REI Return Policy 2024: Member vs. Non-Member Perks & Deadlines Explained

If you’re wondering about REI’s return policy, it offers a straightforward answer for outdoor enthusiasts seeking flexibility.

REI Co-op Members benefit from up to a 365-day return window if not completely satisfied, while non-members have 90 days for most items. The policy applies regardless of whether purchases were made online, in-store, or over the phone, ensuring customer satisfaction across all buying platforms.

In this article, we have detailed insights into navigating the policy, ensuring you can shop with confidence and peace of mind.

What is the REI Return Policy

REI’s return policy emphasizes customer satisfaction, offering a generous return window. For REI Co-op Members, items can be returned within 365 days if not completely satisfied. Non-members have a 90-day return period for most items.

The policy applies to purchases made online, in-store, or by phone, allowing returns by mail or at any REI store with proof of purchase. However, outdoor electronics have a universal 90-day return period for all customers. This policy ensures flexibility and convenience, catering to both members and non-members alike​​.

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REI Return Policy Without Receipt

REI’s return policy accommodates those without a receipt by leveraging membership details. If you’re an REI Co-op Member, you can return purchases without a receipt, as purchases are tracked under your member number. This enables a receipt-free return in-store or by mail, simplifying the process.

For non-members, the absence of a receipt might require verification of the purchase date and original payment form. Members enjoy a generous 365-day return window for most items, while non-members have 90 days, ensuring flexibility and customer satisfaction​​​​.

REI Return Policy for Shoes

REI’s return policy for shoes offers a comprehensive approach, ensuring customer satisfaction through a flexible and user-friendly process. Members of the REI Co-op enjoy a generous 365-day return window from the date of purchase for all eligible items, including shoes. Non-members are given a 90-day period to make returns.

This policy applies regardless of whether the purchase was made online, in-store, or over the phone, provided that proof of purchase is presented. For items that do not meet the conditions of the 100% Satisfaction Guarantee, such as damaged gear or unwashed items, returns may be declined.

It’s also important to note that some items, like outdoor electronics, have a 90-day return window for all customers, and REI’s policy does not cover ordinary wear and tear or damage caused by improper use or accidents​​​​​​.

REI Return Policy After Use

REI’s return policy is centered around customer satisfaction, offering a generous timeframe for returns and exchanges with some exceptions. If you’re an REI Co-op Member, you have up to 365 days from the purchase date to return items if you’re not fully satisfied. Non-members have a 90-day return window for most items.

However, outdoor electronics and used gear purchased from REI have specific conditions. Outdoor electronics must be returned within 90 days of purchase for both members and non-members, while used gear bought from REI comes with a 30-day return policy.

Items such as REI Co-op Memberships, lift tickets, passes, and gift cards are final sale and cannot be returned. It’s also worth noting that for returns without a receipt, REI may attempt to look up your purchase using the credit card you used, but it’s not guaranteed, especially for debit card and cash purchases without a valid receipt.

When returning items, remember that REI monitors returns and reserves the right to refuse them if they feel the policy is being abused​​​​​​.

REI Return Policy on Clearance Items

REI’s return policy on clearance items offers flexibility and customer satisfaction. Whether you’re an REI Co-op Member or not, the policy is inclusive. Members benefit from a generous 365-day return window, allowing ample time to assess their purchase.

Non-members are given 90 days to return items, ensuring satisfaction even without membership perks. This policy underscores REI’s commitment to quality and customer service, ensuring that all customers have a positive experience, regardless of the item’s sale status​​.

REI Return Policy Holiday

REI’s return policy offers flexibility, especially during the holiday season, ensuring customer satisfaction. For REI Co-op Members, the return window extends up to 365 days, allowing for returns or exchanges if not completely satisfied. Non-members benefit from a 90-day return period for most items.

However, outdoor electronics must be returned within 90 days for all customers. While specific holiday return extensions weren’t mentioned, REI’s generous policy aims to accommodate customers’ needs throughout the year, reinforcing its commitment to quality and customer service​​.

REI Exchange Policy

REI’s exchange policy mirrors its commitment to customer satisfaction, offering a flexible return timeframe that caters to both members and non-members. Co-op members benefit from up to 365 days to return items if they’re not fully satisfied, while non-members are provided a 90-day return window for most products.

Outdoor electronics, however, must be returned within 90 days for all customers. For items purchased as used equipment, there’s a 30-day return period. This policy ensures that all customers can shop with confidence, knowing they have ample time to evaluate their purchases​​.

How to Return an Item to REI

Returning an item to REI is straightforward thanks to their customer-friendly return policy. Here’s a step-by-step guide to help you navigate the process:

For REI Co-op Members:

• Return Period: You have 365 days from the date of purchase to return most items if you’re an REI Co-op member. This includes items purchased new, with outdoor electronics also eligible for return within this timeframe​​​​.
• Return Method: You can return items either in-store or by mail​​.

For Non-Members:

• Return Period: Non-members have 90 days from the date of purchase to return most items​​​​.
• Return Method: Like members, non-members can return items either in-store or by mail​​.

FAQs

REI Customer Care details 

Here are the REI Customer Care details for returns: 

• Phone: 1-800-426-4840
• Website: https://www.rei.com/