Adidas Return Policy 2024: What to Expect for Returns and Exchanges

adidas return policy

If you’ve recently purchased Adidas products and are considering a return, it’s essential to understand their return policy.

Adidas allows returns within 30 days of purchase for a full refund, provided the items are unused and in their original packaging. This policy applies to both online and in-store purchases, ensuring customer satisfaction and flexibility.

In this article, we have compiled detailed insights and guidelines to navigate Adidas’ return process smoothly, making it easy for you to understand and apply.

What Is Adidas Return Policy

Adidas offers a customer-friendly return policy, allowing returns within 30 days of receipt for a full refund, catering to those not completely satisfied with their purchase. However, it’s important to note that some restrictions apply, particularly concerning items designated as final sale, which are not eligible for returns or exchanges.

This policy is designed to ensure customer satisfaction while also maintaining the integrity of their product offerings. For a seamless return process, items must be returned in their original packaging and condition, ensuring that they haven’t been used or altered in any way​​​​.

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Adidas Return Policy Without Receipt

Adidas allows returns without a receipt, offering flexibility for customers who may have misplaced theirs. While most stores will accept such returns, the refund may be issued as store credit rather than a full refund.

The return policy, including whether a receipt is necessary, can vary by store, so it’s recommended to check with the specific location. Additionally, a valid ID might be required to process the return. This approach ensures customer satisfaction while maintaining the integrity of the return process​​.

Adidas Return Policy After 30 Days

Adidas offers a flexible return policy, allowing customers to return items within 30 days of receiving their order. This policy provides a convenient option for those who may need more time to decide on their purchase.

For a limited period, from October 25 to January 10, Adidas extended this window to 60 days, accommodating holiday shoppers and those looking for extra flexibility during this busy time. It’s essential to note that some exclusions apply, especially for resellers, ensuring the policy is fair and manageable for both the company and its customers​​.

Adidas Return Policy Worn Shoes

Adidas’ return policy accommodates customers by allowing returns of worn shoes within 30 days of purchase, with a focus on customer satisfaction and product performance. This policy includes shoes that have been worn but stipulates that they must be in their original condition, not excessively dirty, scuffed, or damaged.

The policy aims to ensure that customers are completely satisfied with their purchase, providing a full refund for items that meet the return criteria. This customer-centric approach reflects Adidas’ commitment to product quality and customer service, offering flexibility and convenience for returns​​.

Adidas Return Policy in Store

Adidas offers a straightforward in-store return policy allowing customers to return their purchases within 30 days for a full refund, provided the items are in their original condition, including tags, packaging, and accessories.

This policy ensures customer satisfaction by accommodating returns on a wide range of products, with the exception of swimwear, underwear, toiletries, cosmetics, shoe care products, and customized items. To process a return, the original receipt or proof of purchase is necessary, to ensure a seamless and customer-friendly return experience​​​​​​.

Adidas Return Policy Online

Adidas offers a straightforward online return policy, ensuring customer satisfaction with their purchases. If you are not completely satisfied with your Adidas order, you can request a full refund within 30 days of receipt.

It’s important to note that certain items are designated as final sales and are not eligible for returns or exchanges; this information is indicated on the product page. To initiate a return, simply follow the instructions provided on the Adidas website. This policy demonstrates Adidas’ commitment to customer service and product quality, making online shopping with them a confident and hassle-free experience​​.

Adidas Holiday Return Policy

Adidas offers a generous holiday return policy to accommodate the gift-giving season. For purchases made from November 16th to January 1st, customers are allowed to return items for up to 60 days from the delivery date.

This extended period applies to both online and in-store purchases, providing flexibility and peace of mind for holiday shoppers. Outside of this holiday timeframe, the standard return policy allows for returns within 30 days of purchase. It’s important to note that all returns should be in new condition with original packaging and tags intact.

Adidas emphasizes customer satisfaction by offering free returns and exchanges, ensuring a convenient process for shoppers during the festive period and beyond​​​​​​.

What Is the Adidas Exchange Policy

Adidas offers a customer-friendly exchange policy that allows for free exchanges within 30 days of receiving your order. This policy ensures that if you’ve ordered the wrong size or color, you can easily swap your item for a more suitable one.

It’s important to note that the exchange is subject to stock availability and the original product must be returned in its original condition. This policy provides a seamless process for customers to ensure satisfaction with their Adidas products, promoting a hassle-free shopping experience​​.

How to Return an Item to Adidas

Returning an item to Adidas is a straightforward process whether you’ve made your purchase online or in-store. Here’s a step-by-step guide based on the information from Adidas’ official website and

For Online Purchases:

Start Your Return:

  • If you have an Adidas account, sign in to your adiClub Account, go to Order History, select the order you wish to return, and then choose “Return Items” or “Free Size Exchange”. If you’re exchanging a product, select the new size.
  • If you don’t have an Adidas account and made a purchase as a guest, use the Order Tracker. Enter your order number and email address to find your order details, then select “Return Items” or “Free Size Exchange”.

Print the Shipping Label: After selecting the items for return or exchange, print the shipping label provided by Adidas.

Package Your Items: Place the items in a shipping box. Ensure they are in their original packaging and condition, with all tags attached.

Drop Off the Package: Take the sealed package to a local FedEx drop-off location.

For In-Store Purchases:

Bring the Item to Any Adidas Store: You can return items bought in-store or online at any Adidas retail store within the return window. Make sure to bring the items in their original packaging along with the receipt, email confirmation, or packing slip.


How can I return an item to Adidas?

For online purchases, initiate the return via the Adidas website or app, follow the instructions provided, and drop off your parcel at the specified drop-off point. Items must be in their original condition and packaging​​.

What is the return period for Adidas items?

Typically, you have 30 days from the date of purchase to return items, but Adidas offers a 60-day return policy for purchases made on their website. The return window may be extended during the holiday season​​.

Can I return online purchases in-store?

Yes, items purchased online can be returned at any Adidas retail store in the U.S., provided they are in new and unused condition​​.

Are there any items that cannot be returned?

Yes, personalized items, final sale items, products with removed protective lining, and items purchased from resellers are among those that cannot be returned. Additionally, certain limited items have specific return periods​​.

How will I receive my refund from Adidas?

Refunds are issued to the original form of payment or as an Adidas e-gift card. The processing time can take up to 30 days, depending on your bank​​.

Can I exchange an item bought from Adidas?

Yes, Adidas allows exchanges for items within 30 days after receiving your order. This period is extended to 60 days for purchases made between specific dates. Items must be in their original state and packaging​​.

What should I do if I ordered the wrong size or color?

You can exchange the item for free within 30 days of receiving it, provided it is in its original condition and packaging. The exchange window is extended to 60 days during certain periods. Note that items can only be exchanged once, and personalized or limited items may have restrictions​​.

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