Sally Beauty Return Policy 2024: Get Your Money Back or Exchange

sally beauty return policy

If you’re facing the dilemma of needing to return a product to Sally Beauty, you’re in the right place. This article will guide you through their return and refund process, ensuring a hassle-free experience. 

Sally Beauty return policy is designed to be simple and accommodating, allowing you to return any product within 30 days of purchase with a receipt or packing slip for a full refund, minus shipping costs. The policy covers all purchases, whether made online or in-store, but remember, items must be unused for a valid return. 

So, let’s delve into the details of Sally Beauty’s return policy and make your post-purchase experience as smooth as possible​​.

What Is Sally Beauty’s Return Policy

Certainly! Sally Beauty’s return policy is pretty simple and customer-friendly. If you’ve got your receipt, you’re all set to return products within 30 days for a full refund, though do keep in mind, they won’t refund the shipping costs and the products need to be unused.

Lost your receipt? No worries, you’ll still get store credit. If you’re returning stuff in-store, they give you a bit more leeway with a 45-day return window. Opened something but didn’t use it. They’ll likely offer an exchange or store credit. And about refunds, they’re quick for in-store returns but online ones might take a bit longer, roughly 7-14 business days.

Just a heads-up, they’re also pretty flexible with returns even after 30 days under certain conditions. So, shopping at Sally Beauty seems pretty risk-free!

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Sally’s Return Policy With Receipt

If you’ve shopped at Sally Beauty and need to return something, it’s pretty simple. Just bring your item back within 30 days of purchase with the receipt, and you’ll get a full refund, minus any shipping costs.

Remember, though, the product should be unused. So, if you’ve got your receipt and are within that 30-day window, you’re all set for a hassle-free return!

Sally Beauty Return Policy Without Receipt

If you find yourself needing to return an item but don’t have the receipt, don’t worry. Sally Beauty offers store credit for such returns. However, it’s important to note that shipping and handling charges are not refundable.

In the case where the return is due to an error on Sally Beauty’s part, they will refund the shipping charges.

Sally Beauty Return Policy In Store

Sally Beauty’s in-store return policy is quite accommodating. It allows customers to return most non-opened items within 45 days from the purchase date for a full refund or store credit, provided they have the original receipt. This extended timeframe offers more flexibility than the standard 30-day online return policy.

Additionally, if an item is opened but unused, it can be exchanged for another product or store credit, subject to availability. Customers must present proof of purchase, such as a receipt or order number, for refunds or exchanges​​​​.

How to Return an Item to Sally Beauty

Returning an item to Sally Beauty, either online or in-store, involves a few straightforward steps. Below is an overview to guide you through each process:

Returning Items Online to Sally Beauty

  • Initiate the Return: Visit the Sally Beauty Returns page at
  • Enter Order Details: Input your order number and billing ZIP code.
  • Follow Instructions: Click ‘Next’ and follow the subsequent instructions to complete the return process.
  • Create Shipping Label: The system will guide you to create a shipping label for your return.
  • Shipping the Item: You can either drop off the parcel at a designated location or schedule a pickup with a carrier​​.

Returning Items In-Store to Sally Beauty

  • Locate the Nearest Store: Find the nearest Sally Beauty store. You can use their store locator on the website for assistance.
  • Prepare the Item: Bring the item you wish to return in its original packaging along with the invoice or receipt.
  • Visit the Store: Go to the Sally Beauty store.
  • Speak to a Staff Member: Approach the first available staff member and inform them that you want to return the product​​.

What Is Sally Beauty’s Exchange Policy

Sally Beauty’s exchange policy is designed to be flexible and customer-friendly, ensuring a satisfactory shopping experience. Here’s an overview of the key aspects:

  • Eligibility and Process: The policy covers all purchases, whether made online at or in-store. For any exchanges, proof of purchase, like the original receipt or order number, is required. This applies to both online orders and retail purchases​​.
  • Online and In-Store Exchanges: Customers can exchange items bought from Sally Beauty, whether they were the wrong shade or didn’t meet expectations. For online purchases, exchanges are available within 14 days of receipt. It’s important that products are unopened, unused, and in their original packaging. Sally Beauty has stores across the United States, Canada, and Puerto Rico, facilitating convenient in-person returns​​.
  • Open but Unused Items: If an item is opened but remains unused, it can be exchanged for another product or store credit may be provided, depending on availability. The policy allows for a full refund or exchange for items in their original, unused, and unopened condition within 60 days of purchase​​.
  • Specific Items: Certain items like defective merchandise can be returned for a refund or exchange within 30 days of purchase with a valid receipt. However, clearance items, digital products, and special orders are final sales and can’t be returned. Items like hair dye, shampoo, and nail polish must be in their original packaging, and a return or exchange is only possible for genuine reasons. For furniture and salon equipment, a 20% restocking fee may apply​​​​.

Sally Beauty Customer Care details

Here are the Meijer Customer Care details for returns:

Phone: 1-866-234-9442

Email: For email inquiries, you can reach out to Sally Beauty’s customer service at​.


Sally Beauty Customer Service Hours

Monday – Friday8 a.m. – 9 p.m.
Saturday & Sunday9 a.m. – 6 p.m.


How Long Does Sally’s Refund Take?

The duration for refunds at Sally Beauty varies. For in-store purchases, customers can expect a full refund in the original form of payment within 30 days of the purchase date. Online purchases may take longer due to shipping and processing time, with refunds processed within 7-14 business days after the return is received​​.

Does Sally Beauty Give Cash Back?

All returns at Sally Beauty are refunded in the form of the original payment. This means if you paid in cash, you would receive a cash refund. For credit card payments, the refund will be credited back to the same card​​.

Can You Return Opened Products to Sally’s?

Sally Beauty Supply accepts returns and exchanges on opened or used products, except for defective merchandise. This policy is helpful for customers who may have issues with a product after opening or using it​​.

Can I Return Items Purchased In-Store to Any Sally Beauty Store?

Yes, if you need to return an item purchased from Sally Beauty, you can do so by taking it to any store location near you. This makes it convenient for customers to handle returns regardless of where the original purchase was made​​.

Can I Return Items Purchased Online to a Sally Beauty Store?

Items bought online from Sally Beauty can be returned either in-store or shipped back. This provides flexibility for customers who prefer to handle returns in person or through mail​​.


Sally Beauty’s return policy offers a customer-centric and flexible approach. With a standard 30-day return window for products with a receipt, and the option for store credit without a receipt, the policy caters to various customer needs.

The provision to return items in-store within 45 days, and the accommodation for exchanges of opened but unused products, demonstrates their commitment to customer satisfaction.

The efficient refund process, particularly for in-store returns, further enhances the shopping experience. Overall, Sally Beauty’s return policy is designed to be straightforward, fair, and accommodating, reflecting their dedication to customer service.

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