Browns Return Policy 2024: Hassle-Free Return & Exchange Process

browns return policy

Are you uncertain about how to navigate Brown’s return policy? Finding the right information can be daunting, especially when you’re dealing with returns or exchanges.

Fortunately, Browns offers a straightforward and accommodating policy. They accept refunds or exchanges on unworn merchandise within 30 days of purchase. All you need to do is email them with your order number, and they’ll assist you with the process, including providing a prepaid shipping label.

In this article, I will delve deeper into the nuances of Brown’s return policy, ensuring you have all the information needed for a hassle-free return experience.

What Is Browns Return Policy

Browns offers a simple and customer-friendly return policy. Unworn items from online orders can be returned without any charge within 30 days of delivery. For a quick and easy return, customers can visit any Browns or B2 location.

Alternatively, returns can be processed via Canada Post using a pre-paid return label, available on their website. This policy applies to a vast network of over 70 stores.

During the holiday season, gifts purchased from November 1st, can be returned or exchanged until January 22nd, provided the original invoice is presented.

In terms of refunds, once a return is received and inspected, the refund is processed and applied to the original method of payment within 5-10 business days​​​​​​​​​​.

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Browns Return Policy Without Receipt

Browns Canada offers a hassle-free return and exchange policy, even for items returned without a receipt. Customers who are not satisfied with their purchase can return or exchange unworn and undamaged merchandise within a specified time frame, provided it is accompanied by the original packaging and tags.

This policy is part of Browns Canada’s commitment to exceptional customer service and aims to ensure a smooth and convenient shopping experience​​.

Browns Online Return Policy

Browns Shoes offers a customer-friendly online return policy, allowing for hassle-free returns. Customers can return all unworn items from online orders free of charge within 30 days of delivery. For convenience, returns can be processed at any local Browns or B2 location.

Alternatively, customers can opt for returns via Canada Post by printing a pre-paid return label from the Browns Shoes website. Refunds are processed and applied to the original payment method within 5-10 business days upon receipt and inspection of the returned items.

Browns In-Store Return Policy

Browns Shoes offers a straightforward in-store return policy: customers can return any unworn item within 30 days of purchase to any Browns or B2 location. The return must be accompanied by the original invoice and method of payment.

For orders placed in-store, returns must also be made in-store. Additionally, unworn items from online purchases can be returned free of charge within 30 days of delivery​​.

What Is Browns Exchange Policy

Brown’s Shoes offers a customer-friendly exchange policy, ensuring satisfaction with your purchase. For in-store purchases and orders, unworn items can be returned within 30 days with the original invoice and payment method to any Browns or B2 location.

However, orders placed in-store must be returned there​​. Online purchases follow a similar policy, accepting returns or exchanges of unworn merchandise within 30 days.

How to Return an Item to Browns

Returning an Item to Browns: A Comprehensive Guide

Returning In-Store Purchases:

  • Eligibility: Ensure that the item is unworn and returnable within 30 days of purchase.
  • Required Documents: Bring the original invoice and the method of payment used during purchase.
  • Return Process: Visit any Browns or B2 store location to process the return. Remember, items bought in-store must be returned in-store.

Returning Online Purchases:

Eligibility: Similar to in-store returns, items should be unworn and returned within 30 days of delivery.

Return Options: You have two options for returning items purchased online:

  • In-Store: Visit your local Browns or B2 store for a hassle-free return process.
  • Via Canada Post: Follow the steps below to return via mail [42].

Steps for Returning via Canada Post:

  • Packaging: Use the original shipping box or a polybag. Wrap the shoe/boot box in craft paper for protection.
  • Label Removal: Remove or black out any old shipping labels, including the original shipping barcode.
  • Include Documentation: Place a copy of your original bill inside the package.
  • Sealing: Seal the box or polybag. Do not tape the original manufacturer’s shoe box.
  • Attach Return Label: Securely attach the pre-paid return label to the parcel.
  • Drop-off: Take the package to any Canada Post location for shipping .

Browns Customer Care Contact Information:

Browns Customer Service Hours:

  • Monday to Friday: 8:00 AM – 11:00 PM EST
  • Saturday and Sunday: 9:00 AM – 9:00 PM EST​​​​.

Social Media:

You can follow Browns on various social media platforms. Here are their social media handles:

  1. Facebook: Browns on Facebook
  2. Twitter: Browns on Twitter
  3. Instagram: Browns on Instagram
  4. Pinterest: Browns on Pinterest​.


Purchases, whether made in-store or online, can be returned within 30 days provided the items are unworn. In-store purchases must be returned to a physical store. For online orders, returns are free and can be done at any Browns or B2 location, or through Canada Post using a pre-paid label.

The return process involves packing items securely, including the original bill, and ensuring the manufacturer’s shoe box remains untapped. 

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