Cider Return Policy: Here’s How It Works In 2024

cider return policy

If you’re looking to return something to Cider, no worries – it’s pretty simple. You’ve got 14 days to start your return after getting your items. Just make sure they’re unworn and still have their tags and original packaging.

If you’re in the US, returns are free, but international friends will need to cover their shipping costs. Once Cider gets your return, it’ll take about 7 days to get your refund. Just a heads-up, original shipping costs aren’t refunded. 

For a detailed understanding of how to make the most of this policy, be sure to read the entire article.

What Is Cider Return Policy

Cider return policy is designed to ensure a smooth and fair experience for customers. If you’re not satisfied with your order, you can return it within 14 business days.

The process is easy: simply use the Cider app or website to initiate a return. Items must be in their original, unworn condition with all tags and packaging intact. This includes a requirement for swimwear hygiene stickers to be completely unaltered.

Although the original shipping cost is typically non-refundable, refunds are processed efficiently, taking about 10 business days to complete. Refunds are issued via the original payment method or as store credit.

Note that final sale items are not eligible for return. Cider’s policy is designed for fairness and efficiency, ensuring customer satisfaction in the digital marketplace.

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How To Return An Item to Cider?

To return an item to Cider, follow these simple steps:

  • Download the App or Visit the Website: Start by downloading the Cider app or visiting the Cider website.
  • Sign In: Use your email address associated with your purchase to sign in.
  • Navigate to Orders: Go to the “Orders” section and select the order you want to return.
  • Confirm Receipt: If you haven’t already, click on the “Confirm Receipt” button to confirm that you’ve received the order.
  • Initiate the Return Process: After confirming receipt, you’ll see a “Refund | Return” button. Click this to start the return process.
  • Complete the Refund Request: Follow the instructions to complete your refund request​​.

Remember, the return window is 14 days from when you receive your items, so make sure to initiate the process within this timeframe​​.

How Strict is the Cider Return Policy?

Cider’s return policy is reasonably strict to ensure fairness. Items must be returned within 14 business days in their original, unworn condition with all tags attached.

This includes maintaining the original packaging and ensuring product tags and purchase bills are included. For swimwear, hygiene stickers must be completely intact. Items showing signs of wear, washing, or alteration aren’t eligible for a refund.

Remember, original shipping costs are typically non-refundable. The policy aims for a balance between customer satisfaction and efficient returns processing​​.

Which Items Are Eligible for Return at Cider?

Items eligible for return at Cider include:

  • Products that are unused, unworn, and in their original condition.
  • Items must have all original packaging and tags attached.
  • Swimwear is returnable, provided hygiene stickers are completely intact.
  • Products must not show any signs of wear, washing, or alterations.
  • Items must meet all return conditions stipulated by Cider, including being in sealed and undamaged condition.
  • The purchase bill should be attached as proof of purchase.
  • Note that final sale items are not eligible for return​​​​.

What Is the Refund Process and Timeline at Cider?

The refund process and timeline at Cider are as follows:

  • Return Window: You have 14 business days from receiving your items to initiate a return.
  • Return Submission: Submit your return request via the Cider app or website.
  • Confirmation Email: After submitting, check your email (including spam folder) for confirmation.
  • Item Dispatch: Send back your items to Cider’s warehouse.
  • Warehouse Processing: The warehouse takes 3-5 days to process returns.
  • Refund Issuance: Refunds are sent to your original payment method or as store credit within 10 business days​​.

What Is Cider Exchange Policy

Cider does not offer direct exchanges. If you wish to exchange an item, you’ll need to return the original item first and then place a new order for the item you want.

Once Cider receives the returned item, you can expect a refund. This approach ensures that you can quickly get the desired item without waiting for the exchange process​​.

How Does Cider Handle Exchanges?

To exchange an item with Cider, follow these simple steps:

  • Download the Cider app or visit the Cider website.
  • Sign in with the email associated with your purchase.
  • Navigate to the “Orders” section.
  • Select the order you wish to exchange.
  • Click on the “Refund | Return” button.
  • Follow the instructions for a return request.
  • After approval, place a new order for your desired item.
  • Cider allows exchanges within 14 business days of receipt, under the same conditions as returns​​.


What are the shipping costs for returns?

Cider offers free returns for every order, and they will create a shipping label for you. However, for the second or subsequent returns on the same order, the shipping cost will be your responsibility. For orders outside the United States, customers must pay the shipping costs as the label provided is not prepaid​​​​​​.

How long will it take to process my return or exchange?

The refund process takes 7-10 days after your returned package has arrived at their warehouse. Refunds will be issued via the original payment method. It’s important to note that Cider does not offer exchanges at the moment. Instead, you can place a new order and initiate a return for the previous item​​.

Can I return an item that I purchased on sale?

Items marked as “Final Sale” cannot be returned or refunded. Additionally, all items become “Final Sale” and cannot be returned or refunded if you only paid for your order with Store Credit​​.


In the U.S., you can enjoy free returns within 14 days of receiving your items, with Cider providing a prepaid shipping label. However, international customers must bear their own return shipping costs.

The refund process is efficient, taking about 7 business days to reflect in the customer’s bank statement. Items must be returned in their original condition, unworn and unwashed, with tags attached. Shipping costs are not refunded.

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