True Religion Return Policy 2024: Details on Exchanges, Refunds, and More

True Religion Return Policy

Do you want to understand True Religion’s return policy? This article provides a straightforward explanation. 

True Religion allows the return of merchandise in its original condition (unworn, unwashed, with tags attached) or if the merchandise is defective. Products can be returned within 30 days of purchase for a full refund or exchange, provided they are accompanied by the original receipt. Refunds are credited in the same form as the original payment method. 

In this article, we have outlined key aspects of True Religion’s return policy to help you make informed decisions about your purchases.

What Is True Religion Return Policy

True Religion offers a customer-friendly return policy. If you purchase an item from True Religion and find it unsatisfactory, you have the option to return it within 30 days. The merchandise should be unwashed, unworn, unused, or defective to qualify for a return.

For successful returns, you need to provide the original receipt, and refunds will be credited in the same form as the original payment method. Moreover, True Religion also provides free returns and exchanges, adding convenience for customers who may need to return products. This policy is part of their commitment to customer satisfaction and ensures a hassle-free shopping experience.

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True Religion Return Policy in Store

True Religion offers a customer-friendly return policy in its stores. Customers have 30 days from the date of dispatch to return an item for an exchange or a refund. This policy applies to regular items, whereas discounted or sale items must be exchanged or returned within 14 days.

To be eligible for a return or exchange, products must be returned unworn, undamaged, and in new condition. In the case of faulty goods received or manufacturing defects within 30 days of purchase, customers can return these items as well. It’s important to note that engraved items are only eligible for a 50% refund.

Additionally, True Religion provides free returns and exchanges, making the process more convenient for their customers. However, certain items like body piercing jewelry are non-returnable for hygiene reasons if the sealed packaging has been opened or tampered with​​​​.

True Religion Return Policy Online

True Religion offers a convenient return policy for online purchases. Customers have a 30-day window to return most new, unopened items for a full refund. If the return is due to an error on True Religion’s part, such as receiving an incorrect or defective item, the company will cover the return shipping costs.

Returns can be made either by mail or in person at a True Religion store, providing flexibility for customers. The process is straightforward, ensuring a hassle-free experience for those who need to make a return.

True Religion Exchange Policy

True Religion’s exchange policy is designed to ensure customer satisfaction while maintaining the integrity of their products. They accept returns of merchandise in its original condition, which means the items should be unworn, unwashed, and with all tags attached. This policy also applies to defective merchandise.

For a successful return or exchange, items must be returned within 30 days and accompanied by the original receipt. Refunds will be credited in the same form as the original payment method.

Additionally, True Religion offers free returns and exchanges, further emphasizing their commitment to customer service and satisfaction. It’s important for customers to adhere to these guidelines to ensure a smooth exchange or return process.

How to Return an Item to True Religion

Returning an item to True Religion, whether online or in-store, involves a few steps. Unfortunately, the specific detailed steps were not accessible from the True Religion website due to technical issues. However, based on standard practices in online retail, here’s a general guide that might help:

Online Returns:

  • Log In to Your Account: Access your True Religion account online.
  • Select the Order: Go to your order history and find the order you wish to return.
  • Complete the Returns Form: There should be an option to fill out a “Return or Exchange Form.” Complete this form, following the instructions provided.
  • Print the Form: Once you have filled out the form, print it out and include it in your return package.
  • Prepare the Package: Pack the item(s) in the original packaging, or a secure package, along with the returns form.
  • Ship the Item: Send the package back to True Religion using the address provided on their website or the returns form. Keep track of your shipping receipt for future reference.

In-Store Returns:

  • Locate a Store: Find the nearest True Religion store. You can use the ‘Find a Store‘ feature on their website.
  • Bring the Item and Receipt: Ensure you have the item in its original condition along with the purchase receipt.
  • Visit the Store: Go to the store and speak to a staff member about your return.
  • Complete the Return Process: The staff will guide you through their in-store return process.


What is the return policy for True Religion products?

True Religion accepts returns within 30 days of delivery. Items must be unworn, unwashed, and undamaged, and refunds are issued to the original form of payment used for the order. Exchanges are available for requesting a different size of the same product.

Can I cancel my True Religion order after placing it?

Unfortunately, once an order is submitted, it cannot be cancelled as it disrupts the workflow process fulfilled by the warehouse team. True Religion aims to dispatch orders efficiently to meet client expectations.

What if I don’t receive my True Religion order?

The maximum delivery time is 25 business days after shipping. If your order doesn’t arrive within this timeframe, you should contact True Religion for a refund.

What happens if I receive a damaged or wrong product?

In cases of damaged or incorrect items, customers should initiate a return or exchange process through the True Religion website. The merchandise should be returned in its original condition for a refund or exchange.


In conclusion, True Religion’s return policy is customer-centric and straightforward. The company accepts returns of merchandise in its original condition – unworn, unwashed, and with tags attached – or in the case of defective merchandise.

Customers have a 30-day window from the purchase date to return items for either an exchange or a refund. When accompanied by the original receipt, refunds are processed in the same form as the original payment method.

This policy ensures a reliable and hassle-free experience for True Religion’s customers, reinforcing their commitment to customer satisfaction.

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