Figs Return Policy 2024: Returns & Exchanges Explained
Wondering how FIGS handles returns?
FIGS offers a straightforward return policy, allowing customers to return unworn, unwashed items with tags attached up to 30 days from the purchase date. However, it’s important to note that shipping fees are not refundable, and embroidered items or those marked as Final Sale cannot be returned.
In this article, we delve into the specifics of FIGS’ return policy, ensuring you have all the information you need to make informed decisions about your purchases.
What Is Figs Return Policy
FIGS offers a customer-friendly return policy for its medical apparel and scrubs. Customers can return unworn, unwashed items with tags attached within 30 days from the purchase date for a refund. However, it’s important to note that shipping fees are non-refundable, and embroidered items or products marked as Final Sale are not eligible for return or exchange.
Figs Return Policy After 30 Days
Figs’ return policy allows customers to return unworn, unwashed items with tags attached up to 30 days from the purchase date for a refund. However, beyond this 30-day window, the policy becomes more restrictive.
Items such as those that have been embroidered or marked as final sale are not eligible for return or exchange at any point. While the initial 30-day policy is generous, customers seeking returns after this period must be aware of these limitations.
It’s also important to note that shipping fees are not refundable, and Figs reserves the right to refuse returns on merchandise that appears worn or damaged.
Figs Return Policy Without Receipt
FIGS offers a customer-friendly return policy, allowing items to be returned within 30 days of purchase for a refund, provided they are unworn, unwashed, and have tags attached. For U.S. customers, exchanges or returns for store credit can be requested up to 60 days from the purchase date.
The policy emphasizes the company’s commitment to satisfaction and quality, although it does not directly address returns without a receipt. It’s implied that having some proof of purchase, like an order number, may be necessary to facilitate the return process, especially for gift returns where the recipient can use the Gift Returns Portal.
This ensures a streamlined return experience while maintaining high standards for product condition and customer accountability.
What Is Figs Exchange Policy
FIGS provides a customer-centric exchange policy, allowing U.S. customers to exchange items within 60 days of purchase, focusing on core styles and classic colors of equal value. While refunds are possible within 30 days, this flexible exchange period encourages satisfaction and confidence in their products.
However, it’s important to note that direct exchanges are not available for international customers, emphasizing the need to check eligibility before proceeding.
Figs Embroidery Return Policy
FIGS’ return policy is designed with customer satisfaction in mind, yet it places particular emphasis on embroidered items. Embroidered products, due to their personalized nature, are considered final sale and are not eligible for returns or exchanges. This policy is in place to ensure the uniqueness of each embroidered item, aligning with the company’s commitment to providing personalized apparel.
However, FIGS encourages customers to contact their support team if there is an error with an embroidered order, providing an opportunity for resolution. Customers are advised to carefully review their embroidery requests and order details before finalizing their purchase to avoid any issues.
Figs Holiday Return Policy
FIGS extends its return policy during the holiday season, allowing customers to return products for up to 60 days from the purchase date for items bought between November 15th and December 31st.
This offers added flexibility for holiday shopping, ensuring customers can confidently purchase gifts. Products must be returned in their original packaging, in a new and resalable condition. Any product that has been used or partially installed is non-returnable, and shipping fees are non-refundable.
How to Return an Item to Figs
Returning an item to FIGS, whether online or in-store, involves a few straightforward steps. Here’s a step-by-step guide to ensure a smooth return process:
Online Returns
- Locate Your Order Number: Start by finding your order number, which can be found on your packing slip and in your order confirmation email.
- Start the Return Process Online: Visit the FIGS return page. You’ll need to enter your order number and shipping zip code to initiate the return.
- Prepare the Item: Make sure the item is in new, unworn condition with all tags attached. Note that FIGS does not accept returns on custom-made products, final sale merchandise, or products specified as non-returnable. Embroidered items are also final sale and cannot be returned for a refund or exchange.
- Follow Instructions for Shipping: Once you’ve initiated the return online, follow the provided instructions to ship the item back to FIGS. U.S. customers may be eligible for a prepaid return label, making the process easier.
In-Store Returns
For in-store returns, the process might vary slightly based on the store’s specific policies, but generally, you would follow these steps:
- Visit the Store: Bring the item along with the original receipt or order confirmation to the store.
- Check In-Store Policy: Verify the in-store return policy upon arrival to ensure the item is eligible for return. It’s worth noting that FIGS’ online resources primarily detail the online return process, so in-store return policies might not be as readily available online.
- Request a Return or Exchange: Speak with a store associate to process your return or exchange. Ensure the item is in the condition required for a return, as mentioned above.
FIGS Customer Service
Here are the Figs Customer Care details for returns:
- Phone: +1-888-462-1901
- Email: stat@wearfigs.com
- Website: https://www.wearfigs.com/
FAQs
What is FIGS’ return and exchange policy?
FIGS allows customers to return unworn, unwashed items with tags attached within 30 days from the purchase date for a refund. Shipping fees are not included in the refund. Embroidered items, items marked as Final Sale, and certain other specified items cannot be returned or exchanged.
How do I start the return process with FIGS?
To initiate a return, customers should visit the FIGS return portal, enter their order number and shipping zip code to get started.
Can I return or exchange FIGS products received as a gift without notifying the purchaser?
Yes, in the U.S., you can return or exchange items received as a gift without notifying the purchaser. You will need access to the order number and shipping zip code to use the Gift Returns Portal.
Are there any special instructions for international customers regarding returns?
International customers, except for those in Germany, can use a prepaid return label provided through the returns portal. German customers are charged a €5 return fee, deducted from the refund. Exchanges or store credit are not available for international customers at this time.
What items are non-returnable at FIGS?
Non-returnable items include embroidered and final sale items, custom-made products, and products specified as non-returnable in the description.
Conclusion
In conclusion, FIGS offers a customer-friendly return policy, allowing for returns within 30 days of purchase. Items must be unworn, unwashed, with tags attached to be eligible for a refund, though shipping fees are not refundable.
Exchanges are permitted within 60 days for products of equal value, but embroidered items and those marked as Final Sale are not returnable. This policy demonstrates FIGS’ commitment to quality and customer satisfaction, ensuring a positive experience even when returns are necessary.
