Lulus Return Policy 2024: About Returns, Exchanges, and Refunds

Wondering about Lulus return policy?

Lulus offers a straightforward and customer-friendly return policy. Items can be returned within 30 days of delivery, with free return shipping if the return is postmarked within the first 10 days. After this period, a $7 return shipping fee applies. It’s important to note that items must be in new condition, unworn, unwashed, and with all original tags attached to be eligible for a return.

In this article, we have detailed insights into Lulus return process, ensuring you can shop with confidence and understand your options should you need to make a return​​​​.

What Is Lulus Return Policy

Lulus offers a straightforward return policy that emphasizes customer convenience while ensuring the integrity of returned merchandise. Customers have a 30-day window from the delivery date to return items, with the condition that items must be unworn, unwashed, and retain all original tags and packaging.

To encourage prompt returns, Lulus provides free return shipping if the item is postmarked within the first 10 days following delivery. Beyond this period, a nominal fee applies. This policy balances flexibility for customers with the need to maintain product quality, reflecting Lulus’ commitment to customer satisfaction and product excellence​​​​.

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Lulus Return Policy After 30 Days

Lulus return policy is designed to be customer-friendly, allowing returns within 30 days of delivery. For returns initiated within the first 10 days, shipping is free. After this period, a $7 fee applies, deducted from your refund. Items must be in new condition, unworn, with original tags and packaging.

Exchanges are available, with a simple process for size or color changes. Final Sale items and gift cards, however, are not returnable. To ensure a smooth return, keep your receipt, ensure items are in proper condition, and initiate returns through Lulus’ website.

Returns are processed within 5-7 business days, with refunds issued to the original payment method. Lulus also permits combining returns from multiple orders to save on shipping, provided you include each order number in the package​​​​​​​​.

Lulus Return Policy Without Receipt

If you find yourself needing to return an item but lack the original receipt, there’s no need for concern. Since Lulus operates exclusively online, you can retrieve your order details directly from your account or your email confirmation, ensuring a seamless return process.

Customers have a 30-day window from the delivery date to return items, with the first 10 days allowing for free return shipping. It’s important to note that items must be in new condition, unworn, unwashed, with all original tags attached, and in their original packaging to qualify for a return. For returns initiated after the first 10 days, a shipping fee of $4.99 will apply.

Lulus emphasizes customer satisfaction, allowing even the combination of returns from different orders to save on shipping fees. However, final sale items, beauty products that have been opened or used, and gift cards are not eligible for return​​​​.

Lulus Dresses Return Policy

Lulus offers a customer-friendly return policy that ensures satisfaction with your dress purchases. Items must be returned within 30 days of delivery in new condition—unworn, unwashed, with all original tags attached, and, where applicable, the hygienic liner intact. Returns that meet these conditions are accepted, ensuring a straightforward process for shoppers.

If items are returned within 10 days, Lulus provides a free return label; however, for returns made between 10 to 30 days, a $7 fee is deducted from your refund. This policy facilitates a hassle-free shopping experience, allowing customers to shop with confidence knowing they can return items if necessary.

Lulus Final Sale Return Policy

Items labeled as final sale cannot be returned for a refund, online credit, or exchange, regardless of their price. However, there is a notable exception for final sale items priced over $25; these may be exchanged for a different size if available.

Should the required size be unavailable, an exchange is not possible, reinforcing the policy’s firm stance on final sale conditions. This approach ensures customers are aware of the limitations associated with final sale purchases while offering a degree of flexibility for size exchanges​​.

Lulus Return Policy Holiday

Lulus offers a customer-friendly return policy, especially tailored for the holiday season to accommodate gift-giving and receiving. For purchases made between October 15 and December 15, Lulus extends its return window, allowing returns through January 15 of the following year. This extension aims to provide customers with the flexibility needed for holiday shopping, ensuring that if gifts don’t meet expectations, they can be returned for store credit. 

What Is Lulus Exchange Policy

Lulus’ exchange policy is designed with customer satisfaction in mind, though it is subject to specific conditions. Exchanges must be initiated within 30 days from the delivery date, and are limited to the same item in a different size for items shipped within the U.S.

Lulus facilitates the exchange process by providing a return shipping label for the item being sent back, and promptly sends the new size at no additional cost.

However, customers should note that final sale items are not eligible for exchanges or returns. This policy ensures a straightforward and efficient exchange process, supporting customers in getting the perfect fit for their purchases​​​​.

How to Return an Item to Lulus

Returning an item to Lulus is a straightforward process, designed to ensure customer satisfaction. Here’s a step-by-step guide based on the information from Rather-Be-Shopping and ReturnHow:

Step-by-Step Guide to Returning an Item to Lulus

• Initiate the Return: Begin by logging in to Lulus with your email and order number. This step is crucial to access your order history and initiate the return process.
• Select Items for Return/Exchange: After logging in, choose the items you wish to return or exchange. It’s important to verify that the items meet the return criteria (unworn, with original tags, and within the return period).
• Prepare the Return Package: Securely package the items in their original packaging with all tags attached. If you’re combining items from different orders, include each order number inside the package.
• Attach Shipping Label: Print and attach the provided return shipping label to your package. Ensure that any old shipping labels are removed or covered to avoid confusion during shipping.
• Ship the Package: Drop off your package at a nearby post office. For items returned within the first 10 days after delivery, shipping is free. After this period, a $7 fee will be deducted from your refund for the shipping cost.

FAQs

Lulus Customer Care details

Here are the Meijer Customer Care details for returns:

• Phone: 1 (866) 918-5858 (toll-free)
• Text: 1 (530) 203-6882 (Monday-Friday, 5 AM – 5 PM PT)
• Chat: https://www.lulus.com/customerservice (Monday-Friday, 5 AM – 5 PM PT)
• Website: https://www.lulus.com/