Urban Outfitters Return Policy 2024: Returns & Exchanges Made Simple

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When navigating the complexities of returning items to Urban Outfitters, customers often seek clarity on the return process.

Urban Outfitters provides a straightforward and customer-friendly return policy. For both online and in-store purchases, customers have a 30-day window from the order delivery date to return unused or defective merchandise. If returned within this period, a refund is issued to the original form of payment. However, returns made after the 30-day deadline result in a merchandise credit, delivered via email. Notably, special holiday return policies may extend these timeframes.

In this article, I will detail the nuances of Urban Outfitters’ return policy to help you navigate returns with ease and confidence​​​​​​​​.

What Is Urban Outfitters Return Policy

Urban Outfitters’ return policy is customer-friendly and straightforward, offering a blend of convenience and flexibility. For regular purchases, customers have a 30-day window from the order shipment date to return unused or defective items for a full refund to the original payment method. If a return is made after this 30-day period, a merchandise credit is provided via email instead​​​​.

Special provisions are made for holiday shopping; purchases made between November 1st and December 24th, are eligible for return or exchange until February 29th. This extended return window allows holiday shoppers extra time to make returns or exchanges, with eligible items accompanied by an original receipt being refunded to the original payment method if returned before the end of February 2024​​.

Moreover, the Urban Outfitters exchange policy is equally accommodating. Whether the purchase was made in-store or online, customers can easily exchange items within the same 30-day period. This policy underscores Urban Outfitters’ commitment to ensuring customer satisfaction and ease of shopping experience, whether you’re browsing in-store or online​​.

Urban Outfitters Return Without Receipt

Urban Outfitters’ return policy strictly requires a receipt for most returns. However, for items returned without a receipt, customers can opt for an exchange or store credit, provided the item is in its original, undamaged condition. This applies to both online and in-store purchases.

It’s important to remember that Urban Outfitters does not take responsibility for lost or stolen returns in transit. Customers should note that without a receipt, only in-store exchanges at the current retail price are available, not online exchanges.

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Urban Outfitters Return Policy After 30 Days

Urban Outfitters maintains a clear and customer-friendly return policy, especially for those occasions when you need to return items after 30 days. For purchases returned within 30 days of the order delivery date, Urban Outfitters issues a refund to the original form of payment.

However, for returns made after this 30-day window, the company provides a refund in the form of an emailed e-merchandise credit. This policy applies to both in-store and online purchases, ensuring a flexible and accommodating approach to returns. It’s important to note that this policy applies to unused or defective merchandise, providing assurance for your purchases.

Keep in mind that processing returns may take between one to two weeks, with refund processing taking up to three business days​​​​​​​​​​.

Urban Outfitters Return Policy online

If you need to return or exchange any unused or defective merchandise, you can do so either by mail or at any Urban Outfitters store in the US or Canada. To ensure a full refund to your original form of payment, make sure your return is made within 30 days of the order delivery date.

For returns processed after this 30-day period, you will receive a refund in the form of an emailed e-merchandise credit. This policy makes it convenient for customers to handle returns with ease and flexibility​​​​​​​​.

Urban Outfitters Return Policy Sale Items

Urban Outfitters offers a flexible return policy for sale items, allowing most products to be returned either in-store or by mail. However, specific sale items, like those with additional discounts or ending in $0.95, are final sale.

For mailed returns, a restocking fee applies. Returns within 30 days are refunded to the original payment method, while later returns receive an e-merchandise credit, ensuring a customer-focused yet efficient process.

What Is Urban Outfitters Shipping Policy

Urban Outfitters’ shipping policy offers both convenience and cost-saving options for its customers. Standard shipping, typically arriving within 5-8 business days, costs $6.95 for orders up to $74.99.

However, for orders totaling $75 or more, customers enjoy the benefit of free standard shipping. This is a great way to save money, especially for those making larger purchases. Additionally, Urban Outfitters provides an express shipping option, ensuring delivery in just 2-3 business days for those needing their items more urgently​​​​.

What Is Urban Outfitters Cancellation Policy

To cancel an order, customers need to visit their Order Details page. If cancellation is possible, a “Cancel Items” button will be visible. However, if this button is not present, it indicates that the order cannot be canceled before shipment. Successful cancellations are confirmed via a confirmation email. This policy ensures clarity and ease for customers looking to modify their orders​​.

How to Return an Item to Urban Outfitters

Here’s a step-by-step guide on how to return an item to Urban Outfitters

Online Returns to Urban Outfitters:

  • Check Eligibility: Ensure your item is eligible for return within 30 days of the order delivery date​​​​​​.
  • Initiate the Return:
    • Go to Urban Outfitters’ website and enter your order details in the ‘Order History’ section.
    • Select the order you wish to return and click ‘Return Items’​​.
  • Prepare the Item:
    • The item must be unused and in its original condition​​.
  • Print Return Label:
    • Download, print, or use a QR code to get your free pre-paid return label​​.
  • Ship the Item:
    • Securely package the item and affix the return label to the package.
    • Drop off the package at a designated shipping location.
  • Refund Processing:
    • Refunds will be issued to the original form of payment for returns made within 30 days. If made after 30 days, a refund may be provided as an emailed e-merchandise credit​​​​.

In-Store Returns to Urban Outfitters:

  • Check Eligibility:
    • Items can be returned within 30 days of purchase​​​​​​.
  • Prepare the Item:
    • Ensure the item is unused and in good condition, with original receipt​​​​.
  • Visit a Store:
    • Locate your nearest Urban Outfitters store.
    • Bring the item and the original receipt to the store for return​​​​.
  • Process the Return:
    • Present the item at the customer service desk.
    • Most returns will be credited back to your original form of payment within 1-3 business days​​.

Urban Outfitters Customer Care Details:

  • Phone Number: +1 800 282 2200
  • Email and Website: Available on their official site at www.urbanoutfitters.com​.


Are there exceptions to the return policy for holiday purchases?

Yes, items bought between November 1 and December 24 can be returned until February 29. Original sales receipt is needed for a refund; otherwise, you’ll receive merchandise credit​​.

What items are ineligible for return?

You cannot return items marked as final sale, items bought with a sale-on-sale discount, or made-to-order furniture​​.

Are there any fees associated with returns?

Urban Outfitters charges a $5 restocking fee. If your order was shipped to a continental U.S. address, there’s no additional charge for return shipping. For orders outside the continental U.S., you must arrange and pay for return shipping​​.

Can items be exchanged?

Yes, you can exchange items in-store or online within the 30-day return window​​.


In conclusion, Urban Outfitters maintains a customer-friendly return policy that accommodates the diverse needs of its shoppers. The policy allows for the return or exchange of unused or defective merchandise within 30 days of the purchase date or order delivery date, offering refunds to the original form of payment.

However, for returns made after this 30-day period, Urban Outfitters issues a merchandise credit via email, ensuring that customers still receive value even if they miss the initial return window. This approach reflects Urban Outfitters’ commitment to flexibility and customer satisfaction, while balancing operational feasibility​​​​​​​​.

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