Birkenstock Return Policy 2024: Everything You Need to Know

birkenstock return policy

If you’ve recently purchased Birkenstock products and are contemplating a return, it’s crucial to understand their return policy to ensure a smooth process.

Birkenstock offers a simple return policy for items bought from its website, allowing returns within 30 days of delivery. The key is to return the products in their original purchase condition and packaging. This policy is designed to make your post-purchase experience hassle-free, whether you’re dealing with footwear, accessories, or even skincare items.

In this article, I will delve deeper into the specifics of the Birkenstock return policy, providing clarity and guidance on how to navigate it efficiently.

What Is Birkenstock Return Policy

Birkenstock’s return policy is easy and customer-friendly. You have 30 days from delivery to return products purchased from, provided they are in their original purchase condition and packaging.

This policy includes footwear, accessories, and even skincare items. However, shipping charges are not refunded. Note that online purchases must be returned online and cannot be taken back to a Birkenstock store or authorized retailer.

All returns are subject to inspection to ensure the products and their packaging remain unmarked and intact. For exchanges or more detailed procedures, customers should contact Birkenstock’s customer service.

Birkenstock Return Policy After 30 Days

Birkenstock’s return policy is clear about the 30-day limit for returns or exchanges, emphasizing that items must be returned within this timeframe.

Unfortunately, specific details on what happens if you try to return an item after 30 days are not readily available on their website. This suggests that returns beyond 30 days may not be accepted, reinforcing the importance of adhering to the stipulated period.

For the most accurate guidance or if you have special circumstances, it’s advisable to directly contact Birkenstock’s customer service for clarification.

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Birkenstock Return Policy In-Store

The Birkenstock in-store return policy is quite straightforward. Items purchased at a Birkenstock store must be returned directly to the store from where they were purchased.

This policy applies specifically to in-store purchases and cannot be used for items bought online. Online purchases must be returned through the Birkenstock website and cannot be returned to a store.

For all returns, including those made in-store, the products must be in their original purchase condition and packaging and returned within 30 days of delivery. All returns are subject to inspection to ensure they meet these conditions​​​​​​.

Birkenstock Return Policy Online

For online purchases from Birkenstock, the return policy is straightforward yet professional. Items must be returned within 30 days of delivery to qualify. This includes footwear, accessories, and skincare products, which must be in their original purchase condition and packaging.

The process is exclusively online; products bought on the Birkenstock website cannot be returned in-store. Returns are carefully inspected, and all packaging should remain unmarked and undamaged.

If approved, a refund is issued to the original payment method, excluding shipping charges. For exchanges or detailed guidance, their customer service is available for assistance.

Birkenstock Footwear Return Policy

For purchases made on their website, you have 30 days from the date of delivery to return or exchange footwear at no additional charge, provided they are in their original purchase condition and packaging.

The returns are subject to inspection, and all packaging must remain unmarked and undamaged. It’s important to note that items bought on must be returned online and cannot be returned to a Birkenstock store or authorized retailer​​.

How to Return an Item to Birkenstock

Here’s a detailed step-by-step guide for returning items to Birkenstock, both online and in-store:

Online Returns to Birkenstock

  • Prepare Your Return: Gather the item(s) you wish to return, ensuring they are in original purchase condition and packaging.
  • Locate Order Information: Find your order number and email address. You can locate the order number in your order confirmation email.
  • Initiate the Return Process: Go to the Birkenstock returns portal at Enter your order number, email address, and billing postal code to start the return process.
  • Complete Online Form: Follow the instructions on the website to complete the return form.
  • Packaging the Items: Securely pack the items in their original packaging, ensuring they are unmarked and not defaced in any manner.
  • Shipping: Follow the instructions provided on the returns portal to ship your items back. It’s important to note that the original shipping charges from your order will not be refunded.
  • Wait for Processing: After Birkenstock receives and inspects your return, they will issue a credit for the merchandise, including any applicable sales tax, to the original payment method used. The processing of your refund may take 2-3 weeks​​.

In-Store Returns to Birkenstock

  • Prepare the Items: Ensure that the items you wish to return are in their original purchase condition, including packaging.
  • Receipt and Proof of Purchase: Bring along your original receipt or proof of purchase.
  • Visit the Store: Go to the Birkenstock store where you made the purchase. Note that items bought online cannot be returned in-store.
  • Return the Items: At the store, present the items and your receipt to a staff member. They will guide you through their specific return process​​​​.
  • Refund or Exchange: Depending on the store’s policy, you might receive a refund or an offer for an exchange. This process might vary slightly based on the specific Birkenstock store’s policies.

What Is Birkenstock Exchange Policy

Birkenstock offers a straightforward exchange policy for its customers, prioritizing ease and convenience. Under this policy, you can exchange any item within 30 days of delivery, at no extra charge.

The key condition is that the items must be in their original condition when returned. To initiate an exchange, you should contact Birkenstock’s Customer Service Team.

This policy ensures that if your purchase isn’t quite right, whether in size, style, or fit, you have a hassle-free option to exchange it, making your shopping experience with Birkenstock more satisfying and worry-free​​.

Birkenstock Customer Care details

Here are the Birkenstock Customer Care details for returns:

Phone: (844) 505-4055



Birkenstock Customer Service Hours

Monday9:00 AM – 9:00 PM
Tuesday9:00 AM – 9:00 PM
Wednesday9:00 AM – 9:00 PM
Thursday9:00 AM – 9:00 PM
Friday9:00 AM – 9:00 PM


Birkenstock’s return policy is customer-friendly, emphasizing ease and satisfaction. Purchases made on their website can be returned within 30 days, provided they’re in original condition and packaging.

This policy applies to footwear, accessories, and even skincare items, ensuring a wide range of products are covered. However, online purchases must be returned online and are not eligible for in-store returns.

This clear, simple policy underscores Birkenstock’s commitment to quality and customer service, making it simple for customers to shop with confidence, knowing that their satisfaction is a priority.

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