Azazie Return Policy 2024: Stress-Free Returns and Exchanges

azazie return policy

If you’ve recently shopped with Azazie and are considering a return, it’s important to understand their return policy. Azazie allows returns for most standard-size dresses and accessories within 30 days of delivery.

However, there are exceptions and specific conditions, such as a restocking fee for certain items and a non-refundable charge for Try-On dresses. Understanding these nuances will help you navigate the process smoothly and ensure a hassle-free experience.

Let’s start exploring the details to make your return process as seamless as possible.

What Is Azazie Return Policy

Azazie’s return policy is quite customer-friendly but with specific rules. Most standard-size dresses and accessories can be returned within 30 days of delivery, though jewelry and headpieces have a shorter 7-day return window. Items like custom dresses, swatches, and certain ready-to-ship dresses can’t be returned.

For eligible items, they must be unworn, unwashed, and with original tags. There’s a 10% restocking fee for many items, reflecting Azazie’s commitment to sustainability.

Refunds are issued either to your original payment method or as store credit in your Azazie account, but shipping costs aren’t refunded. Remember, approval is needed before returning items!

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Azazie Return Policy After 30 Days

Azazie’s return policy is pretty strict about the 30-day window. If you’ve got a dress or accessory from them, you need to send it back within 30 days of getting it. Unfortunately, if you miss this deadline, they generally won’t accept the return.

So, it’s really important to decide quickly if you want to keep your item or not. If you find yourself outside the 30-day period, it might be tough to get a return approved.

How To Return Azazie Items by Yourself

Returning Azazie items by yourself involves a few simple steps:

  • Log into your Azazie account or, if you used guest checkout, enter your order number to access your order page.
  • In the “Actions” section of your order page, choose “Return Items.”
  • Decide whether to return in person or via mail.

In-Person: You’ll receive a QR code to show at the Happy Returns location.

Via Mail: A prepaid return label will be sent to you.

  • Choose the items you wish to return, provide a reason, select a refund method, and submit your request.
  • If returning via mail, navigate to your order details, click “Return Status,” and then “View Return Label” to download and print it.

Please remember, it may take up to 2-3 weeks for your mail return to be processed and your refund completed

Azazie Bridesmaid Dresses Return Policy

You can return them within 30 days of delivery, but there’s a 10% restocking fee. This fee is part of their effort to be environmentally friendly.

Just make sure the dress is unworn, unaltered, and still has its tags on. Remember, this policy doesn’t cover custom size dresses or certain other items like fabric swatches. It’s a fair policy, giving you enough time to decide while keeping things sustainable for Azazie​

Azazie Return Try on Dresses

When you order a Try-On dress from Azazie, you have a week to decide if it’s right for you. Remember, the cost you pay for this trial includes shipping and isn’t refundable.

But here’s the good part: if you decide to buy the dress, you can return it within 30 days of delivery if it doesn’t work out. Just make sure it’s in the same condition you received it in, and send it back within that 30-day window​


Can You Exchange Azazie Dresses?

Yes, Azazie offers an Exchange Program for standard-size dresses and most accessories within the United States. This program is facilitated through Happy Returns, making the process straightforward for customers. Exchanges must be initiated within 30 days of delivery for standard items, while jewelry and headpieces have a shorter window of 7 days

How Long Does It Take to Get a Refund from Azazie?

After you’ve dropped off your exchange items with Happy Returns, Azazie begins processing your refund immediately. This refund is credited to your Azazie Account Balance within 24 hours, which can then be used for future purchases​​.


Azazie’s return policy is well-structured and user-friendly, prioritizing customer satisfaction while maintaining the quality and integrity of its products. The policy allows returns of standard size dresses and certain accessories within 30 days, with specific conditions for try-on dresses and a restocking fee for certain items.

This approach strikes a balance between flexibility for customers and sustainability for the company. While it may not accommodate every situation, Azazie demonstrates a commitment to providing clear, fair guidelines for returns, ensuring a straightforward and hassle-free experience for its customers.

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