Tecovas Return Policy 2024: We Break Down the Details
If you’re considering a purchase from Tecovas and are curious about their return policy, here’s a straightforward overview.
Tecovas offers a hassle-free returns and exchanges process for items in new condition — unworn, unwashed, with original tags, and without scuffs on the soles of boots — within 30 days of receipt. This policy applies to products purchased both at Tecovas retail stores and online. For in-person returns or exchanges, you can visit any of their retail locations.
In this article, we have delved into the key aspects of Tecovas’ return policy to ensure you have all the information you need for a worry-free shopping experience.
What Is Tecovas Return Policy
Tecovas offers a customer-friendly return policy for a hassle-free experience. Products purchased from Tecovas retail stores or their website can be returned or exchanged free of charge, as long as they are in unworn, unwashed, and unused condition, with original tags attached and no scuffs on the soles of boots, within 30 days of receipt.
Exceptions include items marked as “final sale” or “non-returnable,” purchases at outlet stores, warehouse sales, and customized items. Returns need to be processed by Tecovas’ distribution center, and customers should allow at least 14 days from the receipt of the return for processing.
Returns can be initiated online at returns.tecovas.com, where customers can follow prompts to get a prepaid shipping label. The policy underlines Tecovas’ commitment to customer satisfaction and their confidence in the quality of their products.
Tecovas Return Policy After 30 Days
Tecovas offers a customer-friendly return policy. Within 30 days of purchase, returns and exchanges are completely free for items in new, unworn condition, with original tags, unwashed, and with no scuffs on the soles of boots.
To initiate a return, customers can visit Tecovas’ returns website and follow the prompts to complete the return process. The items should be returned in their original packaging, and it’s recommended to add additional padding for shipping.
Once Tecovas receives and inspects the returned product, they process refunds or exchanges. For exchanges, be aware of stock availability, as desired items may not always be available.
Tecovas Return Policy Without Receipt
Tecovas offers a customer-friendly return policy for items that are in unworn, unused, or unwashed condition within 30 days of receipt. This policy applies even if you don’t have a receipt.
To initiate a return or exchange, you can visit their website and follow the simple steps provided to get a pre-paid shipping label. The process is designed to be hassle-free and efficient.
Once Tecovas receives your return, they will inspect it and process your refund or exchange. However, it’s important to note that final sale items are not eligible for return or exchange
What Is Tecovas Exchange Policy
Tecovas offers a customer-friendly exchange policy, ensuring a hassle-free process for those needing a different size or color. Returns and exchanges are free for items in unworn, unwashed, and unused condition, including original tags and no scuffs on boot soles, within 30 days of receipt. However, certain items like gift cards, final sale items, and purchases from outlet stores or warehouse sales are not eligible for return or exchange.
It’s important to note that Tecovas is not responsible for items lost or damaged in transit and reserves the right to refuse a return or exchange in cases of suspected fraudulent or abusive behavior.
What Is Tecovas Warranty Policy
Tecovas offers a comprehensive warranty and returns policy. Their policy allows for free returns and exchanges within 30 days of purchase for items in unworn, unwashed, and unused condition, with original tags and no scuffs on boot soles.
This policy applies to products bought at Tecovas retail stores or through their website or mobile application. However, certain items like gift cards, final sale items, and purchases from outlet stores or warehouse sales are not eligible for return or exchange. Tecovas also provides a one-year warranty on their boots for defects in materials or workmanship.
It’s important to note that Tecovas is not responsible for items lost or damaged in transit, and they reserve the right to refuse returns or exchanges in cases of suspected fraudulent or manipulative behavior.
Tecovas Holiday Return Policy
Tecovas offers a customer-friendly holiday return policy. For items purchased during the holiday season, returns and exchanges are free, provided the items are in unworn, unwashed, and unused condition, with original tags and no scuffs on the soles of boots. This policy applies within 30 days of receipt.
Customers can initiate returns or exchanges online at Tecovas’ returns portal, where they can also print a pre-paid shipping label. If a printer is not available, a FedEx or participating retail location can print the label using a provided QR code. The return process also accommodates in-person returns at Tecovas retail locations.
It’s important to note that certain exclusions and exceptions apply, such as items marked as “final sale” or “nonreturnable,” and gift cards are not returnable. Tecovas advises customers to allow up to 14 days for the processing of returns or exchanges after the returned item is received, with additional shipping time for exchanges. The company is not responsible for items lost or damaged in transit.
How to Return an Item to Tecovas
Here is a step-by-step guide on how to return an item to Tecovas, both online and in-store:
Online Returns
- Check Eligibility: Ensure your item is eligible for a return. It should be in unworn, unwashed, and unused condition with original tags and no scuffs on the soles of boots, within 30 days of receipt.
- Initiate the Return: Go to the Tecovas returns website (returns.tecovas.com) and follow the prompts to start your return or exchange process.
- Print Prepaid Shipping Label: After completing the online process, print your prepaid shipping label. If you don’t have access to a printer, you can show the QR code attached to your FedEx tracking number at a FedEx or participating retail location, where they can print it for you.
- Package Your Item: Pack the item(s) in their original packaging and attach the prepaid shipping label.
- Ship the Item: Drop off the package at a FedEx or a participating retail location.
- Wait for Confirmation: After Tecovas receives and processes your return, you will receive an email notification. Please allow up to 5 business days for online returns to be processed and/or shipped.
In-store Returns
- Eligibility Check: Similar to online returns, ensure your item is eligible for return.
- Visit a Retail Store: Locate a Tecovas retail store near you.
- Bring Your Item: Take the item along with the original packaging and receipt or proof of purchase.
- Process Your Return: At the store, a staff member will assist you with the return process.
- Immediate Processing: In-store returns are usually processed immediately, and you will receive confirmation on the spot.
Tecovas Customer Service
Here are the customer care details for Tecovas
- Phone: 833-832-6827
- Email: howdy@tecovas.com
- Website: https://www.tecovas.com/
Tecovas Store Opening Hours
- Monday through Friday: 8 AM – 8 PM CST
- Saturday and Sunday: 10 AM – 7 PM CST
FAQs
Are Returns and Exchanges Free?
Yes, Tecovas offers 100% free returns and exchanges for eligible items.
Can I Return Items Bought Online at a Retail Store?
Yes, items purchased online can be returned or exchanged at any Tecovas retail location.
What Items are Not Eligible for Return or Exchange?
Items marked as final sale, gift cards, customized items, and products purchased at outlet stores or warehouse sales are not eligible for return or exchange.
How Long Does it Take to Process a Return or Exchange?
Allow at least 14 days from the date Tecovas receives your return to process. Additional time is required for shipping for exchanges.
Can I Exchange an Item for a Different Size or Color?
Yes, as long as the new item is available and the returned item meets the return condition requirements.
What Happens if My Return is Lost or Damaged in Transit?
Tecovas is not responsible for items lost or damaged in transit, so it’s recommended to use trackable shipping methods.
Conclusion
In conclusion, Tecovas offers a customer-friendly return policy that is both comprehensive and convenient. Customers can return or exchange products within 30 days of receipt, provided the items are in unworn, unwashed, and unused condition, with original tags and no scuffs on the soles of boots.
The process is 100% free and can be easily initiated online. However, there are exceptions, such as items marked as final sale, customized items, and gift cards, which are not eligible for return or exchange. The company takes about 14 days to process returns and exchanges once the item is received, and they are not responsible for items lost or damaged in transit.
Additionally, Tecovas offers the flexibility of returning items in person at their retail locations. This policy demonstrates Tecovas’ commitment to customer satisfaction and confidence in their product quality.
