Hibbett Sports Return Policy 2024: Get Your Money Back!

hibbett sports return policy

If you’re wondering about Hibbett Sports’ return policy, here’s a concise overview to guide you. 

Hibbett Sports offers a customer-friendly return policy, ensuring satisfaction with every purchase. Customers have a 60-day window to return products, either bought in-store or online. This policy applies from the time of in-store purchase or from when an online order is shipped. Returns are free when using standard ground shipping, but other methods will incur costs paid by the customer. 

Understanding these nuances can ensure a smooth return process with Hibbett Sports​​​​.

What Is Hibbett Sports Return Policy

Hibbett Sports offers a customer-friendly return policy, allowing customers to return items within 60 days from the order shipment date for both in-store and online purchases. The returned items must be in their original purchase condition and accompanied by a receipt.

Online purchases can be returned by mail for free using standard ground shipping or at any Hibbett store. However, in-store purchases must be returned to a store location. Items that have been worn, washed, or are covered by a manufacturer’s warranty are non-returnable.

Hibbett Sports Return Policy Without Receipt

If you’re returning an item without a receipt, you can still expect a smooth process. Typically, for items purchased either in-store or online, you have a 60-day window to make returns. In cases where the receipt is not available, you may be eligible for a merchandise credit, provided the return is made within these 60 days.

It’s important to note that valid identification will be required for such returns. When processing refunds for in-store purchases, the refund is generally issued in the same form as the original payment method. For example, cash refunds are provided for purchases initially made with a debit card. This policy underlines Hibbett Sports’ commitment to customer satisfaction, ensuring a hassle-free return experience whether you shop in-store or online​​​​.

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Hibbett Sports Return Policy With Receipt

If you have a receipt, you can return unworn, unwashed items in like-new condition within 60 days of purchase. This applies to both in-store and online purchases. The return period starts from the order’s shipment date, not when you receive the item.

For in-store purchases, you need to return them at a Hibbett store with a shipment email, order confirmation, or packing list. Online purchases can be returned by mail or at a store, but note that certain products sold on the Hibbett website may only be eligible for mail returns. There are no restocking fees, and standard ground return shipping is free.

However, items that have been worn, washed, or are not in new condition, as well as certain oversized items and those covered by a manufacturer’s warranty, are not returnable​​​​​​.

Hibbett Sports Return Policy After 60 Days

If you’re looking to return an item beyond this period, Hibbett Sports provides the option of in-store returns in exchange for merchandise credit. This policy applies regardless of whether the purchase was made in-store or online. It’s important to note that the condition of the returned items plays a critical role; they must be in their original, unused condition, with all tags and packaging intact.

For online purchases, Hibbett Sports facilitates returns by providing a prepaid return label, ensuring a hassle-free process without additional shipping fees. However, in-store purchases necessitate returning the items directly to a Hibbett Sports store. The policy is designed to be customer-friendly, with no restocking fees and a focus on making returns straightforward and accessible.

Hibbett Sports Exchange Policy

If you’ve purchased an item online and need a different size or color, Hibbett Sports doesn’t directly exchange items. Instead, you must first return the item for a refund, either to a local Hibbett store or via mail, and then place a new order with the refund for the product in the desired size or color.

This process is designed to be convenient, with free returns available for up to 60 days after purchase. However, it’s important to note that items purchased in Hibbett stores cannot be returned at City Gear store locations.

For items bought from City Gear stores, there’s no return policy, but they do offer exchanges or store credit within 14 days of purchase, given the item is in new condition with all original tags attached and the store receipt is presented.

How to Return an Item to Hibbett Sports

Returning an item to Hibbett Sports, whether online or in-store, is a straightforward process. Here’s a step-by-step guide:

Online Purchases

  • Start the Return Process Online: Visit the Hibbett website and use the ‘Start a Return’ feature to initiate your return. This is the quickest way to return an item.
  • Print the Pre-Paid Return Label: Once you start the return process online, you’ll be able to print a pre-paid return label.
  • Package Your Item: Ensure the item is in its original condition with all tags attached. Securely package it and attach the pre-paid return label.
  • Ship the Item: Drop off the package at a shipping location that accepts the carrier indicated on your return label.
  • Refund Processing: Allow up to 7 business days for Hibbett to receive your return and an additional 5 business days for processing. The refund will be issued to the original form of payment. It may take up to 30 days for the funds to be available, depending on your financial institution.

In-Store Purchases

  • Visit a Hibbett Store: Bring the item to any Hibbett store. Remember that purchases made in Hibbett stores cannot be returned at City Gear store locations.
  • Bring Necessary Documentation: Carry the original receipt and ensure the item is in new condition with all original tags attached.
  • Process the Return: At the store, a staff member will assist you with the return process.
  • Refund or Exchange: Refunds will be issued in the same method of payment as the original purchase. If you paid with a debit card, you’d receive cash. Store credit will be issued for items without a receipt but returned within 60 days, subject to valid identification.

Hibbett Sports Customer Care details 

Here are the Hibbett Sports Customer Care details for returns: 


Can I return online purchases at a physical Hibbett store?

Yes, most items purchased online can be returned to any Hibbett store. However, some items bought online may only be eligible for return via mail.

Are there items that cannot be returned to Hibbett Sports?

Yes, items like swimwear, underwear, and customized products are generally excluded due to hygiene or personalization reasons.

What if I receive a faulty or damaged product from Hibbett Sports?

If your item is damaged or defective, contact Hibbett’s customer service immediately for guidance on returning the product and potentially receiving a replacement or refund.

Are there restocking fees for returns?

No, Hibbett Sports does not charge restocking fees for either online or in-store returns.

What happens if I lose my receipt or order documentation for an in-store purchase?

You may still be eligible for a merchandise credit if you return the item within 60 days, but valid identification will be required.

Can City Gear gift cards be used at Hibbett Sports or online at Hibbett.com?

No, City Gear gift cards can only be used at City Gear store locations and are not valid for transactions at Hibbett Sports or on Hibbett.com.


In conclusion, Hibbett Sports offers a customer-friendly return policy. Customers have 60 days from the purchase date or the shipping date of an online order to return items. For items to be eligible for return, they must be unworn, unwashed, and in like-new condition, including original packaging and tags.

Returns are processed for free with standard ground shipping; however, other methods may incur charges. It’s important to note that certain products, like worn or washed items, customized items, and certain sports equipment, are not returnable.

This comprehensive policy reflects Hibbett’s commitment to customer satisfaction and ease of shopping, whether in-store or online​​​​. For any comments or questions, feel free to drop them below!

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