Scheels Return Policy 2024: Easier Exchanges for All Products

scheels return policy

If you’re wondering about Scheel’s return policy, you’ll be pleased to know it is customer-friendly and designed to ensure satisfaction.

Scheels allows returns and exchanges with some restrictions, such as non-refundable shipping fees, though sales tax can be refunded. Notably, ammunition cannot be returned or exchanged. Scheels prides itself on a flexible return policy, including a 365-day return window for most items, provided they are in original condition and with proof of purchase.

In this article, we have detailed insights into navigating Scheel’s return policy, ensuring a smooth and hassle-free experience for shoppers.

What Is Scheels Return Policy

SCHEELS offers a customer-centric return policy, ensuring satisfaction and flexibility. Customers can return or exchange items within a generous 365-day period, provided they have proof of purchase and the items are in their original condition. This policy underscores SCHEELS’ confidence in their product quality and commitment to customer service.

Whether you shop in-store or online, returning items is straightforward, emphasizing convenience and peace of mind for all customers. This approach highlights SCHEELS’ dedication to a positive shopping experience, making it a preferred choice for sporting goods and outdoor gear.

Scheels Return Policy Without Receipt

SCHEELS offers a customer-friendly return policy, even without a receipt. Most items can be returned within 60 days of purchase with a valid ID, such as a state-issued driver’s license, military ID, passport, or Visa® card.

The items must be in new, unused, and salable condition to qualify for a refund. This policy highlights SCHEELS’ commitment to customer satisfaction and flexibility, ensuring a positive shopping experience even when purchase proof is unavailable​​.

Scheels Return Policy Time Limit

Scheels offers a customer-friendly return policy, emphasizing their commitment to customer satisfaction. Customers have up to 365 days from the purchase date to return items, with a focus on ensuring that the products meet customer expectations and needs.

However, it’s important to note that firearms and bows are exceptions to this policy and cannot be returned under the same terms. This extended return window reflects Scheels’ dedication to providing a hassle-free shopping experience, allowing ample time for customers to decide if their purchase fits their needs​​.

Scheels Return Policy Used Items

Scheels offers a customer-centric return policy, emphasizing a 100% satisfaction guarantee for up to 365 days post-purchase. This policy is designed to ensure that customers feel confident and secure in their purchases, knowing they have the flexibility to return items that don’t meet their expectations.

However, it’s essential to note that the policy includes specific guidelines. For instance, returns must be made with the item in the same condition as received, using proper shipping containers for the return process. Special categories like firearms, bows, and autographed memorabilia have distinct return guidelines, highlighting the need for customers to consult local Scheels locations for such items.

Additionally, shipping costs are non-refundable, and items must be in new, unused condition, with original packaging and tags to qualify for a refund. This approach aims to balance customer satisfaction with practical business operations, ensuring that returns are handled efficiently and fairly​​​​​​.

Scheels In-Store Return Policy

Customers can return or exchange products within 365 days of purchase, except for firearms and bows, which have specific return guidelines. The policy requires items to be in their original condition, and while return shipping is free, initial shipping costs are not refunded.

Restrictions apply to certain items like ammunition, autographed memorabilia, and special orders, among others. Damaged or defective products from or in-store purchases can be exchanged or refunded.

Scheels Online Return Policy

Scheels offers a generous 365-day return policy, allowing customers ample time to decide if their purchase meets their needs. Items must be in original condition with proof of purchase for a refund.

While the policy is customer-friendly, it’s important to note that Scheels does not refund shipping fees, and certain items, such as ammunition, cannot be returned or exchanged. This approach ensures that customers can shop with confidence, knowing they have a full year to return most items purchased online or in-store​​.

Scheels Holiday Return Policy

Scheels offers a customer-friendly holiday return policy with a 100% satisfaction guarantee, allowing returns for up to 365 days after purchase. Items must be returned in their original condition, and though shipping costs are not refunded, the sales tax is. Special guidelines apply to firearms, bows, and certain other items.

For those without a receipt, exchanges or store credit might be available, with specific conditions based on the item’s condition and purchase method. This generous policy underscores Scheels’ commitment to customer satisfaction and ease of returns, ensuring a positive shopping experience even during the holiday season​​​​​​.

What Is Scheels Exchange Policy

SCHEELS offers a customer-centric exchange policy, ensuring customer satisfaction with a 100% Satisfaction Guarantee. Customers can return or exchange products hassle-free for up to 365 days after purchase, excluding firearms and bow returns.

This policy facilitates a straightforward process for exchanges or returns, whether in-store or online, by providing a prepaid return label for mailed returns. It’s designed to meet customers’ expectations and needs, showcasing SCHEELS’ commitment to exceptional service and support​​.

How to Return an Item to Scheels

Returning an item to Scheels can be done either online or in-store, thanks to their customer-friendly return policy. Here’s a guide on how to go about it, based on information from Scheels’ official site and other reliable sources.

Online Returns

  • Initiate the Return: Go to Scheels Self-Service Return page. Log in to your account or use your order number, email, and billing ZIP code to find your order.
  • Select Items to Return: Choose the item(s) you wish to return and specify the reason for the return.
  • Generate a Prepaid Return Label: Follow the prompts to generate a prepaid return label for shipping your item(s) back.
  • Pack Your Item(s): Ensure items are in their original condition, including all tags and packaging. Pack them in a proper shipping container to prevent damage during transit.
  • Ship the Item(s): Drop off your package at any USPS location. Keep a record of the return tracking number for reference.

In-Store Returns

  • Locate a Store: Use the Scheels Store Locator tool to find the nearest store to you.
  • Prepare the Item: Make sure the item is in its original condition with all tags and packaging. Have your receipt or order confirmation ready for a smoother return process.
  • Visit the Store: Bring the item and proof of purchase to the customer service counter. The staff will guide you through the return process.


What is the Scheels return policy?

Scheels offers a 100% Satisfaction Guarantee, allowing returns for up to 365 days after your purchase if you’re not completely satisfied. However, firearms, bows, ammunition, reloading powders, primers, autographed memorabilia, special orders, and certain other items have specific return restrictions​​.

Can I return items purchased online in-store?

Yes, you may return or exchange an online order at your nearest Scheels location or mail it back using a prepaid return label​​.

Are there any items that cannot be returned?

Ammunition, reloading powders, primers, firearms, bows, autographed memorabilia, special orders, and certain branded fishing rods, as well as trading cards and mysterious/surprise toys, cannot be returned or exchanged. Specific guidelines also apply for returning defective or damaged baseball and softball bats, hockey sticks, and golf simulators & packages​​.

What if I don’t have a receipt for my return?

Scheels allows returns without a receipt, but the item must have the original tag intact. They will look up your purchase using other information if necessary​​.

How can I return a product?

Returns can be initiated in person at any Scheels store or via mail by starting the process online through the Scheels Self Service Return page. You’ll need to provide order details and select a reason for the return to receive a prepaid return label​​.

Can I exchange items purchased from Scheels?

Yes, Scheels has a flexible exchange policy allowing items to be exchanged within 365 days of purchase for a different size, color, or style, provided the item is in its original condition​​.

What about returning items under warranty?

For items under warranty, it’s important to check the warranty terms provided by the manufacturer, gather necessary documents like the receipt and warranty card, and follow the specific return instructions given by Scheels or the manufacturer​​.

Are there exceptions to the Scheels return policy?

Yes, online purchases cannot be returned to physical stores and must be processed online or through customer service. Additionally, there are specific return restrictions for firearms, ammunition, and other regulated items. Also, items sold at a discount are returned at the current sale price if without a receipt​​.

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