Timberland Return Policy 2024: Worry-Free Refunds for 60 Days

timberland return policy

If you’re considering a return of your Timberland purchase, it’s important to know that Timberland has a fairly straightforward and customer-friendly return policy. 

Timberland permits returns within 60 days of purchase, provided that the items are unworn, unwashed, undamaged, and unaltered. This policy includes online purchases, which can be returned either by mail or in person. However, it’s worth noting that items bought online using PayPal must be returned via mail for a refund to the original form of payment or can be returned in-store for a gift card. Customized goods are generally not returnable unless there’s a manufacturing error. For items damaged during shipment, customers are advised to document the damage and contact customer support promptly. 

In this article, we have covered the key aspects of Timberland’s return policy to ensure you can make informed decisions about your purchases and returns​​​​.

What Is Timberland Return Policy

Timberland’s return policy offers customers a 60-day window from the date of purchase to return products that are unworn, unwashed, undamaged, and unaltered. Customized goods are excluded from this policy unless there’s a manufacturing error, in which case,

Timberland’s customer service must be contacted within ten days of receiving the product. Refunds are issued to the original payment method, typically processed within 7-10 business days. For online orders paid through PayPal, returns must be made in person, and only gift cards can be offered as a refund.

Timberland does not directly facilitate exchanges; customers are advised to return the item and place a new order. Purchases made with Timberland’s electronic or physical gift cards are considered final. 

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Timberland Return Policy Without Receipt

Timberland’s return policy allows for returns within 60 days of purchase, even without a receipt. However, without a receipt, the refund will be issued as in-store credit for the item’s actual price. Exchanges are possible at Timberland stores; if you don’t have a receipt, the store can evaluate the item for an exchange or store credit.

For items bought online, you can return them either in-store or by mail, but purchases from physical stores must be returned in-store and cannot be processed through Timberland.com. It’s important to note that customized products cannot be returned, and the items must be in their original, unused condition.

Timberland Outlet Return Policy

Timberland.com offers a customer-friendly return policy. You can return items purchased online within 60 days of shipment for size, fit, or style reasons, provided they are not damaged, washed, altered, or worn. Holiday purchases have a special return period until January 31st of the following year, or 60 days from purchase, whichever is later.

The process is free and straightforward, with a pre-paid shipping label provided. Note that final sale items, gift cards, and international returns incur additional charges. Refunds are processed to the original payment form within 6-10 business days after receiving the return​​.

Timberland Return Policy Defective

If you purchase a Timberland product and find it defective, the company offers a 12-month limited warranty from the original date of purchase. This warranty applies only to items bought from Timberland or authorized sellers. To claim the warranty, you need to provide proof of purchase, photos of the defective area, and other relevant details. The company then reserves the right to either replace the product or issue a credit depending on the nature of the defect.

For general returns, Timberland allows returns within 60 days of purchase, provided the products are unworn, unwashed, undamaged, and unaltered. Customized goods are only returnable if there’s a manufacturing error, and you must contact Timberland’s customer service within ten days of receiving the product. Timberland processes refunds to the original payment method, usually within 7–10 business days.

What Is Timberland Exchange Policy

Timberland’s exchange policy provides flexible options for customers. For online purchases, exchanges must be processed by returning the item for a refund and placing a new order due to inventory and transit times limitations. Items damaged during shipping or with defects can be exchanged by contacting Timberland directly.

In-store purchases can be exchanged at any Timberland store, but cannot be processed through their website. If you lack proof of purchase, Timberland stores may still offer an exchange or store credit. Gift cards, final sale, and customized products are not eligible for exchange. For more details and assistance, Timberland’s customer service is available to guide you through the process​​​​​​​​​​​​.

Timberland Lifetime Warranty Policy

Timberland does not offer a lifetime warranty for its products. Instead, they provide a one-year limited warranty that covers defects in materials and workmanship. This warranty begins from the date of purchase and does not cover normal wear and tear, improper care, or accidental damage.

Timberland also offers a satisfaction guarantee policy, allowing customers to return products within 30 days of purchase if they’re not completely satisfied. The return must include the original purchase receipt and product packaging. For any issues that arise after the warranty period, Timberland may offer repair services on a case-by-case basis, but this is not guaranteed. It’s important to note that the warranty only applies to products purchased from authorized Timberland retailers or directly from Timberland​​​​.

How to Return an Item to Timberland

Returning an item to Timberland can be done either online or in-store, and the process is fairly straightforward. Here’s a step-by-step guide for both methods:

Return an Item to Timberland Online

  • Prepare the Item for Return: Ensure the item is in its original condition – unworn, unwashed, undamaged, and unaltered.
  • Fill in the Return Form: Complete the return form that came with your packing slip. If you don’t have one, you may need to print a new one from Timberland’s website.
  • Print the Free Shipping Label: Download and print the free shipping label from Timberland’s website. If you received a pre-printed return label with your order, you can use that instead.
  • Package the Item: Pack the item securely in its original box or packaging. Attach the new shipping label over the old one.
  • Ship the Item: Send the package via the United States Postal Service (USPS), FedEx, or drop it off at a Walgreens collection point or other designated drop-off locations.
  • Track the Return: Keep the return tracking number for your records. You can track the status of your return on Timberland’s website.

Return an Item to Timberland In-Store

  • Prepare the Item for Return: Make sure the item is in its original condition – unworn, unwashed, undamaged, and unaltered.
  • Visit a Timberland Store: Locate the nearest Timberland specialty store or factory outlet. Note that returns cannot be processed at partner retailers.
  • Return the Item: Bring the item along with the original receipt. Speak to a salesperson and fill in the return form available in-store.


In conclusion, Timberland’s return policy is customer-friendly and straightforward. Customers have 60 days from the purchase date to return items, provided they are unworn, unwashed, undamaged, and unaltered. This policy includes a free return shipping label for convenience. However, there are exceptions: final sale and clearance items, as well as gift cards, are non-returnable. Online orders paid through PayPal must be returned in-store for a gift card, as direct refunds to PayPal are not available. Refunds are processed to the original payment method, taking 6-10 business days. For any issues, especially damaged items during shipping, customers should promptly contact Timberland’s customer service for resolution​​​​.

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