If you’re considering a return to The North Face, it’s essential to know their policy.
The North Face accepts returns within 60 days from the purchase date, provided the items are unused, unwashed, and unaltered. This policy applies both online and in-store, but items bought online with PayPal, Klarna, or Apple Pay can only be returned online, not in-store. When returning, ensure you have the original receipt or order details for a smooth process. Refunds are issued to the original form of payment and can take up to 14 business days to reflect in your account.
In this article, we have detailed the key points of The North Face’s return policy to help you navigate the process easily and confidently.
What Is the North Face Return Policy
The North Face offers a customer-friendly return policy, allowing returns within 60 days of purchase. This policy applies to both online and in-store purchases. Products must be returned in their original state, unused and unwashed, with all tags and labels attached.
For online returns, customers can log in to their North Face account, complete a return form, and use the provided shipping label. Items can be dropped off at any US Postal Service location. However, items purchased online using PayPal, Klarna, or Apple Pay must be returned online, as these payment methods are not accepted for in-store returns.
Refunds are processed within 3 business days and may take up to 14 days to appear in your account. The North Face also provides a Limited Lifetime Warranty on most products, covering manufacturing defects. However, this warranty does not cover normal wear and tear or damage caused by misuse. Custom products are not returnable, and third-party or reseller products must be returned to the original seller.
North Face Return Policy Without Receipt
If you don’t have a receipt, returns are still possible but subject to store management’s discretion. In such cases, you might only receive store credit for the item’s current selling price, rather than a refund of the purchase price. It’s recommended to have a receipt for most returns, except when returning a gift.
Additionally, items must be unused and unwashed, and specific payment methods like PayPal, Klarna, or Apple Pay require online returns only. Gift returns can be processed after creating an account online and requesting a return. The North Face offers free returns, providing a prepaid shipping label for mail returns.
Refunds are typically processed in the original payment method, although credit card refunds might take up to 14 days to appear in your bank account.
North Face Return Policy After 60 Days
The North Face’s return policy generally allows for returns within 60 days from the date of purchase. However, if products are bought online, you can initiate the return process for a full refund within 30 days from receiving your order confirmation.
If you start the return process between 31 to 60 days, you may receive either store credit or a refund, decided at the company’s discretion. For purchases made between February and March, an extended return period of 120 days is available. Items can be returned either online or at a North Face store, but note that items bought online via PayPal, Apple Pay, or Klarna must be returned via mail using a shipping label provided by North Face.
Returns without a receipt are possible, but at the store management’s discretion, and will likely result in store credit at the current item price. Refunds are processed in the same form as the original payment, and credit card returns are usually credited back within 3 to 5 business days post-return completion.
North Face Return Policy Sale Items
The North Face’s return policy for sale items is quite accommodating. Online purchases, including those on sale, can be returned at The North Face retail stores within 60 days of the purchase date.
However, items bought online using PayPal, Klarna, or Apple Pay are not eligible for in-store returns. The return process is straightforward: you can initiate it on their website, and once the return package is received, refunds typically take 7-14 business days. It’s important to note that The North Face does not offer online exchanges, but you can exchange an online order in any of its stores or outlets.
For products covered under their Limited Lifetime Warranty, the warranty includes manufacturing defects in materials and workmanship but does not cover damage caused by accident, improper care, or normal wear and tear.
How to Return an Item to the North Face
Returning an item to The North Face, whether online or in-store, is a straightforward process. Here’s a step-by-step guide for both methods:
- Start the Return Process: If you have an account with The North Face, log in and go to your order history to initiate the return. For guest purchases, use the ‘Track My Order’ link on The North Face’s website, entering your Order Number and email address.
- Select Items and Reason for Return: Choose the item(s) you wish to return and the reason for the return.
- Prepare Return Label or QR/Barcode: You can opt for a digital code that generates a QR/Barcode. Show this at your drop-off point, and they will print and attach it to your parcel. If you choose home pickup, print the return label.
- Pack the Items: Use the original shipping package if possible and remove or cover old shipping labels.
- Drop Off or Home Pickup: For drop-off, take the package to the selected location with your barcode. For home pickup, wait for the carrier at the scheduled time.
- Receive Confirmation and Refund: You’ll get an email confirmation once your return is processed. The refund may take up to 14 days to show on your account, depending on your payment method.
- Bring Your Items to the Store: Take the items to a North Face retail store within 60 days of purchase. Ensure you have the original receipt or order details.
- In-Store Process: The store will process your return. Note that items purchased online using PayPal, Klarna, or Apple Pay must be returned online and are not eligible for in-store returns.
- Refund Issuance: If the purchase was made with a credit card, the refund will be issued only if the cardholder is present with the card. Otherwise, a store credit will be issued. You will receive an email confirmation once the return is complete.
Can I return an item to The North Face without a receipt?
Yes, you can return items without a paper receipt. If you made the purchase online, you can use the “Order Status” feature on The North Face website to find your order number and last name for the return. However, if you’re unable to provide a receipt, you may only be eligible for a merchandise exchange at the item’s lowest selling price, at the discretion of store management.
Are there any items that cannot be returned to The North Face?
Yes, there are certain exceptions. Washed, damaged, or worn products, as well as made-to-order items, cannot be returned.
How long do I have to return an item to The North Face?
The return window for items bought from The North Face is 60 days. This applies to both online and in-store purchases. Remember to keep the items in their original, unwashed, and unused condition.
How does the refund process work at The North Face?
Once your return is received and processed, refunds are typically issued within 7-14 business days. The refund will be initiated in the original mode of payment. For credit card refunds, it might take up to 14 days for the amount to appear in your bank account, depending on your bank’s processing times.
In conclusion, The North Face’s return policy is customer-friendly and accommodating. You have a 60-day window to return items, either online or in-store, with some exceptions for gifting seasons.
It’s important to keep items unused, unwashed, and unaltered. Online exchanges are not available, but in-store exchanges are possible with the original receipt. Refunds are typically processed within 7-14 business days, and items purchased via PayPal, Klarna, or Apple Pay must be returned online and cannot be returned in-store. Remember, for a refund on a credit card purchase, the cardholder must be present.
Additionally, The North Face offers a limited lifetime warranty for most products, with certain exclusions. This policy reflects The North Face’s commitment to customer satisfaction and product quality.