Joann Return Policy 2024: Simple Return and Exchange Process

Are you wondering about JoAnn’s return policy? You’re in luck, as their policy is quite customer-friendly and straightforward. 

JoAnn allows you to return items at any time, with a preference for returns within 90 days of purchase. This policy applies to both in-store and online purchases. Returns with a receipt will be refunded in the original method of payment, while those without a receipt can opt for an exchange or store credit based on the lowest price in the last 90 days. It’s important to note that items should be in good condition, and certain products like custom-made items or those purchased in bulk at JOANN+ may have different return conditions. 

In this article, we delve deeper into the specifics of JoAnn’s return policy, providing you with all the details you need to navigate their returns process efficiently​​​​​​.

What Is Joann Return Policy

Joann offers a flexible return policy, allowing returns at any time without a time limit. Items can be returned in-store or by mail, with various refund options available such as original payment method, store credit, or exchange. 

For in-store returns, receipts enable refunds in the original payment method, while online order refunds exclude shipping costs. Returns over $100 paid in cash or by a PIN-based debit card may be refunded by check. A new e-gift card is issued for returns involving a JoAnn gift card. Without a receipt, customers can opt for an exchange or store credit, considering the item’s lowest price in the last 90 days. Note that electronics must be unopened and returned with a receipt. 

Mail returns incur a $7.95 shipping and handling fee, deducted from the refund. Restocking fees apply to some machines, such as sewing and craft tech machines. Customizable products and in-person classes have specific return conditions. International and bulk orders (JOANN+) have different return policies. 

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Joann Return Policy After 90 Days

Joann’s return policy is quite accommodating, allowing customers to return items at any time, even after 90 days from the purchase. While it is preferred to initiate returns within 90 days, Joann does offer flexibility. Customers can choose between a refund, exchange, or store credit.

If you don’t have a receipt, you can still opt for an exchange or store credit based on the item’s lowest price in the last 90 days. It’s important to note that certain items, like custom-made products, bulk purchases, worn items, or those in poor condition, are not eligible for return.

Joann’s Return Policy With Receipt

Joann offers a flexible and customer-friendly return policy. If you have a receipt, you can return your purchase to any Joann store or by mail, regardless of when you made the purchase. The refund will be processed in the original method of payment. However, refunds from online orders will not include the cost of shipping.

If the original purchase was made with cash or a PIN-based debit card, and the refund amount is over $100, it may be issued by check and mailed to you. For purchases made using a JOANN gift card, the refund will be issued as a new JOANN e-gift card.

If you paid by personal check, refunds up to $25 can be made in cash. For online purchases, you can look up the receipt in-store using your JOANN.com order number. 

Joann Return Policy Without Receipt

Joann offers a flexible return policy, even without a receipt. Customers have up to 90 days to return items for a refund, which will be given at the item’s lowest selling price in the past 90 days. The refund is typically issued in the original payment method, but for purchases over $100, a check or money order may be provided.

Items like clearance merchandise, custom-made products, and certain other exceptions are non-returnable. Returns can be made in-store or by mail, with online purchases eligible for in-store returns as well. It’s important to note that some products may incur a restocking fee, and for online returns by mail, a shipping and handling fee is deducted from the refund.

Joann’s return policy aims to be customer-friendly, accommodating a wide range of return scenarios while ensuring the process is straightforward and hassle-free​​​​​​.

Joann Return Policy in Store and Online

You can return products bought in-store or online to any Joann store without a time limit. If you have the receipt, your refund will be issued in the original payment method. For purchases made with cash or a PIN-based debit card over $100, refunds may be paid by check.

Online orders will be refunded minus the shipping cost. Without a receipt, you can still opt for an exchange or store credit at the item’s lowest price in the last 90 days. Electronics must be unopened for a return.

Certain machines like sewing and craft tech machines have a $25 restocking fee. Joann+ orders, however, do not accept returns. For customized products, replacements or refunds are possible if they arrive flawed or damaged. Refunds for in-person classes are easy to obtain if you cannot attend, with options to reschedule or request a refund​​​​​​.

Joann Return Policy Opened Items

Joann Fabric offers a customer-friendly return policy that allows returns of most items within 90 days. Items should be in their original condition, and refunds are generally processed in the original payment method.

However, there are some exceptions: custom-cut fabric, clearance items, and certain electronic items may not be returnable or could incur a restocking fee. For items like sewing machines, a $25 restocking fee may apply.

For electronic items, they must be returned unopened with a receipt. Online purchases can be returned by mail or in-store, but keep in mind that refunds for mailed returns may take longer to process​​​​​​.

Joann Return Policy on Sewing Machine

You can return sewing machines within 90 days of purchase. If you have the receipt, you’ll get a refund in the original payment method. Without a receipt, your refund will be based on the item’s lowest selling price in the past 90 days.

Notably, sewing machines incur a $25 restocking fee when returned. It’s important to remember that electronics, including sewing machines, must be returned with a receipt and in their original, unopened packaging.

If the product is defective, it’s recommended to contact the manufacturer for repairs or replacements covered under warranty​​​​​​.

Joann Return Policy Clearance

Joann Fabric’s return policy is generally customer-friendly, but there are some important exceptions, especially concerning clearance items. Clearance merchandise at Joann Fabric is typically considered final sale and cannot be returned. This is a common practice for discounted items, as they are often sold at a significantly reduced price. 

For other products, Joann offers a flexible return policy, allowing most items to be returned within 90 days, provided they are unused and in their original condition. This includes items purchased both in-store and online. However, for returns without a receipt, the refund will be based on the item’s lowest price in the last 90 days, and a valid photo ID is required.

Custom-made products are an exception to this rule; they cannot be returned unless they are defective or damaged. Similarly, certain items like personalized or custom-made products, as well as items that have been opened or used (such as patterns or books), are non-returnable. Additionally, Joann Fabric imposes a restocking fee for some returns, typically 15% of the item’s original price, which is deducted from the refund amount.

What Is Joann Exchange Policy

Joann’s exchange policy is designed to be customer-friendly and flexible. Customers can return items at any time, with a preference for returns within 90 days of purchase. The return process allows for exchanges, refunds, or store credit, even without a receipt. However, certain items like worn items, custom-made products, and bulk purchases at JOANN+ might not be eligible for return. 

For in-store returns, refunds are made in the original payment method, and for mail returns, Joann provides a return label upon request. Additionally, items like custom-cut fabric or clearance items might not be eligible for return, and restocking fees could apply for certain products. 

It’s important to note that the return policy can vary for different types of items, such as sewing machines or yarn. Therefore, it’s recommended to check the specific policy for the item you’ve purchased. The refund process begins as soon as the return is received, but it may take some time for the refund to reflect in your account. For international orders, the return process is different and may involve additional shipping costs​​​​​​.

How to Return an Item to Joann

Returning an item to Joann is a straightforward process whether you purchased the item online or in-store. Here’s a step-by-step guide to help you through the return process:

In-Store Returns

• Receipt and Item Condition: Have your original receipt handy. Ensure that the item is in its original, unused condition.
• Timeframe: You have up to 90 days from the purchase date to make your return.
• Process: Simply take the item along with the receipt to any Joann store. If you paid in cash or with a PIN-based debit card and the refund amount is over $100, it may be refunded by a mailed check.
• No Receipt: If you don’t have a receipt, you can still opt for an exchange or store credit, but this will be based on the lowest price of the item in the last 90 days. A photo ID is required for this process.
• Special Items: Electronics must be returned unopened. For items like sewing machines, a restocking fee may apply.

Online Returns

• Contact Customer Care: To return an online purchase by mail, contact Joann’s Customer Care team. Select “Return Item(s)” and provide your order number and the items you wish to return.
• Return Label: They will provide you with a return label.
• Shipping Fee: Be aware that a $7.95 return shipping & handling fee will be deducted from your refund.
• Refund Processing: Refunds are issued in the original form of payment. It may take up to 10 additional business days for your credit card company to post the refund to your account.

Joann Customer Care details 

Here are the Joann Customer Care details for returns: 

• Phone: 1-330-735-6576 
• Email: customer.service@joann.com
• Website: https://www.joann.com/

FAQs

Conclusion

In conclusion, Joann’s return policy is notably customer-friendly and accommodating. Customers are provided up to 90 days to return their purchases, although certain items may have specific return timeframes, and some products are not eligible for return, such as custom-cut fabric or clearance items.

A restocking fee may be applied for some returns, and non-returnable items include personalized products and items that have been opened or used. For a smooth return process, it’s advised to retain all necessary documentation, including receipts. Joann also offers the option to return items in-store or via mail, though a $7.95 return shipping and handling fee may be deducted from the refund for mail returns.

Additionally, it’s important to note that the return policy may vary slightly depending on the local store and current circumstances, such as COVID-19 restrictions​​​​​​.