American Eagle Return Policy 2024: What to Know About Returns, Exchanges, and Refunds

american eagle return policy

If you’re wondering about American Eagle’s return policy, the answer is quite customer-friendly.

American Eagle allows returns with no time limit as long as you have proof of purchase, such as a receipt, invoice, order confirmation email, order details page, or order confirmation page. This policy applies even to items that no longer have tags, with the exception of bathing suits and intimates that have the hygienic liner removed.

In this article, we have explored the nuances of this policy to ensure you can shop with confidence, knowing that your satisfaction is a top priority​​.

What Is American Eagle Return Policy

American Eagle’s return policy ensures customer satisfaction, allowing returns for a full refund with proof of purchase. Without proof, exchanges or store credit for the current price are offered. However, swimsuits or bikini bottoms without the hygienic liner cannot be returned.

In-store returns and exchanges are straightforward, with the original payment method refunded, minus shipping costs for online orders. Mail returns are accepted, but exchanges must be processed separately. A $5 fee may apply for mail returns not qualifying for free return shipping​​.

American Eagle Return Policy Time Limit

American Eagle’s return policy is remarkably flexible, offering customers the ability to return items without any strict time limit, provided they have proof of purchase. This policy ensures that if you’re not completely satisfied with your purchase, you can obtain a full refund, exchange the item, or receive an AE Gift Card.

The refund method mirrors the original payment method when possible. This customer-centric approach highlights American Eagle’s commitment to satisfaction and trust, allowing shoppers to make purchases with confidence, knowing they have the flexibility to return items if their expectations are not met.

American Eagle Return Policy Without Receipt

American Eagle offers a flexible return policy for items without a receipt, prioritizing customer satisfaction. While the exact details may vary, typically, customers can return unworn and unwashed merchandise.

Without a receipt, American Eagle may offer an exchange or store credit based on the current selling price of the item. The store encourages customers to bring any proof of purchase they have to facilitate the process, ensuring a smooth and accommodating return experience​​.

American Eagle Return Old Jeans

American Eagle partners with Cotton Incorporated’s Blue Jeans Go Green™ program to offer customers a sustainable option to recycle their old jeans. By donating any brand of jeans made of at least 90% cotton, customers can receive a $10 discount on a new pair of jeans at American Eagle stores.

This initiative not only provides a benefit to consumers but also supports environmental sustainability by repurposing the denim into insulation. Valid for one transaction per customer, it’s a win-win for both the environment and shoppers looking for a discount on their next denim purchase​​.

American Eagle Return Policy Online

American Eagle’s online return policy ensures customer satisfaction by allowing returns with proof of purchase for a full refund in the original payment method. Without proof, a store credit at the current price is offered.

Items must be returned in their original condition, but there’s no specified time limit for returns, making the process flexible for consumers. Shipping fees, however, are nonrefundable. This policy highlights American Eagle’s commitment to a positive shopping experience, accommodating returns to maintain consumer trust and loyalty.

American Eagle Return Policy in Store

American Eagle Outfitters’ in-store return policy is designed for customer satisfaction, allowing returns at any time as long as proof of purchase is provided. This flexible approach ensures refunds are issued in the original payment method.

For those without proof of purchase, American Eagle still accommodates returns, reflecting their commitment to customer service. It’s noteworthy that this policy applies across AE, Aerie, and Tailgate stores in the U.S., emphasizing the brand’s effort to offer a hassle-free shopping experience. However, shipping fees are non-refundable, a common practice in retail​​​​.

American Eagle Holiday Return Policy

American Eagle’s return policy ensures customer satisfaction by allowing returns for a full refund with proof of purchase. For items without proof, store credit is offered. Swimsuits and bikini bottoms with removed hygienic liners are non-returnable.

Returns can be made in-store or mailed back, with free return shipping for eligible orders. A $5 fee applies to non-eligible mail returns. The policy emphasizes convenience and flexibility, catering to both in-store and online purchases​​.

What is American Eagle Exchange Policy

American Eagle’s exchange policy is customer-friendly, designed to ensure satisfaction with every purchase. If you’re not completely happy with your purchase, you have the option to return it for a full refund or exchange.

For returns and exchanges, providing proof of purchase (like a receipt, invoice, or order confirmation) will enable a refund in the original payment form. Without proof of purchase, American Eagle offers an exchange or store credit for the item’s current price. Note that swimsuits or bikini bottoms with removed hygienic liners cannot be returned.

While exchanges by mail are not accepted, customers can initiate a return online and place a new order for the desired item. American Eagle emphasizes customer security, advising against sharing personal information during unsolicited calls regarding purchases or returns​​​​.

How to Return an Item to American Eagle

Returning an item to American Eagle is a straightforward process, and you have a few options to do so, depending on your convenience. Here’s a step-by-step guide based on information from various sources:

Option 1: Return In-Store

  • Find the Nearest Store: Use the American Eagle Store Locator to find the closest store to you.
  • Bring Your Items: Take the item(s) you wish to return, along with the original packaging if possible, and the receipt or proof of purchase.
  • Ask for Assistance: Once at the store, approach the Customer Support Desk or any shop representative to assist you with your return.
  • Refund Processing: Your refund should be processed within 1-2 business days, credited in the original form of payment if you have proof of purchase, or as store credit if you don’t​​.

Option 2: Return via Mail

  • Initiate the Return Online: Log in to your American Eagle account, navigate to the “Order History” section, select the item(s) you wish to return, and specify the reason for the return.
  • Print the Shipping Label: After your return is authorized, print the prepaid shipping label and attach it securely to your return package.
  • Package Your Items: Place the items back in their original packaging or in a suitable box along with the packing slip.
  • Send Off the Package: Drop off the package at a local courier location or schedule a pickup, depending on the carrier. Keep track of the package using the provided tracking number.
  • Await Refund Processing: Once received, American Eagle typically processes returns and issues refunds within 7-10 business days to the original payment method​​.


What is the American Eagle return policy?

American Eagle allows returns at any time, with or without a receipt. With proof of purchase, refunds are issued in the original form of payment; without proof, an exchange or store credit at the current price is provided. Items must be in original, unused condition​​​​.

Can I return online purchases in-store?

Yes, you can return items purchased online to any American Eagle store. Bring your order confirmation email or online invoice, and if possible, the original credit card used for the purchase​​​​.

Can I return items without the original packaging?

Yes, American Eagle accepts returns even if you don’t have the original packaging. However, using the original packaging is recommended to ensure items remain in good condition during transit​​.

How long does it take to process returns?

It typically takes 7-10 business days for American Eagle to process a return and issue a refund once they receive the returned item​​.

What if I remove the tags from my purchase?

Returning an item without tags may be subject to the store manager’s discretion, especially if the item has never been worn. It’s best to keep tags attached if possible​​.

Are there any items that cannot be returned?

Swimwear or underwear cannot be returned if the hygienic liner is removed. American Eagle also does not accept returns on items that have been worn or used​​​​.

What happens if I receive a faulty or damaged item?

If your item arrives damaged or defective, contact American Eagle customer service immediately for assistance and to arrange a return​​.

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