Tempur Pedic Return Policy 2024: A Guide to Worry-Free Sleep
If you’re considering a Tempur-Pedic mattress, it’s crucial to understand their return policy.
Tempur-Pedic provides a 90-night trial period for mattresses, ensuring customer satisfaction. If you buy directly from them—whether online, by phone, or in a Tempur-Pedic Flagship store—you can return or exchange the mattress within this period. However, if your purchase is from a retailer, you’ll need to adhere to that retailer’s return policy, which might differ. Note that pillows, power bases, flat foundations, and other accessories are non-returnable.
In this article, we have explored the nuances of Tempur-Pedic’s return policy to help you make an informed decision
What Is Tempur Pedic Return Policy
Tempur-Pedic offers a 90-night trial for mattresses purchased directly from them (online, flagship stores, or by phone). If you’re not satisfied within the first 90 nights, you can return or exchange your mattress, but note that this policy does not apply to closeout or final sale mattresses. When returning a mattress, a shipping fee may apply.
For purchases made from other retailers, you must adhere to their return policies. Non-returnable items include pillows, power bases, flat foundations, bedding, and accessories unless they are damaged or defective.
Foundations, power bases, and smart bases are not eligible for return but come with comprehensive warranties. If you purchased a product from a retail store, your return is subject to that retailer’s policy.
Tempur Pedic Return Policy After 90 Days
Tempur-Pedic offers a 90-night trial for mattresses purchased directly from them, either online, in flagship stores, or by phone. If you’re not satisfied with your mattress during this period, you can return or exchange it. However, if you’ve purchased from a retailer, their return policy will apply, which may differ.
After the 90-night trial, the return policy becomes more restrictive. Other items like pillows, power bases, and accessories are generally not returnable. The 10-Year Limited Warranty on mattresses covers product defects after the initial 90 nights. For any issues with products, Tempur-Pedic encourages customers to contact their Consumer Care team for assistance.
Tempur Pedic Return Policy Sale Items
If you purchase a mattress directly from Tempur-Pedic (online, by phone, or at flagship store locations), you are eligible for a return within a 90-night trial period. However, this trial period does not apply to closeout or final sale mattresses and other products. Items such as pillows, power bases, flat foundations, bedding, and accessories are non-returnable according to their policy.
For products like Foundations and TEMPUR-Ergo bases, returns are not accepted, but they are covered by warranties, providing some assurance of quality and support in case of issues. It’s important to note that if you purchase a Tempur-Pedic product from a retail store, your return and exchange options will be subject to the policies of that particular retailer.
This policy highlights Tempur-Pedic’s commitment to quality and customer satisfaction, while also maintaining specific guidelines for returns and exchanges. For more detailed information, you can visit their official website or Tempur-Pedic Sale page.
What Is Tempur Pedic Exchange Policy
Tempur-Pedic offers a customer-friendly exchange policy for mattresses purchased directly from them (online, at flagship locations, or by phone). Customers have the option to return or exchange their mattresses within a 90-night trial period.
However, this trial period does not apply to closeout or final sale mattresses and other products. It’s important to note that items like pillows, power bases, flat foundations, bedding, and accessories are non-returnable. For purchases made at retail stores, the return and exchange policies of the specific retailer apply.
How to Return an Item to Tempur Pedic
To return an item to Tempur-Pedic, whether online or in-store, follow these steps:
- Determine Eligibility for Return: Check if your item is eligible for return. Tempur-Pedic allows returns of mattresses within the 90-night trial period if purchased directly from them (online, by phone, or in flagship locations). However, pillows, power bases, flat foundations, bedding, and accessories are non-returnable items.
- Starting an Online Return: If you purchased your mattress directly from Tempur-Pedic and it is within the 90-night trial period, you can start the return process online. You need to fill out a return form on Tempur-Pedic’s website, after which a representative will contact you to discuss further details.
- For In-Store Purchases: If you purchased your mattress from a retailer, contact the retail location regarding your return request, as they may have different policies and procedures.
- Contacting Consumer Care: If you have purchased directly from Tempur-Pedic and need assistance, you can call their Consumer Care team at 800-821-6621 for guidance on the return process.
Remember, the return policy does not apply to closeout or final sale mattresses. Also, when returning a mattress, you may be responsible for a return shipping fee.
FAQs
What items can I return to Tempur-Pedic?
You can return mattresses purchased directly from Tempur-Pedic (online, by phone, or in a Tempur-Pedic Flagship store) within the 90-night trial period. However, this does not apply to closeout/final sale mattresses or other products. Items like pillows, power bases, flat foundations, bedding, and accessories are non-returnable according to their return policy.
Can I return my mattress?
Yes, if you purchased your mattress directly from Tempur-Pedic, you can return or exchange it within the 90-night trial period. If you bought your mattress from a retailer, you’ll need to follow the retailer’s return and exchange policies.
Is there a trial period for Tempur-Pedic mattresses?
Tempur-Pedic offers a 90-night trial period for mattresses bought directly from them. This period allows you to return or exchange the mattress if you’re not satisfied. However, this trial period does not apply to closeout or final sale mattresses.
How do I start an online return or exchange with Tempur-Pedic?
If you need to return or exchange an item, and you bought it directly from Tempur-Pedic, you can initiate the process online. The exact steps are not detailed in the sources, but you can contact Tempur-Pedic’s Consumer Care team for assistance.
Are there any fees associated with returning a Tempur-Pedic mattress?
While the specific sources do not mention any return fees, it’s common for companies to charge for shipping or restocking. It’s advisable to contact Tempur-Pedic directly to inquire about any potential fees associated with a return or exchange.
Conclusion
In conclusion, Tempur-Pedic’s return policy offers a 90-night trial period for mattresses, allowing customers to return or exchange their purchase if they are not satisfied.
This policy is applicable when the mattress is bought directly from Tempur-Pedic, either online, by phone, or at flagship store locations. However, it’s important to note that the 90-night trial does not apply to closeout or final sale items.
Additionally, products like pillows, power bases, and accessories are non-returnable. For purchases made from retail stores, the specific return policies of those retailers apply. Tempur-Pedic emphasizes customer satisfaction and provides a 10-year limited warranty on mattresses to ensure product quality and customer confidence.
