Moores Return Policy 2024: Hassle-Free Returns and Exchanges

moores return policy

Are you looking to return or exchange your recent purchase from Moores but unsure about their policy? Moores offers a simple return policy, ensuring satisfaction with every purchase.

Within 90 days of your original purchase or delivery date, you can return, refund, or exchange items, seamlessly aligning with your needs. Whether you shop in-store or online, Moores accommodates your preferences.

In this guide, I will tell you the aspects of Moores’ return policy, providing clarity and peace of mind for your shopping experience.

What Is Moores Return Policy

Moores offers a customer-friendly return policy, allowing returns, refunds, or exchanges within 90 days of purchase or delivery. If you return an item after this period, you’re eligible for in-store merchandise credit.

While in-store and online purchases can be returned at any Moores store, items should ideally be accompanied by the original receipt or a packing slip for online orders. Refunds are processed in the original payment method. However, without a receipt, the possibility of a refund is uncertain.

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Moores Return Policy Without Receipt

Moores’ return policy without a receipt is quite clear and specific. For online purchases, customers have the option to download a receipt from Moores’ website.

This flexibility facilitates the return process for online shoppers. However, the policy is stricter for in-store purchases. If you lose your receipt for items bought in a physical store, it’s likely that you won’t be able to receive a refund for your returned items.

Moores Return Without Tags

Returning items without tags to Moores can be a nuanced process. Generally, most retailers, including Moores, prefer items to be returned with original tags to ensure they are in new and unworn condition.

Without tags, some stores may refuse the return or offer store credit instead. If you accidentally remove the tags, there are options:

  • Contact Moores and explain the situation. They might accept the return or offer a solution like attaching a replacement tag.
  • Provide proof of purchase, like a receipt, to support your return request.
  • Returning clothing with removed or damaged tags can be more challenging. Moores may accept returns on a case-by-case basis, especially if the clothing is unworn and in new condition, and you can provide proof of purchase.
  • Some stores may refuse returns without tags, while others may offer store credits or exchanges. To increase your chances of a successful return, keep the receipt and ensure the garment is in unworn and unwashed condition. Presenting a valid reason for the return can also help.

What Is Moores Exchange Policy

Moores offers a customer-friendly exchange policy, allowing you to exchange products within 90 days of purchase. It’s important to note, however, that final sale items are not eligible for exchange. To facilitate an exchange, simply bring the item to any Moores store. Unfortunately, Moores currently does not support exchanges through mail.

This policy ensures you have ample time to exchange items while maintaining the quality and integrity of their merchandise, reflecting Moores’ commitment to customer satisfaction​​.

What Items Are Eligible for Return?

Moores, renowned for its exquisite collection of men’s formal wear, maintains a customer-friendly return policy. However, certain items are exceptions to this policy. Understanding these exceptions is crucial for a seamless return experience.

General Return Policy: Most items purchased from Moores are eligible for return, refund, or exchange within a 90-day period from the date of purchase or delivery. This policy caters to both in-store and online purchases, ensuring flexibility for the customers​​.

Exceptions to the Policy:

  • Final Sale Items: These are typically not eligible for returns. It’s important to be certain before purchasing final sale items as they are a final commitment​​.
  • Customized Items: Items that have been customized have separate return terms. The specifics of these terms can vary, so it’s advisable to inquire directly at the time of purchase​​.
  • Worn Clothing: The return of worn clothing is subject to the discretion of store management. This is to maintain the integrity and quality of the products​​.
  • Altered Clothing: Similar to worn clothing, any returns for altered clothing are also at the discretion of the store management​​.

Process and Proof of Purchase: To return an item, the original sales receipt or proof of purchase (like an order confirmation email) is generally required. This aids in a smooth and verifiable return process​​​​.

How to Return an Item to Moores

Certainly! Here’s a detailed guide on how to return an item to Moores, both online and in-store:

1. In-Store Returns:

  • Prepare: Bring the item along with its original sales receipt. For online purchases, bring a printed packing slip from Moores’s return portal or a shipping/confirmation email.
  • Visit a Store: Go to any Moores store.
  • Process: Approach the help desk. Store staff will assist with the return process.
  • Refund: If the return is accepted, the refund will be issued in the original form of payment or as a check within ten days.

2. Online Returns (In-Store):

  • Prepare: For items purchased online, carry the item with the order confirmation email or printed packaging slip from Moores’s return forms.
  • Visit a Store: Return the item to any Moores store.
  • Refund: The refund will be issued in the original form of payment or as an in-store credit for gift orders.

3. Online Returns (Mail-in):

  • Start the Return: Go to Moores’s official website, navigate to ‘Returns and Exchanges’, and click on “Start A Return”.
  • Enter Details: Input your order number and email or ZIP code. Then, select the items to return and state the reason.
  • Print Documentation: Print the return packing slip and shipping label.
  • Package and Send: Pack the items in a box, attach the return shipping label, and drop off the parcel at the nearest FedEx Canada location.
  • Receive Refund: A refund should be processed within 14 business days.

Moores Customer Care Details

Leon’s customer service details are as follows:


What is Moores’ return policy?

Moores allows returns, refunds, or exchanges within 90 days of purchase or delivery. After 90 days, only in-store merchandise credit is offered​​.

Are online purchases eligible for return in-store?

Yes, online purchases can be returned or exchanged in-store within 90 days. After 90 days, only in-store merchandise credit is given​​.

Can I get a refund without a receipt?

Moores generally requires the original receipt for returns. Without it, a refund might not be granted​​.

How long do refunds take to process?

Check refunds can take up to 10 business days, while online refunds may take around 14 business days​​.

Is it possible to exchange items online at Moores?

No, Moores only offers in-store exchanges and does not support mail exchanges​​.


To ensure a smooth process, bring the original receipt or a printed packing slip for online orders. After 90 days, refunds are given as in-store credit. While exchanges are permitted within the 90-day window, final sale items are excluded. For worn clothing, returns are at the store’s discretion.

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