IKEA Return Policy 2024: 365 Day Hassle-Free Returns

IKEA Return Policy 2024

If you’re wondering about IKEA’s return policy, it’s quite accommodating.

IKEA allows customers to return new and unopened products within 365 days of purchase, provided they have proof of purchase, for a full refund. For open products, customers have up to 180 days to return them, also with proof of purchase, for a full refund. This generous policy is part of IKEA’s commitment to customer satisfaction and makes shopping with confidence easier.

In this article, we have detailed insights into navigating the return process, ensuring a smooth experience for those looking to make a return​​.

What is IKEA Return Policy

IKEA’s return policy is designed to offer flexibility and peace of mind. You can return new and unopened items within 365 days, and opened products within 180 days, both with a proof of purchase for a full refund. This generous policy reflects IKEA’s commitment to customer satisfaction.

However, there are exclusions, such as modified items, plants, custom countertops, food, drinks, cut fabric, and ‘As-Is’ items, which are non-refundable. Always keep your receipt to ensure a smooth return process​​​​.

IKEA Return Policy Without Receipt

IKEA’s return policy without a receipt is not officially defined, leaving it largely to store management’s discretion. Normally, IKEA allows returns within 365 days with a receipt, but without one, the process can be unpredictable.

If an item is defective, chances for a return may improve. For opened items, the return window is 180 days. Success without a receipt may require proof of purchase, such as credit card statements, and identification.

Returning online purchases is straightforward as transactions are recorded. However, certain items, like custom countertops and “as-is” goods, are non-returnable​​.

IKEA Return Policy After 365 Days

IKEA’s return policy is designed to be customer-friendly, allowing returns within 365 days for new and unopened products with proof of purchase. While this generous window offers ample time to decide on your purchase, it’s crucial to note that returns after 365 days are not officially supported.

However, there have been instances where stores may exercise discretion and accept returns past this period, though they are under no obligation to do so. Always check with your local IKEA store for the most accurate and up-to-date return policies​​.

IKEA Mattress Return Policy

IKEA’s mattress return policy is customer-centric, offering flexibility to ensure satisfaction. If you’re not fully satisfied with your mattress purchase, IKEA allows a one-time exchange within 90 days.

However, it’s important to note that the exchange policy is contingent upon the mattress being in a clean, unstained, and undamaged condition to qualify for an exchange. This policy underscores IKEA’s commitment to customer satisfaction while ensuring the returned products meet their hygiene and quality standards​​.

IKEA Furniture Return Policy

IKEA’s return policy offers a flexible and customer-friendly approach, allowing returns of new and unopened products within 365 days, with proof of purchase, for a full refund. Open products can be returned within 180 days, also with proof of purchase, for a full refund.

This policy showcases IKEA’s commitment to customer satisfaction and understanding that sometimes, minds change post-purchase. Whether it’s a change of heart or a mismatch in decor, IKEA provides ample time for customers to make returns, ensuring a hassle-free shopping experience​​.

IKEA Return Policy Damaged

IKEA offers a customer-friendly return policy for damaged items, ensuring a straightforward resolution process. If you receive a damaged product, IKEA encourages visiting a store with the damaged item and your purchase receipt for the quickest solution.

Additionally, if you damaged the item yourself but are an IKEA Family cardholder, you might be covered under the IKEA Family card insurance. This policy highlights IKEA’s commitment to customer satisfaction by offering flexible solutions for returning damaged goods​​​​.

IKEA Return Policy Opened Items

IKEA’s return policy accommodates customers who change their minds about both unopened and opened items. For new and unopened products, IKEA offers a full refund within 365 days of purchase, with proof of purchase required.

Remarkably, the policy extends to opened products as well, allowing returns within 180 days for a full refund, provided the customer presents the proof of purchase. This generous policy reflects IKEA’s commitment to customer satisfaction and understanding, making returns straightforward and customer-friendly​​​​.

IKEA Holiday Return Policy

IKEA’s holiday return policy reflects their general customer-first approach, offering a generous 365-day window for returns, ensuring that holiday shoppers can shop with confidence. Customers can return both new and unopened products within a year of purchase for a full refund, provided they have proof of purchase.

This policy is particularly advantageous during the holiday season, allowing gifts to be exchanged or returned well after the holidays have passed. The flexibility and customer-centric nature of IKEA’s return policy demonstrate their commitment to satisfaction and service, making holiday shopping at IKEA a low-risk, high-reward experience.

What Is IKEA Exchange Policy

IKEA offers a customer-friendly exchange policy, allowing returns of unopened products within 365 days for a full refund. For opened products, customers have 180 days to return items with proof of purchase for a refund.

Exchanges can be made at any IKEA store by presenting the merchandise, photo ID, receipt, or online order confirmation, along with the original payment card.

Mattresses can be exchanged once within 90 days, provided they are not dirty, marked, or damaged, except for SULTAN bed bases, bed slats, and IKEA mattress pads​​​​.

How to Return an Item to IKEA

To return an item to IKEA, follow this step-by-step guide:

Check the Return Policy: Before proceeding, ensure your item is eligible for return by checking IKEA’s return policy. IKEA typically allows returns within 365 days of purchase for items with a receipt. Some items, like plants, custom-made countertops, and products marked “As-Is”, may not be returnable.

Gather Required Documents and Items: Have your receipt or online order confirmation ready, along with any other documents that came with your purchase. Ensure the item is in its original packaging, if possible, and includes all parts and manuals.

Choose a Return Method:

  • In-Store: The most straightforward method. Bring the item and your receipt to the returns or customer service desk at your nearest IKEA store.
  • Online/Phone for Mail Returns: If you ordered the item online and prefer to mail it back, contact IKEA Customer Service via their website or by phone. They’ll guide you through the process, which may involve providing details about the item and the reason for the return. IKEA may provide a prepaid shipping label or arrange for item pickup, depending on the item and the reason for return.

Prepare the Item for Return: If you’re returning the item in-store, pack it safely for transport. For mail returns, securely package the item, ensuring all parts are included. Attach the provided shipping label if applicable.

Complete the Return:

  • In-Store: At the store, go to the returns or customer service desk. Present your item, receipt, and any other required documents. IKEA staff will process your return and inform you about the refund or exchange process.
  • Mail Return: If mailing the item, drop it off at the designated shipping carrier’s location or have it ready for pickup, if arranged. Keep a copy of the tracking number for your records.

Wait for Processing: Refunds are typically processed within a few days but may take up to a couple of weeks, especially for mail returns. The refund will be issued to the original payment method. If you paid cash and returned the item in-store, you might receive cash back; otherwise, IKEA will issue a refund to a debit card or as store credit.


Can I return damaged items to IKEA?

Yes, if you receive a damaged item, IKEA allows returns either in-store with proof of purchase for possible replacement parts or an entirely new product, or by calling their customer service for guidance on how to proceed.

What is the IKEA mattress return policy?

IKEA offers a 90-day return policy for mattresses, allowing customers to try them out and return if not satisfied. This policy is more stringent compared to their general return policy.

How do I return items to IKEA?

Items must be returned in-store, regardless of whether they were purchased online or in-store. Customers should use the Returns and Exchanges entrance and follow the signage to the designated area.

Can I return assembled furniture to IKEA?

Yes, IKEA accepts returns of assembled furniture, although specific conditions may apply.

Is there a time frame for returning products to IKEA?

For general items, IKEA allows returns within 365 days for unopened products and within 180 days for opened products with proof of purchase.

How long does it take to process returns?

Returns by mail can take 7 – 10 days to process and receive your refund.

Are there any items that cannot be returned?

The policy details on non-returnable items weren’t specified, but it’s important to check IKEA’s official return policy or contact them directly for specific exceptions.

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