Saje Return Policy 2024: Here’s Everything You Need to Know

saje return policy

If you’ve recently purchased products from Saje but find they don’t meet your needs or expectations, you might be wondering about your options.

Saje’s customer-centric return policy offers a solution to this common dilemma. With a 30-day return window, the policy accommodates returns for items in their original, unused condition, providing refunds or store credits.

Additionally, the lifetime efficacy guarantee on diffusers ensures long-term satisfaction. This flexibility in returns and exchanges highlights Saje’s commitment to customer satisfaction.

In this article, I will explore the various aspects of Saje’s return policy in detail, offering clarity and guidance for a hassle-free return process.

What Is Saje Return Policy

Saje’s return policy offers a customer-centric approach, ensuring satisfaction and flexibility. Within 30 days, unused items in their original packaging can be returned.

In-store purchases are refunded as store credit via an e-gift card, while online purchases can be refunded to the original payment method or as store credit. For items without a receipt, exchanges or gift cards are available.

Their diffusers come with a lifetime efficacy guarantee, with options for repair or exchange. This comprehensive policy, geared towards wellness and convenience, reflects Saje’s commitment to its customers’ satisfaction.

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Saje Return Policy Without Receipt

Saje’s return policy without a receipt is accommodating and customer-centric. If you’ve made an in-store purchase but don’t have the receipt, Saje still offers a solution.

You have the option to exchange the item for another blend that better suits your wellness needs, or you can receive a gift card. This policy highlights Saje’s commitment to customer satisfaction and flexibility, allowing you to choose an alternative product or store credit even without proof of purchase​​.

Saje Diffuser Return Policy

Saje’s diffuser return policy is exceptionally customer-friendly, offering a lifetime efficacy guarantee. This means if your diffuser stops functioning at any point, you can return it to any Saje location or contact their Customer Experience team for assistance.

Saje is committed to ensuring your satisfaction, providing options to either repair or exchange non-functional units. Furthermore, if you have concerns about their formulations not meeting your wellness needs, refunds are available with the original receipt.

Saje Return Policy After 30 Days

Saje Natural Wellness strictly adheres to a 30-day return policy. Unfortunately, if more than 30 days have elapsed since your purchase, you are ineligible for a refund or exchange.

This policy applies to all items, which must be unused, in the same condition as received, and in their original packaging to qualify for a return. Digital purchases or downloads are excluded from this policy.

For in-store purchases, refunds are provided as store credit via an e-gift card. It’s important to note that Saje does offer free returns and exchanges within this 30-day window​​.

What Is Saje Exchange Policy

Saje’s exchange policy is designed to be customer-friendly and accommodating. Here are the key points:

  • Exchange Without Receipt: Saje allows customers to exchange products without a receipt. In such cases, customers can either get a new product or receive store credit via an e-gift card​​.
  • In-Store Exchanges: For purchases made in-store, customers are advised to bring the product and the receipt to their local Saje store for an exchange. This facilitates a straightforward exchange process​​.
  • Remote Exchanges: If a customer doesn’t live near a Saje store, they can contact the Customer Experience team by phone or email. Saje provides a prepaid shipping label for free returns, making it convenient for customers to exchange products from remote locations​​.

How to Return an Item to Saje

Here’s a detailed step-by-step guide for returning an item to Saje, both online and in-store:

Returning an Item Online to Saje

  • Eligibility Check: Ensure your purchase is within the 45-day return window from the date of receipt and in its original condition.
  • Contact Customer Service: Reach out to the Saje Customer Experience team by phone at 1-877-275-7253 or by email.
  • Return Form: Fill out the return form available on the Saje website.
  • Return Label: After completing the form, you will receive a prepaid return label.
  • Packaging the Item: Securely package the item, ideally in its original packaging.
  • Shipping the Item: Attach the return label to the package and drop it off at the specified shipping carrier.
  • Refund Processing: Once Saje receives and inspects the product, a refund will be issued to your original payment method​​​​.

Returning an Item In-Store to Saje

  • Eligibility Check: Make sure your purchase is within the 30-day return window from the date of purchase and the item is in its original condition.
  • Receipt Requirement: Bring the original receipt or proof of purchase.
  • Visit a Store: Go to any Saje store in Canada or the U.S.
  • Present the Item: Show the product and the receipt to the store staff.
  • Return Processing: The store team will process the return.
  • Refund or Exchange: You can opt for a refund, which will be issued to your original form of payment, or an exchange for another product.
  • Without Receipt: If you don’t have a receipt, Saje will offer an exchange for a new product or issue store credit via an e-gift card​​​​.


Can I return an online order in-store?

Yes, online orders can be returned at Saje stores. You’ll receive a refund to your original payment method or store credit via a physical gift card. Bring your order confirmation email as a receipt​​.

Are Saje products tested on animals?

Saje products are not tested on animals and this policy will continue in the future​​.


In conclusion, Saje’s return policy is customer-centric and flexible, offering a 30-day return window for unused items in their original packaging. For in-store purchases, refunds are provided as store credit, while online purchases can be refunded to the original payment method or as store credit.

Additionally, Saje’s lifetime efficacy guarantee on diffusers demonstrates their commitment to product quality and customer satisfaction. The policy accommodates exchanges without receipts and provides expedited shipping options, ensuring a smooth and responsive customer experience.

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