Torrid Return Policy 2024: 60 Days for Returns and Exchanges
If you’re considering a return to Torrid, it’s important to know that their policy allows for returns within 60 days of the purchase date.
To ensure a smooth process, make sure you have the original receipt or packing slip, and that the items are in new condition with tags attached. This policy excludes certain items like clearance, final sale products, worn or washed items, earrings, cosmetics, lingerie, and gift cards. This information is crucial for anyone planning to make a return to Torrid, ensuring a hassle-free experience.
In this article, we have outlined the key aspects of Torrid’s return policy to guide you through the process.
What Is Torrid Return Policy
Torrid’s return policy allows customers to return items within 60 days from the purchase date. Returns must include the receipt or packing slip, and the items should still have their tags and be in original packaging.
However, certain items are non-returnable, including clearance and final sale items, washed or worn merchandise, earrings, cosmetics, underwear, lingerie, and gift cards. Returns can be made in-store or by mail, but if the payment was made using Klarna, Apple Pay, or Google Pay, the return must be processed by mail. A return shipping fee of $6 is deducted from the refund for mail returns, though this fee is waived for VIP members within the contiguous U.S.
International customers have to arrange and pay for their own return shipping. Refunds are processed immediately for in-store returns, while mailed returns may take up to two weeks to process, with the refund appearing within seven business days of processing.
Torrid Return Policy Without Receipt
Torrid’s return policy requires that returns be initiated within 60 days of the purchase date, as indicated on your receipt or packing slip. If you don’t have a receipt or packing slip, you cannot return the items.
Additionally, the items must have their original tags and be returned in their original packaging. Certain items are non-returnable, including clearance and final sale items, as well as products like earrings, cosmetics, underwear, lingerie, and items that have been washed or worn. A $6 return shipping fee is deducted from your refund if you use Torrid’s return label, though this fee is waived for VIP members in the contiguous U.S.
Returns can be processed either by mail or in-store, but if you used Klarna, Apple Pay, or Google Pay for your purchase, you must return by mail. In-store returns are processed immediately, while mailed returns may take up to two weeks to process, with refunds taking up to seven business days to appear in your account.
Torrid Return Policy After 60 Days
Torrid’s return policy allows returns within 60 days of the purchase date, provided you have the receipt or packing slip. Items must be in their original packaging with tags attached. However, there are restrictions on what can be returned, including clearance and final sale items, as well as products without proof of purchase, merchandise missing original packaging or tags, and certain items like tights, earrings, cosmetics, gift cards, underwear, lingerie, and washed or worn items.
Returns can be made in-store or by mail, but be aware that a $6 return shipping fee applies if using Torrid’s return shipping label, deducted from your refund. This fee is waived for Torrid VIP members within the contiguous U.S. Refunds for in-store returns are processed immediately, while shipped returns may take up to two weeks. The refund will be issued to your original payment method and may take up to seven business days to appear.
Torrid Return Policy for Online Orders
Torrid’s online return policy allows customers to return items within 60 days from the purchase date. Returns can be initiated via mail or in-store. For mail returns, customers should visit Torrid’s Easy Returns page, enter their email and order number, and follow the instructions provided.
Items like clearance and final sale products, items without proof of purchase, and merchandise lacking original packaging or tags are not eligible for return. Specific final sale items include tights, earrings, cosmetics, gift cards, underwear, and lingerie.
Refunds are processed within 14 business days and may take up to seven business days to reflect in the original payment method. Purchases made with Klarna, Google Pay, and Apple Pay can only be returned via mail. Torrid’s customer service is available for additional assistance during specific hours on weekdays and weekends.
Torrid Return Policy in Store
Torrid’s return policy allows in-store returns within 60 days of purchase, provided you have the receipt or packing slip. Items must be in original condition, with tags and packaging intact. Non-returnable items include clearance, final sale items, washed or worn merchandise, earrings, cosmetics, panties, lingerie, tights, and gift cards.
A $6 return shipping fee applies if you use Torrid’s shipping label, but it’s waived for VIP members in the contiguous U.S. For items purchased using Klarna, Apple Pay, or Google Pay, returns must be processed by mail. Refunds for in-store returns are issued immediately, while mailed returns may take up to two weeks to process. Shipping and handling fees are non-refundable.
Torrid Return Policy Sale Items
Torrid’s return policy for sale items is quite specific and has several key points to note. Items purchased from Torrid can be returned within 60 days of the purchase date, provided they have the original tags and are returned in their original packaging, including shoe boxes. However, certain items are not eligible for return.
These include clearance and final sale items, products without proof of purchase, items bought through third-party sellers, and merchandise missing original packaging or tags. Additionally, Torrid classifies certain products as final sale, such as tights, earrings, cosmetics, gift cards, underwear, lingerie, and any washed or worn merchandise.
What Is Torrid Exchange Policy
Torrid’s exchange policy is designed to be customer-friendly, allowing returns within 60 days of purchase. Items eligible for return or exchange include those with original tags and packaging, excluding clearance, final sale items, and certain personal items like earrings, cosmetics, and lingerie.
For online purchases, a $6 shipping fee is deducted from the refund unless you’re a VIP member, in which case it’s waived within the contiguous U.S. Alternatively, returns can be made in-store to avoid shipping fees.
It’s important to note that purchases made with certain payment methods like Klarna, Apple Pay, or Google Pay must be returned by mail. This policy ensures a straightforward and flexible return process for Torrid customers.
How to Return an Item to Torrid
Returning an item to Torrid is a straightforward process, whether you choose to do it online or in-store. Here’s a step-by-step guide for each method:
Returning an Item to Torrid Online
- Prepare Your Item: Ensure the item is in new condition, with tags attached, and in the original packaging.
- Locate Your Receipt or Packing Slip: You’ll need proof of purchase for the return.
- Use Torrid’s Return Portal (if applicable): Access Torrid’s return portal on their official website. Enter your order number and email address to start the return process.
- Print the Return Shipping Label: After entering the required information, print the return shipping label provided by Torrid.
- Package Your Item: Pack the item securely in its original packaging and attach the return shipping label to the package.
- Drop Off at USPS: Take your package to the nearest USPS location for shipping.
VIP Members: If you’re a VIP member, you’re eligible for free return shipping.
Non-VIP Members: A $6 return shipping fee will be deducted from your refund.
Returning an Item to Torrid In-Store
- Prepare Your Item: As with online returns, make sure the item is in new condition with original tags and packaging.
- Locate Your Receipt or Packing Slip: Bring proof of purchase for the return.
- Find a Torrid Store: Use Torrid’s Store Locator to find the nearest store.
- Visit the Store: Take the item and your receipt or packing slip to the store.
- Speak to a Store Associate: A staff member will assist you with the return process.
FAQs
What is the time frame for returning items to Torrid?
You have 60 days from the purchase date to return items to Torrid. This applies to both in-store and online purchases. Ensure that you have the receipt or packing slip and that the items are in their original condition with tags attached.
Are there any items that cannot be returned to Torrid?
Yes, certain items are not eligible for return. These include clearance items, final sale items, worn or washed items, earrings, cosmetics, panties, lingerie sets, tights, and gift cards. Make sure to check the eligibility of your item before initiating a return.
Can I return online purchases to a Torrid store?
Yes, most items purchased online can be returned to a Torrid store, except those paid for with Klarna, Apple Pay, or Google Pay, which must be returned by mail. Remember to bring your receipt or packing slip for the return.
Is there a fee for returning items by mail to Torrid?
For non-VIP members, a $6 return shipping fee is deducted from your refund if you use Torrid’s return shipping label. VIP members within the contiguous U.S. enjoy free return shipping. Customers outside the contiguous U.S. or using other payment methods like Apple Pay or Google Pay need to arrange and pay for their return shipping.
How long does it take to receive a refund from Torrid after returning an item?
In-store returns are processed immediately, and refunds are issued right away. For mailed returns, it takes up to two weeks for processing. After processing, it may take up to seven business days for the refund to appear on your original payment method. If you used a gift card, the refund might take up to four weeks.
Conclusion
In conclusion, Torrid’s return policy offers customers a 60-day window from the purchase date to return items. Items must be in original condition with tags attached and original packaging, including shoe boxes. Not all items are eligible for return, notably clearance, final sale items, worn or washed items, certain accessories, intimates, and gift cards.
VIP members enjoy free return shipping, while non-VIP members are charged a $6 return shipping fee. Returns can be made in-store or by mail, but purchases made with Klarna, Apple Pay, or Google Pay must be returned by mail.
In-store refunds are processed immediately, while mailed returns take up to two weeks for processing. This comprehensive policy, while straightforward, underscores the importance of keeping purchase receipts and understanding the specific conditions for different payment methods and member statuses.
