Tommy Hilfiger Return Policy 2024: Updated Rules on Returning Items

tommy hilfiger return policy

Do you often shop at Tommy Hilfiger and wonder about their return policy? Here’s a straightforward guide to ensure your shopping experience is hassle-free.

Tommy Hilfiger offers a generous return policy, accepting returns within 45 days of your shipping confirmation. This is convenient for both U.S. and Canadian customers. What’s more, returns are free, adding to the ease of the process. Items must be unworn and retain their original tags. Footwear also needs to be in its original shoebox. Remember, final sale items are not returnable.

In this article, we have detailed how you can easily return products, either in-store or online, for a swift and hassle-free experience​​.

What is Tommy Hilfiger Return Policy 

Tommy Hilfiger offers a customer-friendly return policy. Purchases can be returned within 45 days without any additional fee. To ensure a quick refund, items must be returned unused, with original tags attached, and a return slip included.

This policy applies to items bought both in-store and online in the USA and Canada. Online purchases can be returned via mail using a pre-paid shipping label, or in-store. Note that final sale items cannot be returned, and footwear must be returned in its original shoebox without postal labels​​.

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Tommy Hilfiger Return Policy Without Receipt

Tommy Hilfiger’s return policy allows returns within 45 days from the shipping confirmation date, provided items are in unworn condition with original tags. For items bought with Klarna, PayPal, or AfterPay, email-only returns are accepted.

In-store returns require items to be in original, unused condition with tags. Return slips, accessible online, double as packing slips and receipts. Items marked as final sale cannot be returned. Refunds are processed within 10-14 days to the original payment method.

Tommy Hilfiger currently does not offer online exchanges but accepts in-store exchanges within 45 days of purchase. It’s important to note that Macy’s store purchases must be returned following Macy’s policies, not Tommy Hilfiger’s.

Tommy Hilfiger Outlet Store Return Policy

Tommy Hilfiger offers a customer-friendly return policy for their outlet stores. Items in their original, unused condition, with tags attached, are eligible for returns within 45 days of receiving the shipment confirmation.

This policy applies to both in-store and online purchases. Returns are free, and items must be returned unused, with clothing and accessories retaining their tags, and footwear in its original shoebox without post labels.

The process is straightforward, involving a return slip and, for online returns, a pre-paid shipping label available through Items designated as final sale are not eligible for return.

Tommy Hilfiger Return Policy Online

Tommy Hilfiger’s return policy allows for free returns within 45 days for items purchased in the United States and Canada. Products must be in unworn condition with original tags attached. Footwear returns require the original shoebox without post labels.

Final sale items are not returnable. Online purchases can be returned by mail using a printable pre-paid shipping label and a return slip from the Tommy Hilfiger website or in-store. Refunds are processed to the original payment method within 10-14 days​​.

Tommy Hilfiger Holiday Return Policy

Tommy Hilfiger’s holiday return policy offers an extended period for returns, reflecting their commitment to customer satisfaction during the festive season. Purchases made within a specific timeframe, generally encompassing the holiday months, are eligible for returns until a specified date in late January.

This policy accommodates the unique nature of holiday shopping, ensuring that gifts bought in advance can still be returned or exchanged after the holidays. It’s a customer-friendly approach, recognizing the importance of flexibility and convenience during this busy period. Remember, this information is based on past policies and might vary slightly each year.

Tommy Hilfiger Exchange Policy

Tommy Hilfiger’s exchange policy is straightforward yet specific. For in-store purchases, exchanges are allowed within 45 days with proof of purchase, provided the item is eligible under their standard return policy conditions. This means the item must be unworn, with all tags intact, and accompanied by the original receipt.

However, for online purchases, Tommy Hilfiger currently does not offer an exchange option. Instead, customers may return the item for a refund and place a new order for their desired product.

This policy ensures that exchanges are processed efficiently, maintaining customer satisfaction while adhering to the company’s operational constraints​​​​.

How to Return an Item to Tommy Hilfiger

Here’s a step-by-step guide on how to return an item to Tommy Hilfiger, both online and in-store:

Online Returns:

  • Log into your Account: Start by logging into your Tommy Hilfiger account on their official website.
  • Locate your Order: Use the “locate order” tool on the website. Enter your order number and email address, then proceed to find your order.
  • Start the Return Process: Once you find your order, begin the return process. Follow the on-screen instructions.
  • Print Shipping Label and Return Slip: Print the pre-paid shipping label and a return slip provided by the website. If you’re unable to print, write the necessary information (order number, name, address, phone number, email, reason for return, purchase date, and payment method) on plain paper and attach it to your package.
  • Package your Item: Ensure that the item is in its original condition with all tags intact. Package it securely.
  • Send the Package: Drop off the package at a postal service location.

In-Store Returns:

  • Locate the Nearest Store: Find the nearest Tommy Hilfiger retail location.
  • Prepare the Item for Return: Make sure the item is unworn and has all its tags intact. Bring along the original purchase receipt.
  • Visit the Store: Go to the chosen Tommy Hilfiger store with the item and the receipt.
  • Request a Return: At the store, speak to a salesperson and request a return. They will guide you through the process and check the item to ensure it meets the return conditions.
  • Complete the Return Process: After verification, the staff will process your return.


How can I return my Tommy Hilfiger purchase?

You have two options: initiate the return online or visit a store. For online returns, log into your account on the Tommy Hilfiger website and use the ‘locate order’ tool. Print the pre-paid shipping label and return slip, attach them to your package, and drop it off at a postal service. For in-store returns, ensure the item is unworn with all tags intact and bring the original purchase receipt​​.

What is the return period for Tommy Hilfiger items?

Tommy Hilfiger accepts returns within 45 days from the shipping confirmation date. Items must be unworn and have original tags attached. This applies to both in-store and online purchases​​.

Are Tommy Hilfiger returns free?

Yes, Tommy Hilfiger provides free returns. For online returns, use the prepaid label, and for in-store returns, bring the purchase receipt as proof​​.

Can I return an online purchase to the store?

Yes, items purchased on can be returned to any Tommy Hilfiger retail store in the USA and Canada, except for items purchased through Klarna, Afterpay, or PayPal, which must be returned online​​.

What items cannot be returned to Tommy Hilfiger?

Items marked as “FINAL SALE” are not returnable. Additionally, items that have been personalized for you cannot be returned​​.

How long do Tommy Hilfiger refunds take?

Online return refunds should be updated within 5 business days, and in-store return refunds are updated immediately after verification. The refund may take up to 14 business days to reflect in your bank account​​.


In conclusion, Tommy Hilfiger offers a customer-friendly return policy. Items can be returned within 45 days of receipt, provided they are in their original, unused condition with tags intact. Both in-store and online returns are accepted, and the process is straightforward. Online returns can be initiated via the Tommy Hilfiger website, where customers can print a prepaid shipping label and return slip. In-store returns require the original purchase receipt.

Items purchased through Klarna, PayPal, or AfterPay must be returned by mail. The policy stipulates that items designated as “Final Sale” cannot be returned. Additionally, refunds are issued to the original mode of payment and may take up to 14 business days to process.

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