RW&CO Return Policy 2024: Everything You Need to Know

rw&co return policy

Understanding RW and CO’s return policy can be essential for a hassle-free shopping experience, especially if you’re considering returning a recent purchase.

The policy allows for returns within 30 days under specific conditions. Items must be unworn, unwashed, unaltered, and have the original price tickets attached. While some items like face masks and jewelry cannot be returned, the company offers an extended return period during holidays.

For online purchases, returns by mail are accepted if the items were shipped within Canada. This professional approach ensures a clear and convenient process for all customers.

What Is RW&CO Return Policy

RW&CO’s return policy is designed to ensure customer satisfaction and ease of process. You have up to 30 days from your purchase to return items. The items must be in their original condition: unworn, unwashed, unaltered, and with the price tag intact.

Returns can be processed either by visiting any RW&CO store or by mailing the items back to the company, with the added convenience that returns are always free in Canada. However, it’s important to note that shipping charges are non-refundable.

For mail-in returns, once they are received at RW&CO.’s Distribution Center, they take about 3 to 10 business days to process. Exchanges, on the other hand, can only be done in-store. This policy aims to provide a straightforward and customer-friendly return experience​​​​​​​​.

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RW&CO Return Policy Without Receipt

RW&CO’s return policy for merchandise purchased without a receipt or an online invoice is clear and customer-focused. If you’ve made a purchase using cash, credit, or debit card but don’t have the receipt, you can still return the item.

However, the return will be in the form of either an exchange or a gift card, not a cash refund. The amount credited for the return will be based on the lowest price of the merchandise within the last two weeks from the date of the return claim.

If the item is no longer in season, and pricing information isn’t available, the gift card or exchange will be offered at the last selling price. Importantly, RW&CO reserves the right to request valid identification when accepting merchandise for a return​​​​.

rw&co return policy

RW&CO Return Policy After 30 Days

RW&CO’s return policy becomes more flexible during the holiday season. Normally, the return period is 30 days, but for items purchased online or in-store from October 13, the return deadline extends to January 8. This extension acknowledges that many purchases during this time are intended as gifts.

To be eligible for return or exchange, items must be unworn, unwashed, unaltered, and must still have the original tag attached. Additionally, a receipt or gift receipt is necessary to facilitate the return or exchange.

RW&CO. also offers a one-time price adjustment within 10 days for items bought at regular price, provided the original sales receipt is presented​​.

RW&CO Return Policy In-Store

If you have made a purchase either in-store or online (and picked it up in-store or curbside), you have the flexibility to process the return directly at a RW&CO store. This policy applies to most items, provided they are returned unworn, unwashed, unaltered, and with all original tags still attached, within 30 days of purchase.

It’s important to note that certain items are excluded from this return policy. These exclusions, often based on hygienic reasons, include face masks, gift cards and gift receipts, jewelry, panties, shapewear, opened socks and hosiery, and any items marked as “Final Sale”. This means that you won’t be able to return or exchange these specific products.

For those who prefer to return items by mail, RW&CO provides a mail-in option. However, it’s crucial to keep in mind that mail-in returns can take a bit longer to process, typically between 3 to 10 business days after the items are received at the distribution center. Unlike in-store returns, which can offer faster refunds, mail-in returns require a bit more patience.

Moreover, RW&CO’s policy does not refund the original shipping fees, and if you return an item by post, the cost of shipping will not be reimbursed. This highlights the advantage of in-store returns for faster and more economical processing.

RW&CO Return Policy Online

For online purchases, you have the flexibility to return items either by mailing them back or by visiting any RW&CO store, with returns always being free of charge.

When opting for mail-in returns, ensure your item is eligible: it should be purchased online and shipped, returned within 30 days, and must be unworn, unwashed, unaltered, with price tickets still attached. However, certain items like face masks, gift cards, jewelry, panties, shapewear, opened socks and hosiery, and “Final Sale” items are not eligible for return or exchange.

To initiate a mail-in return, simply enter the Return Portal on their website to generate your return label. Note that mail-in returns, once received at the Distribution Center, can take 3 to 10 business days to process, so in-store returns might offer faster refunds​​​​​​​​.

What Is RW&CO Exchange Policy

If you change your mind about a purchase, you can return unworn, unwashed, and unaltered items within 30 days, with the original receipt or email confirmation.

This return policy is extended during the holiday period for gifts purchased from October 13, allowing returns until January 8. However, certain items like opened socks, underwear, shapewear, jewelry, face masks, gift cards, and final sale items are not eligible for return or exchange.

For online purchases, returns by mail are free within Canada, and the refund will be credited to the original payment method, including credit cards and PayPal. It’s important to note that in-store purchases must be returned in-store and shipping fees are non-refundable unless there was an error or damage in transit​​​​.

RW&CO Customer Care Details

The customer care details for RW&CO are as follows:

RW&CO Customer Service Hours:

  • Monday to Friday: 9 am – 6 pm ET
  • Saturday: 9 am – 5 pm ET
  • Sunday: Closed


Can I Return Online Purchases by Mail?

Yes, online purchases received by mail are eligible for mail returns. Orders picked up in-store must be returned in-store. Mail returns within Canada are free​​.

How are Mail-in Returns Credited?

Returns made with a credit card will be credited to the card used in the original transaction. Allow 1-2 billing cycles for the return to appear on your statement​​.

Will Shipping Fees Be Refunded When I Return a Purchase?

Shipping fees are non-refundable unless the item was shipped in error or was damaged in transit​​.


In conclusion, RW&CO’s return policy is designed to be customer-centric and hassle-free. It allows returns within 30 days, ensuring items are in their original condition.

Customers have the convenience of returning products either in-store for quicker refunds or via mail with free return shipping in Canada. While this policy facilitates easy returns, it’s important to note that original shipping charges are not refundable.

Overall, RW&CO demonstrates a commitment to customer satisfaction through its flexible and accommodating return policy.

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