Duluth Return Policy 2024: What to Expect When Sending Items Back

If you’re considering a return or exchange with Duluth Trading Company, their policy is straightforward and customer-focused. 

Under the “No Bull Guarantee,” customers can return or exchange products within one year if they are not satisfied. This policy applies to all products, including custom-built pants and gifts, provided there’s proof of purchase. Returns for products purchased from third-party sellers are not accepted. Duluth Trading offers multiple ways for returns: online, by phone, or in person at one of their stores. 

In this article, we have outlined the key aspects of Duluth Trading’s return policy, ensuring that you have all the necessary information for a hassle-free return or exchange experience.

What Is Duluth Return Policy

Duluth Trading Company’s return policy is customer-centric and flexible, known as the “No Bull Guarantee.” Customers have up to one year to return items for a refund if they are not satisfied. This policy also extends beyond a year for items that are defective or don’t perform as designed.

The company stands by the craftsmanship and durability of their products, ensuring customer satisfaction. However, this guarantee does not cover damage from misuse, extreme abuse, or ordinary wear and tear. Returns can be processed through their Self-Service Page or at any of their retail stores. It’s important to note that proof of purchase is required for processing returns or exchanges.

For items returned by mail, a $7.99 fee for shipping will be deducted from the refund, which is waived in the case of exchanges for different sizes or colors. The processing of returns might take 10-15 days​​​​​​.

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Duluth Return Policy Without Receipt

Duluth Trading Company’s return policy is customer-friendly and straightforward, especially under their No Bull Guarantee. If you’re not satisfied with a product, you have one year from the purchase date to return or exchange it, even if you don’t have the receipt. However, proof of purchase is required to process the return or exchange.

The policy applies to all items, including custom-built pants and gifts. For in-store returns, the refund is immediate, while online returns may take 10-15 days to process. There are multiple ways to initiate a return: online, by phone, or in-person at one of their retail stores.

Keep in mind that returning items by mail involves a $7.99 shipping fee, which is waived if you’re exchanging for a different size or color. Remember, items bought from third-party sellers are not eligible for return to Duluth Trading Company​​​​​​.

Dunelm Sale Items Returns Policy

Dunelm’s sale returns policy is designed to be customer-friendly while maintaining certain standards for returned items. Items must be unused, in their original condition with all packaging and tags intact, and accompanied by proof of purchase for a refund or exchange. There are certain items that cannot be returned or exchanged unless they are faulty.

Additionally, during the Christmas period, Dunelm extends its returns policy. Purchases made between November 12th and December 24th can be returned by January 31st, with the same conditions of proof of purchase and item condition applying. The refund process varies depending on the payment method used, with card payments typically requiring 3-5 working days to process once the item is received by Dunelm. 

For larger items like furniture, home collection for returns is available, and these items can also be returned to most Dunelm stores, with some exceptions. It’s important to note that certain items, like Made to Order products and items with hygiene considerations, have specific return conditions.

For these items, Dunelm’s standard 28-day “change of mind” returns policy does not apply, though statutory cancellation rights are unaffected. This information ensures customers can shop with confidence, knowing they have the flexibility to return items if needed, within the stipulated guidelines.

What Is Duluth Exchange Policy

Duluth Trading Company offers a customer-centric exchange policy, ensuring a seamless and accommodating experience. Customers have the flexibility to return any purchase within one year for a full refund of the original price. This policy applies even beyond one year for items that are defective or fail to perform as intended.

For exchanges, Duluth Trading provides free shipping when you’re switching to a different size or color, further simplifying the process. The company’s commitment to customer satisfaction is evident in its “No Bull Guarantee,” which promises fair treatment in the event of any product issues.

Additionally, Duluth Trading regularly offers various promo codes and discounts, providing opportunities for extra savings on purchases​​​​​​​​.

How to Return an Item to Duluth

Returning an item to Duluth Trading Company, both online and in-store, involves a series of steps. Here’s a step-by-step guide for each process:

Online Returns:

1. Locate Your Order:

• Find your order number on the packing slip or order confirmation email.
• You will need this information to initiate the return process.

2. Visit Duluth’s Website:

• Go to the Duluth Trading Company’s website.
• Look for the ‘Returns’ section, often found at the bottom of the homepage.

3. Fill Out the Return Form:

• Enter your order number and other required details in the online return form.
• Specify the items you wish to return and the reason for the return.

4. Print the Return Label:

• Once the return request is processed, you will receive a printable return label.
• Print this label and attach it to the package.

5. Pack the Item:

• Securely pack the items in the original packaging or a new package.
• Include all tags and any accompanying accessories or documents.

6. Ship the Item:

• Drop off the package at a shipping carrier that Duluth uses (e.g., UPS, FedEx).
• Keep the receipt or tracking number for your records.

7. Wait for Confirmation:

• Duluth will send an email once they receive and process your return.
• Refunds typically take a few days to appear in your account.

In-Store Returns:

1. Locate the Nearest Store:

• Use Duluth’s store locator at duluthtrading.com to find the nearest location.

2. Bring the Item and Proof of Purchase:

• Take the item you want to return along with the receipt or packing slip.

3. Visit the Store:

• Go to the store during working hours.

4. Go to the Customer Service Desk:

• Approach the customer service desk and inform them about your return.

5. Return the Item:

• Hand over the item to the store associate.
• Ensure the item is in its original condition with tags attached.

6. Complete the Process:

• The associate will process your return and issue a refund or store credit.
• You may need to provide identification for the return.

7. Receive Confirmation:

• You will receive a receipt confirming the return transaction.
• Keep this receipt until you see the refund in your account (if applicable).

FAQs

Conclusion

In conclusion, Duluth Trading Company’s return policy, known as the “No Bull Guarantee,” emphasizes customer satisfaction and product quality. Customers can return any item within one year for a refund if they are not satisfied. Beyond one year, Duluth Trading will consider returns for defective items or those that fail to perform as designed.

This policy reflects the company’s commitment to stand by their craftsmanship and durability of products, ensuring that if anything goes wrong, customers are treated right. Additionally, the policy includes free exchanges with shipping covered both ways for different sizes or colors within the one-year timeframe.

This customer-centric approach showcases Duluth Trading’s dedication to providing reliable products and exceptional service.