Dunelm Return Policy 2024: The Latest Details You Need to Know

dunelm return policy

If you’re considering a return to Dunelm, it’s essential to understand their policy to ensure a smooth process. 

Dunelm allows returns or exchanges within 28 days of purchase, but items must be unused and in their original condition, including all packaging and tags. A proof of purchase, such as a receipt or order confirmation, is required for refunds or exchanges. However, there are certain items that Dunelm cannot accept for return or exchange unless they are faulty. These include Made to Order items, cut to length fabric, perishable goods, products sold as ex-display, live plants, and certain health and hygiene-related items unless they are returned unused and in their original packaging.

In this article, we have outlined the key aspects of Dunelm’s return policy to help you navigate the process with ease and confidence.

What Is Dunelm Return Policy

Dunelm’s return policy offers customers a 28-day window from the date of purchase for returns or exchanges, provided the items are unused, in original condition, and accompanied by proof of purchase. This policy is extended for Christmas purchases, allowing returns until January 31st for items bought between November 12th and December 24th.

Refunds are processed to the original payment method, generally within 3-5 working days once the item is received. For faulty items, a separate policy applies, offering a 12-month guarantee on most products.

Additionally, Dunelm facilitates returns at Collect+ locations and provides home collection for large items. Exchanges are also possible under this policy, subject to the item’s condition and proof of purchase. This comprehensive approach ensures customer satisfaction and convenience in managing returns and refunds​​​​.

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Dunelm Return Policy Without Receipt

Dunelm’s return policy stipulates that returns for change of mind within 28 days of purchase require a receipt or order confirmation. Without this proof of purchase, a refund under their Change of Mind policy is not possible. However, this does not impact your statutory consumer rights.

If a product is faulty, Dunelm offers a replacement or refund within 30 days of purchase with proof of purchase, which can include a bank statement. After 30 days, they will repair or replace the item, and after six months, consumers must prove the fault existed at the time of purchase or delivery.

For online purchases, returns can be made in any store across the UK, via Evri parcel shop drop off, or home collection, but in-store purchases must be returned in-store. Large items and furniture have specific return procedures.

Dunelm Returns Policy After 28 Days

Dunelm’s returns policy allows customers to return items within 28 days of purchase, provided the items are unused, in their original condition, and accompanied by proof of purchase. This policy applies to both in-store and online purchases.

It’s important to note that certain items, due to health and hygiene reasons, are not eligible for returns unless they are faulty. These include mattresses, toppers, bedsheets, pillows, and covers.

For returning items, there are two primary methods: returning directly to a store or arranging a return online. In case of any issues or dissatisfaction with a product, customers can contact Dunelm’s customer service team for assistance. The refund process is prompt once the returned item is received, with refunds generally issued to the original payment method within 3-5 working days for card payments, and up to 2 weeks for other methods like PayPal.

It’s also noteworthy that Dunelm had extended their returns policy over the Christmas period, allowing returns until the end of January for items purchased from mid-November to late December. This extension was particularly beneficial for holiday shoppers.

Keep in mind that for faulty items, Dunelm provides the option for a repair or replacement. If an item is found faulty within 30 days of receipt, customers can choose to reject the item and receive a full refund. After 30 days, the right to a repair or replacement of a faulty item exists under the Consumer Rights Act.

Dunelm Faulty Returns Policy

If you purchase something from Dunelm that turns out to be faulty, you are entitled to a full refund if you return it within 30 days. This applies regardless of whether the item was bought in-store, online, by phone, or through mail order.

After the 30-day period, Dunelm is obligated to offer a repair or replacement instead of a refund. It’s important to act promptly when returning a faulty item to ensure the best outcome. This policy demonstrates Dunelm’s commitment to customer satisfaction and adherence to consumer rights laws.

For more detailed information, please refer to the Money Saving Expert website, which provides comprehensive guidance on consumer rights regarding returns​​.

Dunelm Sale Items Returns Policy

Dunelm’s sale returns policy offers a customer-friendly approach, ensuring a satisfactory shopping experience. Customers have 28 days to return or exchange items, applicable to both in-store and Home Delivery purchases.

This policy caters to a ‘Change of Mind’, providing flexibility and peace of mind. Refunds are processed back to the original payment method, typically within 3-7 working days.

For detailed guidance on returns, customers are encouraged to visit Dunelm’s official returns policy webpage. This approach highlights Dunelm’s commitment to customer satisfaction and service excellence.

How to Contact Dunelm by Phone

To contact Dunelm by phone, dial their customer service number at 0345 165 6565. This is the most direct and preferred method for addressing concerns or inquiries. However, be aware that call volumes can be high, so there may be a wait time.

If your matter isn’t urgent, you can also reach out to Dunelm via email at enquiries@dunelm.com. For more detailed issues, consider using their online contact form available on Dunelm’s official website.

Additionally, Dunelm is active on major social media platforms, which can be another avenue for contact. Remember to communicate clearly and concisely, regardless of the method you choose, to ensure a prompt and efficient response from their customer service team​​​​​​.

How to Return an Item to Dunelm

Returning an item to Dunelm, whether online or in-store, involves a few straightforward steps. Here’s a step-by-step guide to assist you:

Online Returns to Dunelm

1. Check the Return Policy

  • Before proceeding, ensure the item you want to return adheres to Dunelm’s return policy. Typically, items should be in their original condition, unused, and within the return window set by the company.

2. Locate Your Order Details

  • Find your order confirmation email or receipt. This contains essential details like your order number, which you’ll need for the return process.

3. Initiate the Return Process

  • Go to the Dunelm website and log into your account. Navigate to your order history and select the item you wish to return. Follow the prompts to initiate a return. If you checked out as a guest, you might need to use a specific link provided on Dunelm’s website for guest returns.

4. Print Return Label (If Applicable)

  • Some returns may require you to print a return label. Follow the instructions provided online to print this label and attach it to your return package.

5. Package the Item

  • Securely package the item in its original packaging or a suitable alternative. Ensure it’s well-protected to avoid damage during transit.

6. Send the Item Back

  • Depending on Dunelm’s return instructions, drop the package off at a post office or a designated drop-off point.

7. Await Confirmation and Refund

  • Once Dunelm receives and processes your return, they will send a confirmation email. Your refund should be processed within a specified timeframe.

In-store Returns to Dunelm

1. Check the Return Policy

  • As with online returns, make sure your item is eligible for a return based on Dunelm’s policy.

2. Gather Your Item and Proof of Purchase

  • Bring the item along with the receipt or order confirmation.

3. Visit a Dunelm Store

  • Go to your nearest Dunelm store. Store locations can be found on Dunelm’s website.

4. Go to the Customer Service Desk

  • Head to the customer service desk and inform them you’d like to make a return.

5. Present Your Item and Receipt

  • Show the staff your item and proof of purchase. They will assess the item and process your return.

6. Receive Your Refund or Exchange

  • Depending on Dunelm’s policy and your preference, you’ll either receive a refund or be able to exchange your item.


Can all items be returned?

Most items can be returned, but there are exceptions like made-to-measure curtains or blinds, cut fabrics, and bedding due to hygiene reasons. Also, items damaged by the customer may not be eligible for a return​​.

Are returns free?

Yes, Dunelm offers free returns and exchanges​​.

How long does it take to get a refund?

Refunds typically take 3-5 working days for card payments and up to 2 weeks for the refund to arrive via your original payment method. This duration depends on the return method used​​​​.

What should I do if my online order is damaged or faulty?

For small items, request a replacement when arranging a return. For large items, contact customer service to arrange a collection and replacement​​.

What happens if the item is faulty after 6 months?

For items that become faulty after six months, it may be more challenging to claim a refund or exchange as you might need to prove it was a manufacturing fault present at the time of purchase​​.


In conclusion, Dunelm’s return policy is customer-centric, offering a 28-day window for returns with proof of purchase. Items must be in their original condition and certain products, like made-to-measure items, have specific exceptions.

Refunds are processed to the original payment method within 3-5 working days after the item’s return. For large or furniture items, home collection options are available. Dunelm also accommodates for faulty or damaged items with a separate policy, providing a 12-month guarantee on most products and offering repair, replacement, or refund options.

This comprehensive return policy underscores Dunelm’s commitment to customer satisfaction, making the return process straightforward and accommodating various customer needs​​​​​​.

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