Softmoc Return Policy 2024: Making Returns Easy and Convenient

If you’ve recently purchased from SoftMoc but find that your items aren’t quite right, you’re in luck. SoftMoc offers a flexible return policy that caters to your needs. Whether it’s a size mismatch, a change of heart, or simply a desire for something different, their return policy provides a hassle-free solution.

From time frames to item conditions, and even free return options for eligible online orders, SoftMoc ensures that your shopping experience is as smooth and satisfactory as possible.

In this article, I will tell you the specifics of SoftMoc’s return policy, providing a clear guide to help you through this process with ease.

What Is Softmoc Return Policy

SoftMoc offers a comprehensive and customer-friendly return policy. Customers can return products within 75 days for a full refund or within 90 days for an exchange or store credit.

The key conditions are that the items must be unworn and returned in their original shoebox, with a copy of the invoice. For online orders, free return shipping is provided if the order originally qualified for free shipping.

Refunds are processed to the original payment method, including the sales tax, and may take 3-10 business days. This policy demonstrates SoftMoc’s commitment to customer satisfaction and hassle-free shopping.

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Softmoc Return Policy With Receipt

SoftMoc’s return policy with a receipt allows customers to return purchases within 75 days for a full refund and within 90 days for an exchange or store credit.

To ensure a smooth return process, items must be unworn and in their original shoebox. When returning to a retail location, you must present the original invoice included with your shipment and the credit card used for the purchase.

Softmoc Return Policy Without Receipt

SoftMoc’s return policy does not explicitly state the conditions for returns without a receipt. However, the policy heavily emphasizes the need for an original invoice for both mail and in-store returns.

Returns are accepted within 75 days for a full refund and 90 days for an exchange or store credit, provided the items are unworn and in the original shoebox. For mail returns, items must be enclosed in a protective shipping box.

It’s advisable to contact SoftMoc directly for specific guidance on returning items without a receipt, as their policy primarily focuses on returns with an invoice​​.

What Is Softmoc Exchange Policy

SoftMoc’s exchange policy is designed for customer convenience and flexibility. You can exchange any order within 90 days from the purchase date, either by mail or at any SoftMoc retail location.

The item must be unworn and returned to its original shoe box. If returning via mail, ensure the shoe box is enclosed in a protective shipping box. Remember to include a copy of your invoice.

For in-store returns, bring the original invoice and the credit card used for the purchase. Note that a Return ID Number is not needed for in-store exchanges or when returning an online order to a retail location. It’s important to meet these specifications for a smooth exchange process​​.

Softmoc In-Store Return Policy

SoftMoc’s in-store return policy is designed for customer convenience and satisfaction. Purchases made in-store or through in-store pick-up can be returned within 75 days for a full refund, or within 90 days for an exchange or store credit.

The returned item must be unworn and in its original shoebox, accompanied by the original invoice. This policy applies to all SoftMoc retail locations, excluding Outlet Stores.

By prioritizing the condition of the returned product and requiring the original purchase documentation, SoftMoc ensures a straightforward and professional return experience for its customers​​.

How to Return an Item to Softmoc

Step-by-Step Guide for Returning an Item to SoftMoc

Online Returns:

• Start the Process:
  • Go to SoftMoc’s website and navigate to the returns section.
  • Enter your Order Number and Billing Last Name to initiate the return​​.
• Confirm Return Details:
  • Verify the details of the item(s) you wish to return (Item ID, size, total, quantity).
  • Decide whether to return at a local store or continue via courier​​.
• Complete the Return:
  • A Return ID Number will be emailed to you by SoftMoc’s Customer Care.
  • For courier returns, wait for a prepaid return postage label if your order qualifies for free returns​​.
  • Send the item back unworn, in the original shoebox, and enclosed in a protective shipping box if using mail​​.
  • Use the address: SoftMoc C/O Online Department, 505 Finley Ave, Ajax, ON, L1S 2E2​​.
• Refund Processing:
  • Refunds will be applied to the original payment method.
  • The refund includes the item’s price and any sales tax charged.
  • Allow 3-10 business days for the refund to be processed​​.

In-Store Returns:

• Prepare the Item:
  • Ensure the item is unworn and in its original shoebox.
  • Bring a copy of your original invoice.
• Visit a Store:
  • Take the item to any SoftMoc retail location (except Outlet Stores) within 75 days for a refund or 90 days for an exchange/store credit​​.
• Complete the Return:
  • Present the item and your invoice at the store.
  • The store staff will process your return.
• Receive Your Refund or Exchange:
  • If eligible for a refund, it will be issued to your original payment method.
  • For exchanges, select a new item or size as per the store’s availability.

Softmoc Customer Care details

Here are the Softmoc Customer Care details for returns:

Email: shoes@softmoc.com

Website: https://www.softmoc.com/

FAQs

Conclusion

SoftMoc’s return policy is customer-friendly and straightforward. Customers have up to 75 days for a refund and 90 days for an exchange or store credit, provided items are unworn and in their original packaging.

In-store returns require the original invoice and credit card used for the purchase. Online orders with free shipping also enjoy free returns, though shipping costs are non-refundable.

Refunds are processed to the original payment method, including the sales tax charged, typically within 3-10 business days.