Sephora Return Policy 2024: Hassle-Free Returns Within 60 Days

If you’ve ever wondered about Sephora’s return policy, you’re not alone. It’s a question many beauty enthusiasts have. Here’s a straightforward breakdown:

Sephora allows returns of new or gently used items within 30 days for a full refund. If you return products between 31 to 60 days after purchase, you’ll receive store credit. This policy applies to both online and in-store purchases, and the process is hassle-free, with Sephora even offering free return shipping labels for online orders.

In this article, we delve deeper into the nuances of Sephora’s return policy, ensuring you have all the information you need for a stress-free shopping experience​​​​.

What Is Sephora Return Policy

Sephora’s return policy is customer-friendly and accommodating, allowing you to return both new and gently used items. If you’re not satisfied with your purchase, you can return products within 30 days for a full refund to your original payment method. For returns made between 31 to 60 days, you’re eligible for store credit instead. This policy applies to both online and in-store purchases.

When returning items by mail, Sephora provides a pre-paid return shipping label, although the original shipping costs aren’t reimbursed. However, you should note that certain items like aerosol and alcohol-based products might have specific return restrictions due to shipping regulations. Additionally, Sephora monitors return activity to prevent abuse and may limit returns or exchanges in certain cases​​​​​​.

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Sephora Return Policy After 30 Days

Sephora’s return policy allows you to return items within 60 days of purchase. If you return an item within the first 30 days, you can receive a refund to your original form of payment. However, for returns made between 31 to 60 days after purchase, you will receive a store credit instead.

This credit can be used at Sephora stores but not on their website. It’s important to note that the item must be in new or gently used condition for the return to be accepted. Sephora also covers the cost of return shipping for online orders.

Please remember that items cannot be returned more than 60 days after purchase. For holiday purchases, there is an extended return period where items can be exchanged for store credit until January 31 of the following year​​​​​​.

Sephora Return Policy After 60 Days

Sephora’s return policy is fairly strict regarding returns after 60 days. Generally, Sephora does not accept returns of purchased items once 60 days have passed since the date of purchase. However, there have been instances where some Sephora stores may accept returns past this period, but only in exchange for store merchandise credit, not a full refund. It’s important to note that this can vary from store to store and is not a guaranteed option.

Sephora Return Policy Without Receipt

Sephora’s return policy without a receipt is customer-friendly but has specific guidelines. You can return items within 60 days of purchase. If you don’t have the receipt, you must provide an alternative proof of purchase, like credit card information or purchase history from a Beauty Insider account.

Without a receipt, the return may be processed for store credit or an exchange, but this is at the store’s discretion. If the purchase can’t be verified in Sephora’s system, the return might not be processed.

For items paid in cash without a receipt, Sephora might be less likely to accept the return. Remember, returning with a receipt simplifies and speeds up the process​​​​​​.

Sephora Return Policy Opened Products

Sephora’s return policy for opened products is quite accommodating. If you’ve opened and lightly used a product, you can return it within 30 days for a full refund, provided you have the original receipt or proof of purchase.

This policy is applicable for both in-store and online purchases. It’s important to note, though, that for items returned after 30 days (but within 60 days), you’ll only be eligible for store credit or online credit, rather than a refund. Additionally, items must be in a good condition, and all components of the product, including packaging and instructions, should be returned.

Be aware, too, that returns might be subject to a restocking fee, and any promotional items or samples received must also be returned for a full refund. Sephora’s return policy is designed to offer flexibility and convenience, but it’s always best to check the specifics at the time of purchase or return​​​​​.

Sephora Return Policy Perfume

Sephora’s return policy for perfumes is accommodating and customer-friendly. If you have bought a perfume, either online or in-store, you can return it within 30 days for a full refund, provided the perfume is either new or gently used.

This policy allows for the reality that you might change your mind about a scent after purchase. If you decide to return the perfume after 30 days but within 60 days of purchase, you’re eligible for an exchange or store credit instead of a refund.

It’s important to note that the perfume should not be extensively used. A good guideline is to ensure not more than 10% of the bottle is used. In terms of proof of purchase, having a receipt or proof of purchase is essential, but Sephora may check their system if you don’t have one.

Sephora Return Online

If you’re not satisfied with a purchase, Sephora allows you to return new or gently used items. For a full refund, you need to return the item within 30 days of purchase. If you miss this window but return the item between 31 and 60 days, you can still get online or store credit. The original receipt or proof of purchase is necessary to complete the return.

In case you don’t have the receipt, Sephora may still accept the return if they can verify the purchase through their system, especially if you are a Sephora Beauty Insider member. Online purchases can be returned to any Sephora store or via mail using a pre-paid shipping label provided by Sephora, and the cost for online returns by mail is covered by Sephora.

However, keep in mind that Sephora monitors return activity to prevent abuse and reserves the right to limit returns or exchanges, especially for items that are lightly used​​​​​​​​​​.

Sephora Return in Store

Sephora’s return policy allows you to return items in-store within 60 days of purchase, provided they are new or gently used. If you return within the first 30 days, you’ll receive a refund to your original form of payment. However, for returns between 31 and 60 days, you’ll be given store credit instead.

Remember, Sephora covers the cost for return shipping, but the refund won’t include the original shipping costs. Additionally, items purchased at Sephora can’t be returned or exchanged at Sephora at Kohl’s.

What Is Sephora Exchange Policy

Sephora’s exchange policy is designed to ensure customer satisfaction. If you’re not happy with your purchase, you can return new or gently used products within 30 days for a full refund to your original payment method.

Returns are accepted at any Sephora store location, for items bought in-store, online, or from third-party marketplaces. You can also return online purchases by mail using Sephora’s pre-paid shipping label. For returns made between 31 and 60 days after purchase, you’re eligible for store credit only. No returns are accepted after 60 days.

A receipt or proof of purchase is required for all returns and exchanges. During special periods like holidays, Sephora offers an extended return policy. Also, note that Sephora monitors return activity to prevent abuse and reserves the right to limit returns or exchanges, especially for lightly used items​​​​​​.

Sephora Holiday Return Policy

Sephora’s holiday return policy aligns closely with their standard return guidelines. Products purchased from Sephora, whether online or in-store, can generally be returned within 60 days, provided they are in new or gently used condition. For items returned within 30 days of purchase, refunds are issued to the original payment method.

If returned between 31 to 60 days, refunds are provided as Sephora store credit, which is usable in Sephora stores but not online. This policy is applicable to various payment methods, including credit/debit cards, PayPal, and even third-party services like Klarna and Afterpay. It’s important to note that the refund method may vary depending on the original payment method used.

For gift returns, the refund is provided as an online store credit. Sephora’s return process is designed to be straightforward, offering options to return by mail or in-store. However, items purchased online must be returned within 60 days and those purchased in-store have a 60-day return or exchange window. Additionally, it’s essential to bring the necessary documentation, such as a packing slip or order confirmation, for in-store returns​​​​.

How to Return an Item to Sephora

Returning an item to Sephora, whether online or in-store, is a straightforward process. Here’s a step-by-step guide for both scenarios:

Online Purchase Returns

1. Returns by Mail

• Start by indicating which items you’re returning and the reason for each return on Sephora’s return portal.
• No packing slip is needed if you use the Prepaid Return Label.
• Package the return item in the manufacturer’s product box and Sephora packaging, if available. If not, use a well-padded envelope or box.
• Print the Prepaid Return Label from Sephora’s website or request a printerless FedEx Mobile Return Code, if available.
• Drop off the package at a specified FedEx location.
• You can track your return using the link provided by Sephora.
• Expect up to 30 days for processing returns and crediting your account or issuing an online store credit.

2. Returns to Store Location

• You can visit any freestanding Sephora store to return an item purchased online within 60 days of purchase.
• Bring any of the following: an original packing slip, Sephora.com Order or Shipping Confirmation email, the Sephora.com order on your mobile device, or your Beauty Insider information.
• Also, bring the debit or credit card you used to place your order.

In-Store Purchases

• Items bought in-store or via services like Buy Online and Pick Up, Same Day Delivery, and through platforms like Instacart, Doordash, or Shipt can be returned within 60 days (30 days for Instacart orders).
• Bring the item to the store along with the receipt or gift receipt. For Instacart returns, contact Instacart directly.
• If you don’t have a receipt, Sephora may use your credit card information, Beauty Insider account, or Sephora account to verify the purchase.

Sephora Customer Service Details

Here are the Sephora Customer Care details for returns: 

• Phone: 1-877-737-4672
• Website: https://www.sephora.com/

FAQs

Conclusion

In conclusion, Sephora’s return policy is notably customer-friendly, allowing for a diverse range of return options. Products, both new and “gently used,” can be returned within 30 days for a full refund to the original payment method. If you miss this initial window, you still have up to 60 days for a return, although this will result in store credit rather than a direct refund.

This policy applies to both in-store and online purchases, with Sephora even covering return shipping costs for online orders. While receipts are generally required, Sephora can often track purchases through their Beauty Insider program or credit/debit card records.

However, habitual returns or misuse of the policy can lead to restrictions, as Sephora monitors return patterns. It’s important to maintain the integrity of the return process to continue enjoying these benefits​​​​​​​​​​.