Simons Return Policy 2024: Return and Exchange Explained

simons return policy

If you’ve recently shopped at Simons and are wondering about their return policy, this article provides a clear and detailed overview. Understanding return policies can be crucial, especially when your purchase doesn’t meet expectations or requires a size change.

Simons offers a customer-friendly return policy, accommodating both online and in-store purchases. Regular items can be returned within 30 days, while sale items have a 10-day return window. Even without a receipt, returns are possible for members.

In this article, let’s delve into the specifics of Simons’ return policy to ensure a smooth shopping experience.

What Is Simons Return Policy

Simons offers a simple return policy, catering to both regular and sale items. Regularly priced merchandise can be returned within 30 days, while sale items have a 10-day return window.

Members of The Simons benefit from extended return periods. The policy also accommodates returns without a receipt, with a standard 45-day period for non-members and 60 days for members.

For in-store returns, customers need to bring the item, the original receipt, and the purchase card. Online-only items, however, must be returned via the website. This policy demonstrates Simons’ commitment to customer convenience and satisfaction.

Return PolicyTotal satisfaction or your money back
Return Time Limit60 days from the date of purchase
Refund MethodOriginal method of payment
Return Shipping CostFree for Simons members
ItemsMust be in original condition with tags attached
RefundsRefunds will be issued to the original method of payment, minus shipping costs.
ExchangesExchanges can be made for any item of equal or lesser value.

Simons Return Policy After 30 Days

Simons’ return policy after 30 days is quite specific. Regularly priced items must be returned within 30 days of receiving your order. For items on sale, the return window is shorter, requiring returns within 10 days.

Additionally, members of The Simons benefit from an extension for the return of regularly priced items, with the duration of this extension varying based on their membership tier​​.

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Simons Return Policy Without Receipt

Simons Canada’s return policy without a receipt is customer-oriented, ensuring a balance between flexibility and process integrity. Customers can return products within 30 days of purchase even without a receipt, provided the item remains in its original condition with all tags attached.

In such cases, refunds are issued as merchandise credits, usable for future purchases both in-store and online. This approach allows Simons to accommodate customer needs while maintaining a structured return system​​.

Simons Return Policy In-Store

Simons offers a professional and customer-centric in-store return policy. Customers can return items within 30 days of purchase, with sale items requiring a return within 10 days.

For in-store returns, customers should bring the purchased item to the store along with the original receipt and the credit card used for the purchase. Note that items exclusive to online purchases can only be returned through the website.

Additionally, Simons allows returns without a receipt for a period of 45 days for regular merchandise and 60 days for members​​​​​​.

What Is Simons Exchange Policy

Simons Canada’s exchange policy is designed for customer satisfaction and ease. It allows customers to return or exchange their purchases within 30 days of the original purchase date, as long as the items are in their original condition, with all tags attached and accompanied by the original receipt or proof of purchase.

This policy even extends to customers who do not have a receipt; however, these returns will be refunded as a merchandise credit. Notably, Simons offers free returns, either by mail or in-store across Canada.

How Do I Return or Exchange an Item?

To return or exchange an item at Simons, whether purchased online or in-store, follow these steps:

Online Purchases:

  • Initiate the Return Online: Go to the Simons website, click “See Details” and then “Return Items” to start a return for the products you wish to return. You can also start a return request without signing in by clicking the “Returns” tab at the bottom of every page. Enter your order number and the billing address’s zip code to initiate the return​​.
  • Prepare the Item: Make sure the item is in its original condition, with all tags attached. If the item was purchased online, a QR code will be provided once you submit your return request online​​​​.
  • Return the Item: Present the QR code at your local Canada Post counter along with the item you wish to return​​.

In-Store Purchases:

  • Visit a Store: Bring the item you purchased online to a Simons store.
  • Present Documentation: Show the original receipt and have the same card you used for the purchase with you​​.
  • Note on Online-Only Items: Items available exclusively online can only be returned via the website, not in-store​​.

Remember, returns or exchanges should be done within 30 days of the original purchase date. It’s crucial to ensure that the items are in their original condition for the return or exchange process to be smooth and hassle-free​​.


Does Simons offer free returns and exchanges?

Yes, Simons does offer free returns and exchanges. Members of their loyalty program, The Simons, enjoy free returns (excluding applicable surcharges for certain items) across Canada. For non-members, a fee of 9.99 plus tax (excluding applicable surcharges) will be applied to each return request​​.

Does Simons offer free shipping?

Simons offers free shipping policies​​.

Will I be refunded the shipping cost if I return an item?

Simons provides free returns and exchanges, allowing customers to return items via mail or at any Simons store location in Canada without additional costs. However, it’s important to note that shipping fees are non-refundable​​​​.


Simons’ return policy is designed to ensure customer satisfaction while maintaining fairness and efficiency. Customers are allowed to return items in their original condition for a full refund, excluding shipping fees and certain surcharges.

Regularly priced items have a 30-day return window, while sale items must be returned within 10 days. Members of The Simons benefit from extended return periods and the ability to return items without a receipt, depending on their membership tier.

In-store returns require the original receipt and the credit card used for the purchase, with online-only items being returnable exclusively via the website​​​​​​​​​​.

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