Aritzia Return Policy 2024: A Guide to Returns and Exchanges

aritzia return policy

If you’ve recently shopped at Aritzia and are wondering about your options for returning items, you’re not alone. Understanding a store’s return policy can be crucial, especially when your purchase doesn’t quite meet your expectations.

Aritzia offers a customer-friendly return policy, accommodating various scenarios like online and in-store purchases, and includes conditions for items with or without original receipts and tags.

In this article, I will provide a detailed, easy-to-understand guide to Aritzia’s return policy, ensuring you have all the information you need to make hassle-free returns.

What Is Aritzia Return Policy

Aritzia’s return policy offers free returns within the US for account holders. Online purchases can be returned or exchanged both online and in-store. Full refunds are available within 14 days of the shipping date, or merchandise credit on an eGift Card within 30 days.

After 30 days, returns are not accepted. In-store purchases can be returned or exchanged in-store only, with full refunds within 10 days and exchanges or credit within 21 days. Items must be unworn, unwashed, undamaged, and have all original tags attached. Sale items with a discount of 50% or more are final sale​​​​​​​​.

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Aritzia Return Policy With Receipt

Aritzia’s return policy, when you have a receipt, is clear and straightforward. To process a return or exchange, the item must not be washed, worn, or damaged, and all original tags must be attached.

The receipt is a crucial component, serving as proof of purchase. For in-store returns, regular-priced items can be refunded to the original payment method within 10 days of purchase, or exchanged for merchandise credit within 21 days.

Online purchases follow a similar guideline but include a 14-day full refund window from the shipping date. Remember, adherence to these conditions ensures a smooth return process​​.

Aritzia Return Policy Without Receipt

Aritzia generally does not accept returns without a valid receipt or invoice. For a return to be considered, the item must be in its original condition, unwashed and unworn, with all tags still attached.

If you do not have the original receipt, you may use a copy of your order confirmation email or the packing slip as a substitute. With a valid receipt, you can get a full refund within 10 days of the in-store purchase, and beyond that, an exchange is possible for up to 21 days. Aritzia accommodates both online and in-store returns under these conditions​​.

Aritzia Return Policy In-Store

If you’ve purchased items at an Aritzia store, you have the option to return or exchange them only in-store. For regular-priced merchandise, you can get a refund to your original payment method if you return it within 10 days of purchase.

If you’re past that window but within 21 days, you can still exchange the item or receive a merchandise credit. However, it’s important to note that sale items or discounted items bought in-store are considered final sales and aren’t eligible for return or exchange​​.

Aritzia Return Policy After 30 Days

Aritzia’s return policy after 30 days is quite straightforward but restrictive. Customers are eligible to receive a full refund for regular-priced items if they return them within 14 days from the shipping date.

Alternatively, they can opt for merchandise credit on an eGift Card if the return is made within 30 days from the shipping date. However, after the 30-day window, Aritzia does not accept returns. This policy ensures that returns are processed within a reasonable timeframe, balancing customer convenience with the company’s operational efficiency​​.

What Is Aritzia Holiday Return Policy

Aritzia does not offer a specific holiday return policy distinct from its regular return policy. This means that during the holiday season, the standard return guidelines apply.

Unfortunately, this does not provide an extended return window for items purchased as gifts during the holiday season, including the months of November, December, and January.

Customers must follow the standard return timelines as outlined in Aritzia’s regular policy, even for items bought during the holidays​​​​.

How to Return an Item to Aritzia

Returning an item to Aritzia, either online or in-store, involves the following steps:

Returning Online Purchases Online:

  • Account Holders: Sign into your Aritzia account, access your Order History, select your order, choose ‘Return Items’, and fill out the return request form. After processing the return, a confirmation email will be sent.
  • Guest Users: Fill out the Order Tracking Form.

Return Methods:

  • QR Code: Package items in the original bag and box, then bring the QR code from the Return Confirmation email to any FedEx location.
  • Print at Home: Print the return label from Order History, package items, and drop them off at any FedEx location.

Returns are processed within 7 to 10 business days after receipt​​.

Returning Online Purchases In-Store:

  • You can return online purchases in-store or by mailing them back. For refunds, return within 14 days from the shipping date or for merchandise credit on an eGift Card within 30 days. Note that swimwear and certain accessories can only be returned online​​.

Returning In-Store Purchases:

  • In-store purchases must be returned or exchanged in-store only. You can return items within 10 days for a refund or within 21 days for an exchange or merchandise credit​​.

What Is Aritzia Exchange Policy

Aritzia’s return policy offers flexibility and convenience, ensuring customer satisfaction. Online purchases can be returned within 14 days for a full refund or within 30 days for merchandise credit.

In-store purchases have a 10-day refund window and a 21-day exchange period, with sale items being final. Receipts are essential for all returns, which must be unworn and tagged.

Understanding these guidelines enhances the Aritzia shopping experience, reflecting their commitment to quality service and customer care.

Aritzia’s exchange policy is designed for convenience and customer satisfaction, with specific guidelines:

  • Online Purchases: Items bought online can be exchanged in-store. However, Aritzia doesn’t offer online exchanges. For a full refund, items must be returned within 14 days from the shipping date, or for merchandise credit on an eGift Card within 30 days. Items discounted by less than 50% can be returned for merchandise credit if returned within 14 days. Items with a discount of 50% or more are final sale and cannot be exchanged​​.
  • In-Store Purchases: Purchases made in-store can only be returned or exchanged in-store. Regular priced items can be returned for a refund within 10 days or exchanged within 21 days. Sale items bought in-store are final sale and cannot be exchanged​​.
  • General Conditions: For both returns and exchanges, items must not be washed, worn, or damaged, with all original tags attached. A valid receipt is required, and for swimwear, the liner must be attached. Shoes must be returned in their original box​​.


Can I return online purchases in-store at Aritzia?

Yes, purchases made online can be returned both online and in-store. Exchanges for online purchases can be completed in-store or by mailing back your online return and placing a new order​​.

What is the return policy for regular-priced merchandise bought online?

You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. After 30 days, returns are not accepted​​.

How are returns handled for items purchased with a gift card?

Items purchased using a gift card that are returned will be refunded as merchandise credit back onto a gift card. Gift cards themselves cannot be redeemed for cash or refunded unless required by law​​.

What is the return policy for items purchased via PayPal or Afterpay?

For PayPal purchases, refunds are only issued to the PayPal account when items are mailed back. In-store returns can be exchanged or credited as merchandise credit. For Afterpay purchases, refunds are issued to the Afterpay account when mailed back, or to a credit card if returned in-store​​​​.


Aritzia’s return policy offers flexibility while ensuring product integrity. In-store purchases can be returned or exchanged only in-store, with a full refund available within 10 days and merchandise credit within 21 days for regular priced items.Sale items are final sale.

Online purchases, including sale items discounted less than 50%, can be returned for merchandise credit within 14 days. After 30 days, returns are not accepted.

A valid receipt and original tags are required for all returns, emphasizing Aritzia’s commitment to quality and customer satisfaction. For detailed exceptions or during holidays, it’s advisable to consult Aritzia directly.

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