Long & McQuade Return Policy 2024: Your Guide to Hassle-Free Returns
When considering a purchase from Long & McQuade, it’s crucial to understand their return policy to ensure peace of mind. Do you have concerns about what happens if your product isn’t quite what you expected, or if you encounter issues after the purchase?
Long & McQuade offers a comprehensive and customer-friendly return policy, allowing returns and exchanges within 30 days of purchase, subject to certain conditions.
In this article, I will provide a detailed guide to the return process, including exceptions and specific scenarios, ensuring you make informed decisions and understand your rights as a consumer.
What Is Long & McQuade Return Policy
Long & McQuade offers a customer-friendly return policy, ensuring a hassle-free experience. You can exchange or return products for a full refund within 30 days of the purchase or shipping date, provided they are in their original condition, including all accessories and packaging.
However, financed items and special orders might incur a restocking charge. Be aware that if your purchase included a free shipping allowance, this amount would be deducted from your refund, and shipping insurance is non-refundable.
Long & McQuade Return Policy After 30 Days
Long & McQuade offers a flexible return policy for items returned after 30 days from the purchase or shipping date. While they allow exchanges or returns beyond this period, it’s important to note that such returns will incur a restocking charge.
This policy ensures fairness and efficiency in managing late returns. As a professional courtesy, they accommodate these returns while balancing their operational needs. Customers should be aware of this restocking fee when considering a return after the standard 30-day window.
Long & McQuade Online Return Policy
If you’re not satisfied with your online purchase, you can return it to any of their retail stores across Canada or ship it back to their distribution center. Just make sure the product is in its original packaging and condition, includes all accessories and manuals, and is securely packaged for shipping.
Don’t forget to complete and include the return form. This hassle-free approach ensures a smooth return process for all online customers.
Long & McQuade Rental Return Policy
Long & McQuade offers flexible rental options, catering to various needs, whether it’s for a short period or longer terms. Their rental service is ideal for occasions such as parties, weddings, sporting events, or weekend gigs.
It’s also a great way to try out an instrument before committing to a purchase. Additionally, they provide special rental and rent-to-own programs specifically designed for schools, making it a convenient option for educational institutions.
However, specific details regarding the return policy for rentals were not explicitly available, and it’s recommended to contact Long & McQuade directly for precise information on rental returns.
Long & McQuade Guitar Return Policy
Within 30 days of the purchase or shipping date, guitars can be exchanged or returned for a full refund, provided they are in their original condition, complete with all accessories and packaging.
For products financed or ordered specially, and for returns made after 30 days, a restocking charge applies. Products with missing accessories or packaging, or those not in original condition, can still be exchanged or returned, considering replacement costs or product devaluation.
Note that free shipping allowances are deducted from refunds, and shipping insurance is non-refundable.
Long & McQuade Performance Warranty Worth It
The Long & McQuade Performance Warranty is a valuable addition to your musical instrument or studio gear purchase. This warranty, offered free for one year on most products, goes beyond typical manufacturer warranties.
It covers not only manufacturer defects but also normal wear and tear, ensuring your product performs as well as it did on the day of purchase throughout the coverage period. Unique features include product replacement if repair is impractical, a “No Lemon Policy,” loaner availability during repairs, power surge protection, and coverage for accessories and commercial use.
Additionally, for a fee, the warranty can be extended beyond one year, offering peace of mind for a longer period. This comprehensive coverage, especially considering the high costs of repairs and parts, makes the Long & McQuade Performance Warranty a worthwhile investment for both amateur and professional musicians.
What Is Long and McQuade Exchange Policy
Long & McQuade offers a customer-friendly exchange policy, ensuring satisfaction with your musical purchases. Within 30 days of the purchase or shipping date, products can be exchanged or returned for a full refund, provided they are in their original condition and complete with all original accessories and packaging.
However, financed products, special orders, and items returned or exchanged after 30 days may incur a restocking charge. Even if a product is no longer in its original condition or missing accessories or packaging, it can still be exchanged or returned, taking into account replacement costs or product devaluation.
How to Return an Item to Long and McQuade
Returning an item to Long & McQuade can be a straightforward process. Here’s a step-by-step guide to help you:
Step 1: Check Eligibility
- Time Frame: Return your product within 30 days of the purchase or shipping date.
- Condition: Ensure the item is in its original condition, including all original accessories and packaging.
- Exceptions: Financed products and special orders may incur a restocking charge.
Step 2: Preparing the Return
- Return Form: Complete and include the return form.
- Packaging: Use the original shipping carton or an alternate box for secure shipment.
- Accessories and Manuals: Include all accessories and manuals/literature that came with the product.
Step 3: Choose Your Return Method
- In-Store: You can return the item at any Long & McQuade retail location in Canada. Have your order number ready.
- By Mail: Ship the item to Long & McQuade’s distribution centre at: Long & McQuade Web Store Returns 580 Granite Court Pickering ON L1W 3Y8
Step 4: Additional Considerations
- Restocking Charge: Products returned after 30 days, as well as products missing accessories or packaging, may incur a restocking charge.
- Shipping Costs: If your purchase included a free shipping allowance, this will be deducted from your refund. Shipping insurance is non-refundable.
Step 5: Follow-up
- After returning the item, keep track of any provided tracking information and stay in contact with Long & McQuade for updates on your return process.
Long & McQuade Customer Care details
Long & McQuade customer service details are as follows:
- Phone Number: 1-855-588-6519 (or 1-855-472-0335 for service in French)
- Email: websales@long-mcquade.com
- Website: https://www.long-mcquade.com/
Long & McQuade Customer Service Hours
- Sunday: 9:00 am – 9:00 pm (EST)
- Monday to Friday: 8:00 am – 10:00 pm (EST)
- Saturday: 8:00 am – 8:00 pm (EST).
FAQs
Is there a restocking fee for returns?
Products exchanged or returned after 30 days, financed products, and special orders are subject to a restocking charge.
Can I return products not in their original condition?
Yes, you can still exchange or return products with missing accessories or packaging, or those not in original condition, but replacement costs and/or product devaluation will be considered.
What items are exceptions to the return policy?
Exceptions include special orders, computer software, products with registered accompanying software, print music, harmonicas, earplugs, in-ear monitors, and reeds.
Conclusion
Long & McQuade offers a customer-friendly return policy that allows products to be exchanged or refunded within 30 days of purchase, provided they are in their original condition with all accessories and packaging.
Returns after 30 days are subject to a restocking charge. Online purchases can be returned in-store or to their distribution center, with adherence to packaging and condition requirements.
It’s important to note that special conditions apply for certain items. For specific queries, like returns without receipts, direct contact with Long & McQuade is recommended for the most accurate information.
