Kohl’s Return Policy 2024: Guide for Easy Returns and Exchanges

kohl’s return policy

If you’ve ever experienced the disappointment of opening a package from Kohl’s to find that the item isn’t what you expected, you’ll appreciate their well-crafted return policy.

Kohl’s, a leading retail destination, offers a return policy that is more than just rules; it’s a promise of convenience, flexibility, and seamless solutions, making your shopping experience enjoyable and stress-free. Most items can be returned up to 180 days after the original purchase date, with in-store returns being the quickest way to receive a refund and eliminate shipping costs.

In this article, I’ll provide an expert overview of Kohl’s return policy. We’ll explore the nuances of return eligibility, item conditions, shipping cost refunds, and the methods of returning items, whether in-store or by mail.

What Is Kohl’s Return Policy

Kohl’s return policy is designed for customer convenience and flexibility. Customers can return most merchandise within 180 days of the original purchase date, with or without a receipt.

If you have the original receipt, Kohl’s offers the option of a replacement or a refund, depending on the item’s condition and eligibility. However, certain items have specific return conditions: premium electronics and watches must be returned within 30 days of purchase with the original packaging and a valid receipt, while beauty purchases, including those from Sephora at Kohl’s, must be new or gently used and returned within 60 days with a valid receipt.

This policy reflects Kohl’s commitment to a hassle-free return experience, allowing you to exchange items or receive a refund with ease. Additionally, returning items to your local store can help avoid any potential shipping costs if you were to return items via mail​​​​​​​​​​.

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Kohl’s Return Policy Without Receipt

Kohl’s return policy without a receipt is notably accommodating, offering a hassle-free experience for customers. Most items can be returned without a receipt, with the exceptions being electronics and watches, which necessitate a receipt.

For customers unable to provide proof of purchase, Kohl’s can access their order history through their database or process the return by issuing store credit. This policy applies for returns made up to 180 days after the original purchase date.

Kohl’s Return Policy After 180 Days

Kohl’s return policy after 180 days is subject to store discretion, managed on a case-by-case basis. While the standard policy allows returns within 180 days, for returns beyond this period, it often depend on the store manager’s decision. Many managers may offer store credit for the item’s lowest price in the past 90 days.

Additionally, Kohl’s shows flexibility for items that have been worn or washed, with returns accepted in such cases without questioning. It’s advisable to check with the specific store for clarification on their policy for returns after 180 days​​​​.

Kohl’s Return Policy Without Tags

Items without tags can be returned within 180 days, offering various options like refunds, exchanges, or store credit. This policy applies to both in-store and online purchases. Returns can be initiated in person or by mail.

However, without a receipt, store credit is provided based on the lowest discounted price within the last 13 weeks. Kohl’s prioritizes customer convenience, ensuring a hassle-free return process even for items without tags”​​​​.

Kohl’s Return Policy Shoes

Kohl’s accommodating shoe return policy permits customers to return footwear, including slightly worn shoes, within 180 days of purchase. Whether you have a receipt or require a receipt look-up, Kohl’s ensures a straightforward process.

Remember to bring the shoebox and receipt for a full refund, store credit, or exchange. In cases without a receipt, a refund as store credit based on the lowest recent sales price is provided.

Kohl’s Return Policy Clearance Items

You can return clearance items within 180 days of purchase, offering a flexible timeframe for returns. Notably, a receipt is not required for these returns, making it convenient for customers who may have misplaced their proof of purchase.

In the absence of a receipt or if the item was not purchased with a credit or debit card, Kohl’s provides a refund on store credit. This refund is based on the item’s lowest sale price in the last 13 weeks.

Additionally, there is no cap on the amount of store credit a customer can receive under this policy. This approach ensures a hassle-free return experience, even for clearance items, aligning with Kohl’s commitment to customer satisfaction​​​​​​.

Kohl’s Return Policy Tags Removed

Kohl’s is accommodating even for items where tags have been removed. The policy remains consistent with their standard approach, allowing returns via mail or in person.

For in-store returns, customers are advised to have a valid ID. Options include a refund, exchange, or store credit. The refund method depends on the original payment method and receipt availability. Without a receipt, store credit is provided at the lowest discounted price in the past 13 weeks.

Online purchases can also be returned by mail, with the process involving the packing slip and return form. The policy extends to worn or washed clothes and gifts without tags, following similar procedures. The standard 180-day return period applies, with the exception of premium electronics, which have a 30-day return window​​​​​​​​​​.

What Is Kohl’s Holiday Return Policy

Kohl’s allows customers to return most merchandise, purchased either in-store or online at Kohls.com, within 180 days of the original purchase date, with or without a receipt. During the holiday season, Kohl’s offers extended return periods for specific items.

For example, premium electronics bought between November 1 and December 25 can be returned through January 31. This is an extension over the usual 30-day return period for electronics. Similarly, Sephora items bought from November 1 to December 2 can be returned through January 31, even if they are in new or gently used condition, with a valid receipt or account lookup.

In addition, Kohl’s is piloting self-returns in select stores, allowing customers to initiate returns via their phone, and providing a hassle-free way to return Amazon purchases in-store​​​​​​​​.

What Is Kohl’s Exchange Policy

Kohl’s exchange policy is designed to be customer-friendly, offering a seamless process for exchanging various items. you have up to 180 days from the purchase date to exchange products like clothes, jewelry, and makeup. A receipt is helpful but not mandatory; if it’s missing, Kohl’s staff can look up the purchase history.

An even exchange is available for those with a receipt, allowing a trade for any item of equal value. Without a receipt, the exchange is facilitated through a refund on merchandise credit.

Items without original tags can still be exchanged, provided Kohl’s can verify the purchase. For online purchases, exchanges are processed in-store, and if an in-store visit isn’t possible, customers can receive a refund to reorder online.

How to Return an Item to Kohl’s

Here’s a guide on how to return an item to Kohl’s, both online and in-store, with easy-to-understand steps:

Returning an Item to Kohl’s Online

  1. Access Your Order: Visit Kohl’s website and log into your account. Go to ‘My Account’ and then ‘Order History’.
  2. Select Items for Return: Identify the items you wish to return and select them from your order history.
  3. Complete Return Form: Fill in the necessary details on the return form that accompanies your online purchase.
  4. Prepare the Package: Pack the items securely in a carton, including the filled return form. Ensure items are unused and in their original condition.
  5. Shipping Details: Address your package to Kohl’s Return Center at 3500 Salzman Road, Middletown, Ohio, 45044-9401.
  6. Cover Shipping Costs: You will be responsible for the shipping fees.
  7. Refund Processing: After Kohl’s receives the returned items, expect your refund to be processed within 30 days, and credited to the original payment method​​.

Returning an Item to Kohl’s In-Store

  1. Gather Your Items and Invoice: Take the merchandise you wish to return along with the shipping invoice. This ensures a smooth return process.
  2. Visit Your Local Kohl’s Store: Go to the nearest Kohl’s store. You can return most merchandise up to 180 days from the purchase date.
  3. Present Items for Return: Show the items and the invoice at the customer service desk or designated return area in the store.
  4. Refund or Exchange: Once the return is processed, you can choose to get a refund or exchange the item, subject to availability. Note that Kohl’s does not offer exchanges by mail; this needs to be done in-store​​​​.

Kohl’s Customer Care details

Kohl’s customer service details are as follows:

  • Phone Number: 855-564-5705
  • Website: https://www.kohls.com/
  • Chat Support: Kohl’s provides a chat feature on their website for real-time assistance. This can be accessed through the “Ask Us” button on customer service page.

Kohl’s Customer Service Hours

  • Kohl’s customer service is available 24 hours a day, 7 days a week for most locations. This applies to both their phone support and chat feature, offering round-the-clock assistance for any questions or concerns related to your purchases, returns, and exchanges​​​​.


What’s the Policy for Damaged Items from Kohl’s?

Kohl’s will replace damaged or defective items, send replacement parts or accessories, or issue a refund. They also cover the cost of return shipping for such items​​.

Do I Need My Receipt to Make a Return?

No, a receipt is not always necessary. Kohl’s can look up your purchase via your credit card or Kohl’s account. For cash payments without a receipt, they will check the item SKU number and price, but you might only get the current price if the item is on clearance​​.

Can Items Be Worn or Washed?

Yes, Kohl’s allows the return of items even if they have been worn or washed. No questions are asked in such cases​​.

What About Returning Items Bought With Kohl’s Cash?

If you return an item bought with Kohl’s Cash, you will get the Kohl’s Cash back in full, redeemable within 30 days. However, if you are returning a purchase that earned you Kohl’s Cash, the value of your coupon will decrease​​.

Does Kohl’s Have a Special Holiday Return Policy?

Kohl’s has a special holiday return policy for premium electronics, allowing returns until January 31st for items purchased between November 1st and December 25th, with the original packaging and receipt​​.


In summary, Kohl’s return policy is customer-friendly and accommodating, designed to offer a hassle-free shopping experience. The policy generally allows customers to return most items within a generous 180-day period from the purchase date.

This policy applies regardless of whether the item was purchased in-store or online at Kohls.com, and it extends to most merchandise, including clearance items. A notable exception is premium electronics and watches, which must be returned within 30 days with the original packaging and a receipt.

For customers without a receipt, Kohl’s can either locate the purchase in their system or issue a store credit. Returning items to a local store is recommended to avoid potential shipping costs. Additionally, items returned with a gift receipt are eligible for a Kohl’s Merchandise Credit or an even exchange​

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