Lululemon Return Policy 2023: Everything You Need to Know

lululemon return policy

Investing in high-quality activewear like Lululemon can be a significant decision, and understanding their return policy is crucial for a stress-free experience. If your Lululemon purchase doesn’t meet your expectations or you change your mind, Don’t worry.

You can return full-priced items within 30 days for a refund in the original form of payment. The product must be in new, original condition with both the rip tag and product tag attached. This policy applies to both in-store and online purchases, with Lululemon offering free shipping and returns for online orders.

In this article, I will guide you through Lululemon’s return policy, addressing common concerns and providing solutions for a smooth return experience.

What Is Lulus Return Policy?

Lululemon’s return policy is designed for ease and customer satisfaction. You can return items within 30 days of purchase, provided they are unworn, unwashed, and have the original tags attached, along with proof of purchase.

This applies to both in-store and online purchases. Returns are free, and for online orders, Lululemon also offers free shipping for both deliveries and returns. However, certain items like ‘We Made Too Much’ sale items, water bottles, underwear, and face masks are final sale and cannot be returned​.

Return Window30 days from the date of purchase
Condition of ItemMust be unworn, unwashed, with tags attached
Proof of PurchaseRequired (receipt or order confirmation)
Online PurchasesCan be returned in-store or by mail
In-Store PurchasesMust be returned to a Lululemon store
Refund MethodOriginal form of payment
Final Sale ItemsNo returns or exchanges
Gift ReturnsEligible for an exchange or store credit

Lululemon Return Policy After 30 Days

Lululemon’s return policy is designed to be customer-friendly but does have specific guidelines. For returns after the standard 30-day period, there are a couple of options:

Performance Return:

If an item shows a flaw or defect after 30 days, you may request a Performance Return. This option is part of Lululemon’s Quality Promise, allowing you to exchange defective items for an electronic gift card. Remember, the item must not be damaged through wear and tear but should exhibit a manufacturing flaw or defect​​.

Like New Trade-In: 

In cases where you’ve missed the 30-day window or removed the tags too early, Lululemon offers the Like New program. This program lets you trade in new or gently used items for an electronic gift card. To qualify, the items must be in excellent condition with no visible signs of damage​​.

However, it’s important to note that after the 30-day period, you won’t receive a full refund for your return, but these alternative options can provide some value back​​. This approach reflects Lululemon’s commitment to customer satisfaction and the quality of their products.

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Lululemon Return Policy Without Tags

Lululemon’s return policy requires items to be returned with tags still attached, along with valid proof of purchase. This policy is part of their standard 30-day return timeframe, ensuring that the clothing remains unwashed and unworn.

However, for exchanges within the 30-day window, the policy allows for swapping clothing items with their tags and proof of purchase. Store associates assist in this process, helping customers find an alternative item they prefer more​. 

For specific cases or exceptions, it’s always best to contact a Lululemon store directly, as policies may vary and associates could have some discretion in handling unique return scenarios.

Lululemon Return Policy Without Receipt

If you’ve lost your receipt, you can still return most items. In-store, Lululemon employees will ask for your phone number to track your purchase details and transaction history. This makes it possible to process your return even without a physical receipt.

Additionally, if you made your purchase online, you can find your order history in your account on Lululemon’s website, which helps in returning items purchased online​​​​.

Lululemon’s approach shows flexibility and a customer-friendly attitude, allowing for returns and exchanges even in cases where the receipt is lost or unavailable. This policy reflects their understanding of occasional mishaps like misplaced receipts and offers a practical solution by using transaction history or online account information to facilitate returns.

Lululemon Return Policy In-Store

Lululemon’s in-store return policy is user-friendly and straightforward. Here’s a summary in an easy-to-understand manner:

  • 30-Day Window: You have 30 days from the date of purchase to return items. This applies to both in-store and online purchases. Remember, the 30-day count starts from the purchase date for in-store buys or the delivery date for online orders​​.
  • Condition of Items: Products must be unwashed, unworn, and have all original tags attached. This ensures the items are in a condition that’s as good as new, making them eligible for a full refund or exchange​​​​.
  • Proof of Purchase: Always have your proof of purchase handy. This could be a receipt or any other valid proof that confirms your purchase. It’s a necessary step to process your return smoothly​​.
  • Exceptions: Some items can’t be returned, such as face masks, gift cards, and clearance or “We Made Too Much” items. So, be sure about these purchases as they are final​​.

Lululemon Return Policy Online Orders

Lululemon’s return policy for online orders offers a simple and customer-friendly approach. You have 30 days from the purchase or delivery date to return items for a full refund. The process is straightforward:

  • Return Conditions: Items must be unworn, unwashed, with original tags attached, and accompanied by proof of purchase. However, certain items like “We Made Too Much” products, water bottles, and underwear are final sale and can’t be returned.
  • Return Method: You can return your online purchases either by mail or in person at a Lululemon store. This does not include Lululemon outlet stores.
  • Online Return Process: For online returns, visit the Lululemon returns page, create your return, and print your shipping label.
  • Free Returns: Both in-store and mail returns are completely free, so you won’t incur additional costs.
  • Holiday Policy: An extended holiday return policy is available, allowing returns of items purchased between October 16 and December 24 until January 23.

How to Return a Item to Lululemon?

To return an item to Lululemon, follow these simple steps for both in-store and online purchases:

In-Store Returns:

To return an item to Lululemon in-store, follow these simple steps:

  • Find Your Receipt: Have your receipt ready. This serves as proof of purchase and is crucial for a smooth return process.
  • Prepare the Item: Ensure the item is unwashed and unworn. This is in line with Lululemon’s return policy requirements.
  • Visit a Local Store: Take the item to your nearest Lululemon store. It’s best to do this within 30 days of purchase to qualify for a full refund.
  • Process the Return: At the store, present the item and your receipt. Store associates will guide you through the return process and initiate your refund​

Online Returns:

Returning an item to Lululemon online involves a few simple steps:

  • Start the Process: Visit Lululemon’s Returns page online. If you have a Lululemon account, log in; otherwise, use your order number and email address​​.
  • Select Items for Return: Once logged in, select the item(s) you wish to return. This step will initiate the return process​​​​.
  • Print Shipping Label: Lululemon will send a shipping label to your email. Print this label, as it’s necessary for the return shipment​​​​.
  • Package Your Items: Pack the items you’re returning in a reusable shipping box or bag. Attach the printed shipping label to the outside of the box, ensuring the barcode is visible​​​​.
  • Ship the Package: Drop off the package at a shipping location. Depending on your location, you can use FedEx or USPS in the U.S., and FedEx Ground in Canada​​​​.
  • Wait for Confirmation: After Lululemon receives and processes your return at their warehouse, they will issue a refund to your original payment method. You will receive an email confirmation once the refund is complete​

What Is the Exchange Policy for Lululemon?

If you’re not satisfied with your purchase or have chosen the wrong product, you can exchange it, provided the item is unworn, unwashed, and retains all original tags and the receipt.

It’s important to note that exchanges can only be done in-store at any Lululemon location; online exchanges are not available. This policy ensures that you can swap your item for something more suitable if your initial choice doesn’t meet your expectations​

How to Exchange an Item at Lululemon?

To exchange an item at Lululemon, both for in-store purchases and online orders, follow these steps:

In-Store Exchange:

  • Visit a local Lululemon store with the item you wish to exchange.
  • Ensure the item is in its original condition with tags attached.
  • Provide proof of purchase (receipt or order confirmation).
  • Select a new item for exchange at the store.

Online Purchase Exchange:

  • Online exchanges are not directly available.
  • Visit a local Lululemon store with the online purchased item.
  • Return the item for store credit on a Lululemon gift card.
  • Use the store credit to purchase a new item.

Remember, exchanges can only be completed in-store, not online. The item(s) returned will be valued in the currency of the country processing the exchange and are subject to local sales tax rates


Can I return or exchange a gift at Lululemon?

Yes, you can return or exchange an item that you received as a gift at Lululemon, as long as it is unused and follows the same return procedures​​.

When will I get my refund from Lululemon?

The time for a Lululemon refund to process varies depending on the payment method. Credit card refunds may take up to 10 business days, while gift card refunds could be instant​​.

Does Lululemon exchange old leggings?

Through the Performance Return program, you can exchange old leggings that are still in good condition. This program is designed for gently used items​​.

Can you exchange Lululemon if it’s too small?

Yes, as long as the item is unworn, unwashed, and still has the tags attached, you can return or exchange it for a different size or style​​.

How long can I return my Lululemon?

You can return items within the 30-day return period. For gently worn or used items, you can use the Performance Return program, which has a more flexible timeframe​​.


Lululemon’s return policy is customer-friendly, offering a 30-day window for returns and exchanges, both in-store and online, with a few exceptions. They value customer loyalty, often showing flexibility, especially for regular shoppers.

Remember, keeping receipts and tags helps, but in some cases, stores may accommodate without them. It’s a policy that balances customer needs with practical business sense.

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