Reformation Return Policy 2024: Easy Returns & Exchanges

If you’re considering making a return to Reformation, it’s crucial to be aware of their return policy’s specifics.

Reformation permits the return of most items within a 30-day window for a full refund or replacement, with certain conditions. Notably, items like jewelry, underwear, eyewear, apothecary products, climate credits, hosiery, and those marked as final sale or non-returnable are excluded. The return process is accessible both in-store and online, with the company offering detailed guidelines for each method. This policy demonstrates Reformation’s commitment to customer satisfaction while balancing environmental responsibility.

In this article, we delve into the nuances of Reformation’s return policy, providing insights to ensure a smooth and hassle-free return process​​​​​​.

What Is Reformation Return Policy

Reformation prioritizes customer satisfaction with a clear and convenient return policy. Purchases can be returned within 30 days for a full refund, provided items are in their original, unworn condition with tags attached. This policy applies both to in-store and online purchases, with the added convenience of free returns for domestic orders.

International customers also benefit from a straightforward return process, although return shipping fees may apply depending on the location. It’s important to note that certain items, such as final sale products, lingerie, and apothecary goods, are not eligible for return.

For a hassle-free return, customers should ensure they have proof of purchase and follow the specified guidelines for returns, whether by mail or in-store. Reformation’s commitment to customer care and sustainable fashion is reflected in its fair and transparent return policy​​​​​​​​​​.

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Reformation Return Policy After 30 Days

Reformation’s return policy is designed to be customer-friendly while ensuring the integrity of returned merchandise. Customers have up to 30 days from the purchase date to return items, but there are specific conditions and exceptions to be aware of.

After the 30-day window, Reformation exercises discretion in accepting returns, potentially offering store credit for items that are returned in good condition with all original tags attached. However, some items are not eligible for return, including personalized or custom items, final sale items, and products such as underwear, jewelry, eyewear, and items marked as non-returnable.

Items must be in their original condition, unworn, unwashed, and with all tags attached to qualify for a return. It’s important to note that Reformation monitors return activity to prevent misuse of their policy and reserves the right to refuse service accordingly.

For international returns, similar conditions apply, with the addition of specific return shipping fees based on the country of residence if all items from an order are returned​​​​.

Reformation Return Policy Online

Reformation’s online return policy is designed for convenience and customer satisfaction, ensuring a seamless process for returning purchases. Customers have up to 30 days from the delivery date to return items, which must be in new, unworn condition with all original tags attached.

While original packaging is recommended, it’s not mandatory. Returns can be initiated online through Reformation’s website, where a prepaid shipping label is provided for ease. Most sale items are eligible for return unless marked as ‘Final Sale.’

Exchanges for a different size or color are permitted, and refunds are typically processed within 3-10 business days upon receipt of the return. Reformation emphasizes customer service support for any issues during the return process, demonstrating their commitment to a positive shopping experience. 

Reformation Return Policy In-Store

Reformation’s in-store return policy is designed for convenience and sustainability, reflecting the brand’s commitment to eco-friendly practices. Customers can return items within 30 days of purchase to any Reformation store, provided the items are in new and unworn condition with tags still attached.

Returns are free of charge, emphasizing the brand’s customer-friendly approach. This policy ensures a seamless experience for those looking to return or exchange items, aligning with Reformation’s ethos of environmental responsibility and high-quality, sustainable fashion​​​​.

Reformation Holiday Return Policy

Reformation’s return policy does not offer an extended return window during the holiday season. For online orders, items must be in new condition with original tags attached for a refund. Generally, most items can be returned for a full refund or replacement within a 30-day return deadline.

However, certain items like jewelry, underwear, eyewear, and items marked as final sale or non-returnable are excluded. Returns must include the item, tags, and original packaging. If returning in person at a Reformation retail store, bring the item with its tags and purchase receipt.

For mail returns, use the Reformation website to initiate the process and follow the guidelines for packaging and shipping. Refunds are processed to the original payment method within 5–10 business days after verification of the return​​​​​​.

Reformation Return Policy Sale Items

Reformation’s return policy is designed with both customer satisfaction and sustainability in mind. Customers have a 30-day window from the delivery date to return most items, provided they are in new, unworn condition with all tags attached.

While most sale items are eligible for return, those marked as ‘Final Sale’ cannot be returned. Customized products are generally not eligible for returns either. Returns can be initiated online through Reformation’s website or at any of their retail locations. The company provides a prepaid shipping label for online returns, ensuring a hassle-free process.

Refunds are typically processed within 3-10 business days upon receipt of the return, and exchanges are available for different sizes or colors of the same item, subject to availability. 

What Is Reformation Exchange Policy

Reformation’s exchange policy is designed to offer customers flexibility and confidence in their shopping experience. If an item doesn’t meet your expectations in terms of size or color, you can exchange it within 30 days of purchase.

This process is straightforward and can be initiated online by entering your details and order number on their Returns and Exchanges page. For a successful exchange, items must be in their original condition with all tags attached.

This customer-centric approach ensures that you find the perfect fit or style, enhancing your satisfaction with their sustainable and stylish offerings​​​​​​.

How to Return an Item to Reformation

To return an item to Reformation, you have the option to do so either online or in-store, depending on your convenience. Here’s a simplified guide to help you navigate both processes:

Returning Online:

• Initiate the Return: You’ll need to log into your Reformation account to start the return process. If you don’t have an account, you’ll be required to create one using the email address you used for the purchase.
• Select the Item: Once logged in, locate the order or item you wish to return and select it for return.
• Print the Prepaid Label: Reformation provides a prepaid return shipping label. You’ll need to print this out and attach it to your return package.
• Drop Off the Package: Take your package to the designated carrier location indicated on the return instructions. Ensure the item is returned within the policy window and meets the return condition requirements.

Returning In-Store:

• Locate a Store: Find the nearest Reformation store to you. This information can be found on their website.
• Bring the Item and Receipt: Ensure you have the item in its original condition, along with the receipt or proof of purchase.
• Visit the Store: Head to the store with your item. In-store returns are processed by the staff once they verify the item’s condition and purchase details.

FAQs

Reformation Customer Care details 

Here are the Reformation Customer Care details for returns: 

• Email: You can reach out to them at love@thereformation.com for any inquiries or assistance needed.
• Text: For those in the U.S., you can text them at +1 (855) 756–0560.
• WhatsApp: They also provide support through WhatsApp at +1 (213) 277-3737.
• Website: https://www.thereformation.com/
• Operating Hours: Their customer service team is available Monday through Friday from 7 am to 7 pm PST​​​​.