Tillys Return Policy 2024: Understanding Tillys Returns Like a Pro!

Tilly’s return policy offers a straightforward and customer-friendly approach to returns and exchanges. 

Customers have up to 60 days to return full-priced merchandise, whether purchased online or in-store, as long as the items are unworn, unaltered, and include the original packaging and billing receipt. For online purchases, items can be returned by mail or at a Tilly’s store. However, do note that a return label fee of $7 may be deducted from your refund, and original shipping costs are non-refundable. 

In this article, we have explored the key aspects of Tilly’s return policy to help you understand how to make your shopping experience hassle-free and satisfying.

What Is Tillys Return Policy

Tillys’ return policy allows for the return of merchandise with the original receipt and tags attached within 60 days of purchase. Full-priced items that meet these requirements are eligible for a refund to the original method of payment, while sale items (except those ending in .97 cents) can be returned for Tillys Store Credit.

Items ending in .97 cents during red tag promotional clearance events, as well as undergarments, swimwear, sunglasses, goggles, watches, jewelry, cosmetics, skateboards, CDs, and Blind Box’s, are considered final sale and are not returnable. Shoes must be returned in their original shoe box, and damaged boxes or those used for shipping will not be accepted. The original cost of shipping is nonrefundable. Store-issued gift cards or store credits are non-transferable and cannot be sold.

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Tillys Return Policy Without Receipt

If you don’t have your original receipt, an exchange might be possible for merchandise of equal or lesser value, but this is at the discretion of the store. Online returns also require a receipt, and if you’ve misplaced it, you should contact Tilly’s Customer Service to see if a copy can be provided.

Items must be in their original condition and packaging, with all tickets and garment labels attached, to be eligible for a return. It’s important to note that certain items like sunglasses, goggles, watches, undies, jewelry, face masks/coverings, cosmetics, and clearance items are final sale and cannot be returned. For more detailed information, you can visit Tilly’s return policy pages on their website​​​​​​.

Tillys Return Policy After 60 Days

Tilly’s return policy allows returns of full-priced merchandise within 60 days of purchase, provided the items are with the original receipt and tags attached. These returns will be refunded to the original method of payment. However, sale merchandise is returnable only for Tillys Store Credit, and items with prices ending in .97 cents (during red tag promotional clearance events) are considered final sale.

Certain products like undergarments, swimwear, and others are also deemed non-returnable. The policy applies to both online and in-store purchases, but shoes must be returned in their original shoebox, which cannot be used as a shipping box. The original cost of shipping is nonrefundable, and store-issued gift cards are non-transferable.

For online purchases, Tilly’s does not offer exchanges, so you would need to return your item and place a new order. In the case of store closures, Tilly’s had extended the in-store return period by 30 days after reopening​​​​​​.

Tillys Online Return Policy

Tillys’ online return policy allows customers to return merchandise with the original receipt and tags attached within 60 days of purchase. Full-priced items meeting these conditions are eligible for a refund to the original payment method. Sale items, except those ending in .97 cents, can be returned for Tillys Store Credit.

However, merchandise ending in .97 cents during red tag promotional events is final sale. Specific items like undergarments, swimwear, sunglasses, watches, jewelry, and cosmetics are also non-returnable. For shoes, they must be returned in the original shoe box, which should not be damaged or used as a shipping box.

Tillys Return Policy on Sale Items

Tillys’ return policy for sale items is tailored to offer flexibility while maintaining certain restrictions. Customers can return full-priced merchandise within 60 days of purchase, provided the items have the original receipt and tags attached. Sale merchandise, however, is only returnable for a Tillys Store Credit. An important point to note is that sale items ending in .97 cents are considered final sale during red tag promotional clearance events and cannot be returned. It’s also worth mentioning that all sales on specific items like undergarments, face masks, and jewelry are final. For items purchased during holiday periods (November through December), returns or exchanges are accepted through January 15th. Customers should also be aware that the original cost of shipping is nonrefundable, and return shipping fees may apply depending on the method chosen​​​​​​.

What Is Tillys Exchange Policy

Tillys’ exchange policy is both comprehensive and customer-friendly. For online purchases, they accept returns within 60 days, provided the items are unworn, unwashed, and have their original tags and packaging. This policy also applies to full-priced items bought in-store. However, sale items can only be returned for store credit within the same 60-day window. Unfortunately, Tillys does not offer direct exchanges for online purchases; you need to return the item and place a new order.

In cases where you don’t have the original receipt, Tillys still allows exchanges for items of equal or lesser value. This policy is beneficial for those who might have misplaced their purchase proof. It’s important to note that certain items like undergarments, swimwear, and clearance items marked with final sale prices (ending in .97 cents) cannot be returned.

How to Return an Item to Tillys

Returning an item to Tilly’s, whether online or in-store, involves a straightforward process. Here’s a step-by-step guide for both methods:

Online Returns

Start Your Return:

• Visit Tilly’s returns page at returns.narvar.com/tillys/returns.
• Enter your order details to start the return process.

Print Your Return Label:

• After providing your order details, print the return label provided by Tilly’s.
• Note that a $7 return label fee may be deducted from your refund.

Package Your Items:

• Securely pack the items in their original packaging.
• Ensure that items are unworn, unaltered, and include all original tags.

Attach the Return Label:

• Stick the return label on the package.

Mail Your Return:

• Drop off the package at your local post office or mailbox.
• Alternatively, you can send your package using your preferred courier to Tillys.com E-Commerce Returns, 17 Pasteur, Irvine, CA 92618. Remember to pay the shipping fee as C.O.D. deliveries are not accepted.

Refund Processing:

• Once Tilly’s receives and processes your return, they will initiate a refund to your original form of payment. It may take 1 to 2 billing cycles to appear in your account.

In-Store Returns

Locate a Tilly’s Store:

• Find the nearest Tilly’s store using their store locator at www.tillys.com/stores.

Prepare Your Items:

• Bring the items you wish to return, ensuring they are in their original condition with tags attached.

Include Receipt and Payment Method:

• Take your original receipt or shipping receipt.
• Also, bring the credit or debit card used for the purchase if applicable.

Visit the Store:

• Go to the Tilly’s store with your items and receipt.

Process Your Return at the Store:

• Approach the customer service desk and request a return.
• For online orders paid with PayPal, Afterpay, or Amazon Pay, you can only get an exchange or store credit for in-store returns.

Receive Your Refund:

• For eligible returns, Tilly’s will process your refund immediately in cash or to your card, depending on your original payment method.

FAQs

Conclusion

In conclusion, Tilly’s return policy is customer-friendly yet specific. Full-priced items can be returned within 60 days of purchase, both online and in-store, provided they are unworn, unaltered, and in their original packaging with receipts. However, sale items are only eligible for Tilly’s store credit. Unique items like bikes and surfboards must be returned by mail, and certain items like sunglasses and watches are final sale. A return fee of $5.95 applies from October 30, 2023, for mail returns, but in-store returns are free.