Mejuri Return Policy 2024: Seamless Returns and Exchanges

mejuri return policy

Do you need clarity on returning your Mejuri purchase? Understanding a brand’s return policy can be crucial, especially when shopping for fine jewelry online.

Discover the conditions for eligible returns, how to manage returns without a receipt, and what to do if the 30-day return window has passed. Also, learn about Mejuri’s exchange policy for those who wish to swap their purchase.

In this article, I will cover all these aspects to ensure you’re fully informed and can shop with confidence.

Mejuri Return Policy Without Receipt

Mejuri’s return policy accommodates situations where a receipt is not available. For in-store and online purchases, returns can be processed with an order confirmation email or order card.

In cases where these are not accessible, especially for gifted items, Mejuri can track down the order using the original purchaser’s full name and email address.

This flexibility ensures a hassle-free return experience, even without a traditional receipt, making it convenient for customers who may have misplaced their purchase proof or received items as gifts​​​​.

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Mejuri Return Policy After 30 Days

Mejuri’s return policy typically restricts returns to within 30 days of delivery or pickup. However, they offer an exception during the holiday season. Purchases made from November 1 to December 31 are eligible for returns until January 31 of the following year.

This extended policy caters to both deliveries and Buy Online, Pickup In-Store orders. For purchases outside this holiday period, the standard 30-day return policy applies.

Items must be in original condition and complete sets can’t be partially returned. It’s important to note that this policy ensures flexibility for holiday shopping while maintaining a fair approach for regular purchases​​.

What Is Mejuri Exchange Policy

Mejuri’s exchange policy is designed to be customer-friendly, ensuring a seamless shopping experience. Customers have the option to exchange their purchases within 30 days at any of Mejuri’s retail locations.

To be eligible for an exchange, items must meet the return policy criteria, which include being in their original condition without signs of wear or damage. While online purchases can be exchanged in-store, Mejuri currently does not offer the option to exchange items online.

What Is Mejuri Warranty Policy

Mejuri’s warranty policy provides comprehensive protection for its handcrafted, responsibly sourced jewelry. The policy offers a 2-year coverage from the purchase date, addressing any material or workmanship damages.

This commitment reflects Mejuri’s confidence in the quality and durability of its products. However, the warranty does not cover losses, normal wear and tear damages, improper use or storage, and alterations made by third parties outside Mejuri. Products purchased through external vendors are excluded from this warranty.

Additionally, Mejuri advises against having their products altered by outside jewelers, as this voids the warranty. In some cases, returned defective pieces may be required for inspection and quality audits, and promotional items might be excluded from the warranty coverage​​.

What Is the Mejuri Refund Policy

Mejuri’s refund policy is designed with customer satisfaction in mind, offering a streamlined and considerate approach. Customers in the US, Canada, UK, Australia, and Germany enjoy free 30-day returns, beginning from the date of shipment delivery or pickup.

It’s important to note that original shipping fees are non-refundable. For returns shipped from the EU, a $20 fee is charged, and for other international returns, the fee is $30, which are both deducted from the refund.

Online returns are processed within 7 business days upon receipt in the warehouse, while in-store returns are processed the same day, though it may take 5-10 business days for the refund to reflect in your account​​. 

What Is the Mejuri Holiday Return Policy

Mejuri’s holiday return policy offers an extended grace period, catering to the festive season’s shopping needs. Purchases made between November 1st and December 31st, are eligible for returns until January 31st.

This extended return window applies to both orders and in-store pickups, accommodating various shopping preferences. This policy ensures that holiday gifts and purchases can be returned or exchanged with ease, providing customers with additional flexibility during the bustling holiday season​​.

How to Return an Item to Mejuri

Here’s a step by step guide on how to return items to Mejuri both online and in-store:

Online Returns to Mejuri

For Account Holders:

  • Log In: Access your Mejuri account and go to “My Orders”.
  • Initiate Return: Locate the order you wish to return, then click on “Return Items”.
  • Complete Process: Follow the provided instructions to download the return shipping label and arrange for the item drop off or schedule a pickup.

For Non-Account Holders:

  • Initiate Return: If you prefer not to create an account, based on your location, select the appropriate link to initiate the return for Canada, the US, or other countries​​.

In-Store Returns to Mejuri

Regular Purchases:

  • Prepare Documentation: Have your order number ready, which can be found in your confirmation email.
  • Visit a Store: Bring the item to a Mejuri store. Check beforehand if your nearby store is accepting returns.
  • Process the Return: The store team will assist you with the return process​​.

Returning a Gifted Piece:

  • Documentation: Bring the gifted item along with the order number.
  • Visit a Store: Go to your nearest Mejuri store.
  • Store Credit: For gift returns within the 30-day period, Mejuri offers store credit​​.


What are the conditions for returning an item?

Items must be in their original, undamaged condition, with all original packaging. Sets cannot be partially returned; the complete set must be returned for a refund or exchange​​.

Are there any items that cannot be returned?

Non-returnable items include engraved or monogrammed products, earrings used during piercing appointments, gift cards, and jewelry care kits​​.

How do I return a gift from Mejuri?

For gifted items, store credit is offered if returned within 30 days. Email Mejuri with the order number, return address, and your Mejuri account email to request a return label. If you don’t have the order number, provide the original purchaser’s full name and email​​.

What are the return shipping fees?

Returns are free in Australia, Canada, the UK, Germany, and the US. In Europe, a $20 fee applies, while for other international countries, it’s $30. Note that original shipping fees are non-refundable, and you’re responsible for duties and taxes on international orders​​.


Mejuri’s return and refund policy is designed to instill confidence in customers, offering a 30-day money-back guarantee on all items. This policy enables customers to exchange or receive full refunds if not satisfied with their purchases.

Returns are free within Canada and the US, and the brand provides complimentary sizing services. Mejuri’s commitment to customer satisfaction is evident as they accept returns of unused and undamaged regular-priced items purchased directly from their website or authorized retailers.

There are no restocking fees for returns, and the process for refunds is straightforward, facilitated through their customer service team. This approach underscores Mejuri’s dedication to quality and customer satisfaction, making it a trustworthy choice for jewelry purchases​​.

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