for both online and in-store purchases. Customers have a 30-day window to return items, with an extended period for holiday gifts. 

It’s important to ensure items are in original condition for successful returns or exchanges. Refunds are processed back to the original payment method, usually within 14 business days. Special cases, like international returns, gift purchases, and quality concerns, are also accommodated, making the Tory Burch return policy comprehensive and customer-oriented​​.