DSW Return Policy 2024: Understanding DSW’s Flexible Return Policy

dsw return policy

If you’re grappling with the nuances of DSW’s return policy, you’re not alone. Navigating the specifics can be complex, but I’m here to clarify them.

DSW’s return policy is notably flexible, offering a 60-day return window with no questions asked for unworn items, complete with original receipts and boxes. This policy extends to online purchases, where a FedEx return shipping label facilitates easy returns or exchanges. Post 60 days, returns are still accepted but for store credit only.

Without a receipt, DSW offers merchandise credit, factoring in the current price of the item. The policy shines particularly for online purchases above $35, allowing for free returns or exchanges within 60 days, promoting a risk-free shopping experience right from your home​​​​​​.

In this article, I will tell you more about these aspects of DSW’s return policy.

What Is the DSW Return Policy

DSW’s return policy offers a balance of flexibility and fairness, catering to customer satisfaction. With a standard 60-day return window, extended to 365 days for VIP Elite members, it accommodates both regular and loyal shoppers.

The policy allows returns with or without a receipt, providing refunds in the original payment form or as a merchandise credit, ensuring hassle-free transactions. Even after 90 days, customers can still receive merchandise credit, demonstrating DSW’s commitment to long-term customer service.

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DSW Return Policy With Receipt

DSW’s return policy with a receipt offers a seamless and customer-friendly experience. You have up to 60 days from the date of purchase to return items, extended to 365 days for VIP Elite customers. Returns and exchanges can be made either by mail or in-store.

Ensure that the products are in unworn or like-new condition, even if the package has been opened. Following a valid return with all required documents, you’ll receive a refund in the original form of payment​​.

DSW Return Policy Without Receipt

DSW’s return policy without a receipt is designed to accommodate customers while ensuring the integrity of the returns process. If you don’t have the original receipt or shipping invoice, you’re still eligible to return your item.

In such cases, DSW offers a merchandise credit instead of a direct refund. To facilitate this process, the store may request photo identification and has the discretion to limit the number of items you can return without proper documentation.

DSW Return Policy After 60 Days

In the event that you need to return a purchase to DSW after 60 days, the policy is accommodating but differs from the standard 60-day return window.

If the original receipt is not available or if 60 days have elapsed since the purchase, DSW offers a merchandise credit instead of a refund to the original payment method. This credit can be used to explore the extensive range of products available at DSW.

DSW Return Policy After 90 Days

If you have the original sales receipt or shipping invoice, DSW will issue a merchandise credit for the returned items, regardless of the original form of payment.

This policy applies to both returns and exchanges after the specified timeframes, ensuring a flexible and customer-friendly approach. For exchanges beyond 60 days, DSW provides a merchandise credit for any price difference, accommodating changes in customer preferences or needs​​.

DSW Return Policy Without Box

DSW’s return policy is precise regarding items returned without their original box or packaging. Items must be unworn and undamaged to qualify for a return. In cases where merchandise is found to be defective after removing the tags or opening the item, customers can still receive a refund.

However, it’s important to note that returns or exchanges made through the mail for items not in their original packaging are not eligible for a refund. Additionally, the customer will be responsible for the shipping cost in such cases. To avoid uncertainty, customers unsure about their return’s eligibility should visit a DSW store directly​​.

DSW In-Store Return Policy

You can return products to any DSW store. The items must be in their original, unused, and unworn condition. It’s important to bring the receipt for the item. The product should be returned in its initial packaging.

Upon verification, customers receive an immediate refund to the original payment method used during purchase. This policy emphasizes the importance of maintaining the product’s condition and having proof of purchase, ensuring a fair and efficient return process for both the customer and DSW​​.

What Is the DSW Online Return Policy

DSW’s online return policy is designed for customer convenience and flexibility. Here are the key points:

  • Return Window: Customers have up to 90 days from the purchase date to return products online. For VIP Elite members, this period extends to 365 days.
  • Condition of Products: Items must be in their original, undamaged, and unused state.
  • Receipt and Order Details: Returns should be accompanied by the product’s actual receipt and order details.
  • Post-Deadline Returns: Products returned after the 90-day window will be accepted with a receipt or invoice form, but refunds will be issued as a merchandise credit.
  • Gift Returns: Gifts are also eligible for return under this policy.

This policy ensures that DSW’s online customers have a clear and fair process for returning purchases, enhancing their shopping experience​​.

DSW Return Policy on Clearance

DSW’s return policy regarding clearance items is straightforward and professionally tailored to ensure customer satisfaction while maintaining the store’s integrity.

Products purchased from DSW, including clearance items, are eligible for return or exchange within 60 days of the purchase date. However, to qualify for returns or exchanges, these products must be in their original condition and accompanied by a receipt or packing slip. It’s important to note that certain products, such as clearance items and gift cards, are not eligible for returns or exchanges.

What Is the DSW Exchange Policy

Exchanges are permissible only for the same item in a different size or color. If you wish to exchange for a different product, you must follow the return process and place a new order. For online exchanges, your new item will be shipped once DSW confirms the exchange after receiving your return package via FedEx.

Importantly, you won’t be charged for shipping in this process. However, the exchanged merchandise must be unworn, in its original packaging, and accompanied by the original sales receipt or shipping invoice, or you’ll be charged for both the original purchase and the exchange​​.

How to Return an Item to DSW

Returning an item to DSW, whether online or in-store, is a process that emphasizes customer convenience and efficiency. Here’s a detailed, step-by-step guide:

In-Store Returns:

  • Prepare: Have your original receipt and ensure the item is unopened and unused.
  • Visit a DSW Store: Go to any DSW location; it doesn’t have to be the one where you made the purchase. Online purchases can also be returned at stores.
  • Return Counter/Cashier: Present your item for return. The staff will guide you through the process.
  • Complete the Return: Accept the terms of the return, including the refund amount, destination, and timeframe​​.

Online Returns:

  • DSW Website: Visit DSW.com and select “Return & Exchange Policy” for online return options.
  • Shipping Label: Print your shipping label, or visit a FedEx location for assistance.
  • Package Your Item: Include the original packing slip or receipt and securely pack the item.
  • Mail the Package: Affix the label and send it off. Processing takes about 7-10 days.
  • Refund or Exchange: Await your refund on the original payment method or receive a replacement item if it’s an exchange​​.

DSW Customer Care details

DSW customer service details are as follows:

DSW Customer Service Hours

DayService Hours
Monday-Friday7 AM – 10 PM
Saturday10 AM – 10 PM
Sunday12 PM – 9 PM

DSW Store Hours

DayStore Hours
Monday-Friday10:00 AM – 8:00/9:00 PM
Saturday10:00 AM – 8:00 PM
Sunday10:00 AM – 7:00 PM


Can I return worn shoes to DSW?

No, DSW does not accept used or worn shoes as returns. To ensure eligibility for a return, keep the item in its original packaging and do not wear it outside.

Can I return DSW online purchases to a DSW store?

Yes, you can return online purchases from DSW.com to a DSW store. However, in-store purchases cannot be returned by mail.

What is DSW’s return policy when you don’t have a receipt?

You can return items without the original receipt or shipping invoice, but you will receive a refund as merchandise credit. DSW may request photo ID and may limit the number of items you can return without documentation.

Can you return items purchased from DSW.com for free?

Generally, you need to pay for shipping for online returns. Online orders come with a prepaid FedEx label. Using this label incurs an $8.50 charge, deducted from your refund. Avoid this fee by becoming a DSW VIP Gold or DSW VIP Elite member, or by paying with a DSW Rewards Visa® credit card.


DSW’s return policy is notable for its customer-centric approach, offering a smooth and hassle-free experience. VIP Elite customers enjoy an extended return period of up to 365 days, while regular customers have a 60-day window. Products must be returned in their original, sellable condition.

Both in-store and mail returns are available, with full refunds issued within 60 days of purchase. Store credit is provided for returns without a receipt or after 60 days.

Exchanges are free of shipping charges, further enhancing customer convenience. Overall, DSW’s policy reflects a commitment to flexibility and customer satisfaction​​​​​​​​​​​​.

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