MEC Return Policy In 2024 (Explained!)

mec return policy

If you’ve ever purchased outdoor gear or apparel and later found it unsuitable, MEC’s return policy offers a reassuring solution.

Understanding the challenges of finding the right fit or functionality, MEC allows customers to return or exchange items within 30 days of purchase. Whether it’s a size mismatch, a change of mind, or a defective product, their policy ensures a smooth, hassle-free process.

This article will delve into the specifics of MEC’s return policy, highlighting its customer-centric approach and flexible options, making your shopping experience worry-free. Let’s start exploring how MEC’s policy works for you.

What Is the MEC Return Policy

MEC’s return policy is notably customer-centric and flexible, ensuring a smooth shopping experience. Customers have 30 days from the purchase date to return or exchange items both online and in-store.

For a successful return, items must be in new, unused condition, complete with original packaging and tags. Proof of purchase is required. While most items are eligible, there are exclusions like underwear, swimwear, and custom products.

The policy reflects MEC’s commitment to customer satisfaction, balancing convenience with the necessity to maintain product integrity. For specific queries, such as returning clearance items or bear spray, it’s advisable to consult MEC directly.

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MEC Return Policy on Clearance Items

Customers have the flexibility to return any product within one year of purchase for a full refund or exchange. This policy extends to all products, including those purchased on clearance, providing assurance and flexibility for buyers.

The return process is simplified with options to return items at any MEC store or through an online process, where a prepaid shipping label is provided. The policy also includes a lifetime guarantee on all MEC-branded products.

These features make MEC’s policy especially accommodating for outdoor enthusiasts who value both quality and customer support​​​​​​.

How to Return an Item to MEC

Returning an item to MEC, whether purchased online or in-store, involves a simple process. Here’s a guide to help you navigate the return procedure:

In-Store Returns at MEC:

  • Keep Your Receipt: Have your receipt ready as proof of purchase. If you don’t have it, the store might locate your purchase using your credit card or identification.
  • Check MEC’s Return Policy: Familiarize yourself with MEC’s return policy, as each store might have specific conditions, especially regarding the time frame for returns.
  • Bring the Item and All Original Packaging: Ensure the item is in its original packaging and in good condition to increase the likelihood of acceptance.
  • Speak to a Store Employee: Inform a store employee about your reason for the return and present your receipt. They will process the return and issue a refund or store credit if applicable​​.

Online Returns to MEC:

  • Review MEC’s Return Policy: Check the return policy specific to online purchases, as it might differ from the in-store policy.
  • Contact MEC’s Customer Service: Reach out to MEC’s customer service team via phone, email, or live chat to initiate the return. You’ll need to provide your order number and reason for the return.
  • Follow MEC’s Instructions: MEC will provide instructions for the return, possibly including a return shipping label and packing guidelines. Adhere to these instructions carefully.
  • Ship the Item Back: After packing the item and attaching the return label, ship it back to MEC. Keep the tracking number to confirm the store’s receipt of the item​​.

What is MEC’s Policy on Returning Electronics?

Electronics can be returned to MEC up to 90 days from the purchase date. This category includes GPS devices, watches and activity monitors, cameras, bike trainers, and avalanche transceivers. However, it’s important to note that e-bikes purchased as part of the BC Electric Bike Rebate Program cannot be returned for a refund​​.

How Can I Show Proof of Purchase Without a Receipt?

If you’re a member and have shopped using your member number or the email associated with your account, MEC can track items in your purchase history, allowing you to return items without a receipt. Non-members or those who shopped as guests will need the original receipt or order confirmation email for returns​​.

MEC Customer Care Details

Here are the customer care details for MEC


  • 1 (604) 876-6221
  • 1 (888) 847-0770


MEC Store Opening Hours

  • Monday to Friday: 6:00 am – 5:00 pm
  • Saturday to Sunday: 7:00 am – 4:00 pm


Does MEC still have a good return policy?

Yes, MEC maintains one of the best return policies in the market for outdoor gear purchases. Customers can return items within a year of purchase, provided they are in good condition and accompanied by a receipt. MEC also offers free returns for members and a full refund or exchange for defective or damaged items​​.

Does MEC have free returns?

MEC offers free returns for all orders, allowing customers to return purchases for any reason within 30 days of delivery. Items must be in new condition with tags attached, and MEC will refund the purchase price or exchange the item​​.

Can you return bear spray to MEC?

Bear spray can be returned to MEC if it is unused and in its original packaging. Due to safety regulations, bear spray cannot be returned once opened or used. Proof of purchase is required for returns or exchanges​​.


MEC’s return policy is exemplary in its customer-centric approach, offering a flexible and hassle-free experience. With a generous 30-day return window, the policy accommodates returns and exchanges for items in their original condition, ensuring customer satisfaction and confidence in their purchases.

This policy reflects MEC’s commitment to quality and service, making it a standout choice for outdoor enthusiasts seeking a reliable and accommodating shopping experience.

The ease of returning items by mail or in-store further enhances the convenience for customers, solidifying MEC’s reputation as a trusted retailer with a strong focus on customer needs.

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