Dolce Vita Return Policy 2024: Hassle-Free Returns and Exchanges

Do you need to return a Dolce Vita product? Here’s a straightforward guide to their return policy.

Dolce Vita accepts returns of unworn merchandise within 30 days of delivery. However, clearance items are final sale and cannot be returned or exchanged. Keep in mind, returns are refunded to the original payment method. To process your return, obtain a return authorization via their Return Center. 

It’s important not to send items back without obtaining a return authorization, as your package may be returned to you. Items marked as ‘final sale’ are not eligible for returns or exchanges.

In this article, we have outlined the key aspects of Dolce Vita’s return policy to help you navigate the process smoothly​​​​.

What Is Dolce Vita Return Policy

Dolce Vita’s return policy is customer-centric, allowing for returns of unworn merchandise within 30 days of delivery. However, it’s important to note that clearance items are final sale and cannot be returned or exchanged. If you need to return an item, you can easily get a return authorization through their Return Center.

When using the return mail service, a $4.95 fee per order is applied for restocking and return postage. Refunds are issued to the original payment method, and it’s essential to ship the return within 7 days of receiving the return label to avoid delays.

Products purchased from other retailers must be returned to the original store and follow their respective return policies. Remember, ‘final sale’ items are excluded from returns and exchanges, and the policy does not cover normal wear and tear, only manufacturer’s defects​​​​.

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Dolce Vita Return Policy After 30 Days

Dolce Vita’s return policy allows for the return of unworn merchandise within 30 days of delivery, with the exception of clearance items which are final sale and cannot be returned or exchanged.

Returns are refunded to the original payment method. For returns via mail, a shipping label can be obtained from their Returns Center, and a $4.95 fee per order is charged for restocking and postage back to the warehouse.

It’s important to note that items purchased from other retailers must be returned to the originating store and are subject to that retailer’s return policy.

Dolce Vita Return Policy Without Receipt

Dolce Vita’s return policy for items without a receipt is clear and customer-friendly, but with specific conditions. The policy allows for the return of unworn merchandise within 30 days of delivery.

However, it’s important to note that clearance items, being final sale, are not eligible for return or exchange. When returning an item, the refund is processed back to the original method of payment. Notably, Dolce Vita items bought from other retailers need to be returned to the respective store and are subject to that store’s return policy.

To ensure a swift refund, returns should be shipped back within 7 days of the return label issuance. It’s essential for customers to use the provided return authorization and follow the specified return process to avoid any complications​​​​.

Dolce Vita Holiday Return Policy

Dolce Vita offers a specialized holiday return policy for orders placed between November 1st and December 31st. These orders can be returned until January 31st of the following year. The standard return policy allows the return of unworn merchandise within 30 days of delivery, except for clearance items, which are considered final sale and cannot be returned or exchanged.

When returning items, customers should use the provided return authorization process through Dolce Vita’s Returns Center. Do keep in mind that final sale items are not eligible for returns or exchanges.

For merchandise purchased from other retailers, the return must be processed through the original retailer and is subject to their return policy​​​​.

What Is Dolce Vita Exchange Policy

They do not offer traditional exchanges. Instead, customers are advised to place a new order for the desired item in the correct style, color, and size. Following this, customers should contact Dolce Vita’s customer service to obtain return authorization and a prepaid FedEx shipping label for the item they wish to return.

This process ensures that the customer can secure the new item quickly while also arranging for the return of the original purchase. Once the returned item is received at Dolce Vita’s warehouse, a full refund will be issued.

This policy reflects their commitment to customer satisfaction, ensuring that customers have the desired product without the uncertainty of stock availability during the exchange process.

Dolce Vita customer service

How to Return an Item to Dolce Vita

To return an item to Dolce Vita, you can follow these step-by-step instructions:

• Eligibility Check: Ensure that the item you wish to return is unworn and falls within the 30-day return window from the date of delivery. Note that clearance items are final sale and are not eligible for return or exchange.
• Return Authorization: Obtain a return authorization. This can be done by visiting Dolce Vita’s Returns Center at returnsportal.dolcevita.com. It’s important to know that the Returns Center requires JavaScript to be enabled in your browser.
• Print Shipping Label: After obtaining return authorization, you can print a prepaid return shipping label. This label allows you to drop the package at any FedEx location.
• Package the Item: Securely package the item in its original packaging, if possible, and attach the prepaid shipping label to the package.
• Drop Off the Package: Take the package to a FedEx location for shipping.
• Return Processing: Once Dolce Vita receives your return, it will be processed, which usually takes about 1-2 weeks. The refund will be issued to the original method of payment.

Special Considerations:

If the item is defective or damaged, contact Dolce Vita immediately via email, live chat, or phone for a return label and further instructions.

For items received as a gift that were purchased on DolceVita.com, you may contact Dolce Vita for return processing.

Remember, shipping charges are not refundable, and a $4.95 per order return fee covers restocking and postage back to the warehouse. Also, ensure that returns are shipped back within 7 days since the return label was issued to avoid any delay in refund processing.

FAQs

Conclusion

In conclusion, Dolce Vita’s return policy is designed for convenience and customer satisfaction. Customers can return unworn merchandise within 30 days of delivery, except for clearance items which are final sale and not eligible for return or exchange.

T Returns are refunded to the original payment method, but please note that shipping charges are not refundable and there is a small return fee for restocking and postage back to the warehouse. It’s also important to start the return process via their Returns Center to ensure a smooth transaction.