Nelly Return Policy 2024: Stress-Free Returns and Exchanges

If you’ve made a purchase from Nelly.com and are considering a return, it’s important to understand their policy to ensure a smooth process.

Nelly offers a 14-day return window from the date of receipt, within which you need to register your return with them. This allows you to exercise your right of withdrawal effectively. When returning items, be aware that Nelly charges a return fee of €9.95 per shipment. However, not all products are eligible for return. Items with broken seals that cannot be returned for health or hygiene reasons, such as underwear, cosmetic products, swimwear, hair dryers, razors, and electric toothbrushes, are exempt from the right of return. To initiate a return, you must log in to ‘My Pages’ on Nelly.com and select “Make a return”. If you are not a Nelly member, you can still register your return through their website.

In this article, I will delve deeper into Nelly’s return process, including key aspects such as timeframes, costs, and specific conditions for different types of products, to ensure that you have all the necessary information for a hassle-free return experience.

What Is Nelly Return Policy

Nelly’s return policy is designed to be customer-friendly and straightforward. Customers have a 14-day window from the date of receiving their items to decide if they wish to return them. It’s important that returns are registered online via “My Pages” on Nelly’s website, ensuring a smooth and efficient return process and refund. The items must be returned in good condition and well-packaged.

Customers are responsible for the return shipping costs and are advised to keep proof of postage and tracking information for their records. Certain products, such as those with broken seals that cannot be returned for health or hygiene reasons (e.g., underwear, cosmetic products, swimwear), are exempt from the return policy. For more detailed information, customers can refer to Nelly’s general terms and conditions​​​​.

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Nelly Return Policy for Clothes

Nelly’s return policy for clothes is customer-centric and straightforward, offering a 14-day right of return. Within 14 days of receiving your item, you must register your return with Nelly.com. This policy applies to most products, except for items with broken seals that cannot be returned for health or hygiene reasons, such as underwear, cosmetic products, swimwear, hair dryers, razors, and electric toothbrushes.

To initiate a return, log in to your account on Nelly’s website, go to “My Pages,” and select “Make a return.” Follow the instructions to register your return. If you’re not a Nelly member, you can still register your return on their website. It’s important to use sturdy packaging for the return, and the original packaging is preferred if available.

A fee of €9.95 is charged for return shipping, and you’re responsible for sending the package back in good condition. The return label, included in the original package, should be used for the return shipment. If you need a new return label or have issues with your return, Nelly’s customer service is available to assist.

What Is Nelly Exchange Policy

Nelly.com offers a straightforward and customer-friendly exchange policy. If you’re not satisfied with your purchase, you have a 14-day right of return. This means that within 14 days of receiving your item, you must register your return with Nelly.com. Note that there is a return fee of €9.95 per shipment.

However, some products are exempt from return due to health or hygiene reasons, such as underwear, cosmetic products, swimwear, hair dryers, razors, and electric toothbrushes. To register a return, log in to ‘My Pages’ on the Nelly website and select “Make a return.” If you’re not a member, you can still register your return through their website. For any questions or more detailed information, their help center and general terms and conditions provide additional guidance. This policy demonstrates Nelly.com’s commitment to customer satisfaction while also ensuring the quality and hygiene of their products.

Does Nelly Offer Free Return Shipping?

Nelly.com does not generally offer free return shipping. However, they provide an option for free return shipping if you place a new order on the same day as you register your return online. If you don’t place a new order concurrently with your return, a return fee of €9.95 is charged to cover the shipping costs back to their warehouse.

This fee is automatically deducted from your refund when the return is processed. Nelly.com maintains a 14-day return policy, meaning you have 14 days from receiving your item to register your return with them. It’s important to note that certain products, such as those with broken seals for health or hygiene reasons (like underwear, swimwear, and certain beauty products), are exempt from the right of return​​​​​​.

How to Return an Item to Nelly

To return an item to Nelly, follow these professional and straightforward steps:

• Time Frame: You have 14 days from the date you received the package to decide if you want to return it.
• Condition of Products: Ensure the products are in good condition and well-packaged for the return.
• Register Your Return Online:
  • Log in to your account on Nelly.com.
  • Navigate to “My Pages” and click on “Make a return”.
  • Follow the instructions to register your return.
  • If you don’t have an account or can’t find your order, you can register your return using your email address and order number at a specific link provided by Nelly.
  • For any issues, contact Nelly’s customer service.
• Packing the Items:
  • Use the original packaging if available; otherwise, any sturdy packaging will do.
  • If a commercial invoice is needed for customs (for international returns), contact Nelly’s customer service after registering your return online.
• Return Label and Shipping:
  • Attach the return label included in your original package. If you need a new one, contact Nelly’s customer service.
  • You can send your package through any postal service, but remember you are responsible for the return costs.
  • Keep the receipt until you receive a return confirmation email from Nelly.
• Address for Returns:
  • Send your package to the address provided by Nelly (available on their website).
• Excluded Products:
  • Note that certain products with broken seals, like underwear and cosmetics, cannot be returned for health or hygiene reasons.

FAQs

Conclusion

Nelly.com offers a straightforward and customer-friendly return policy. Customers have a 14-day right of return, starting from the day they receive their item. To initiate a return, customers must register it online under “My Pages” on Nelly.com, ensuring a quick and smooth process. The items should be sent back in good condition and well-packaged, preferably in their original packaging with tags attached.

Customers are responsible for return shipping costs, and refunds are processed to the original payment method once the return is approved. The entire process, from sending the package to the refund appearing in the customer’s account, can take up to 14-21 days. This policy reflects Nelly’s commitment to customer satisfaction and ease of shopping experience​​​​​​.