Hobby Lobby Return Policy 2024: Know Your Rights Before You Buy

hobby lobby return policy

If you’re considering making a return to Hobby Lobby, it’s essential to know their policy ensures a straightforward process for both in-store and online purchases.

Hobby Lobby allows returns within 90 days of purchase, offering flexibility for refunds, exchanges, or store credit, depending on your needs and the condition of the item. Some products, like Cricut and Silhouette items, have specific conditions for returns. Returns without a receipt are possible but may result in store credit based on the item’s lowest recent price. For online returns, including those due to defective merchandise, Hobby Lobby outlines clear steps to ensure customer satisfaction, though shipping costs for returns generally aren’t covered unless the item is defective or the wrong product was sent.

This article aims to guide you through Hobby Lobby’s return policy, highlighting key tips and exceptions to help you navigate the process with ease​​​​​​.

What Is Hobby Lobby Return Policy

Hobby Lobby’s return policy is designed with customer convenience in mind, offering a generous 90-day return window for both in-store and online purchases. To ensure a refund, items must be returned in their original condition and, where applicable, with a receipt.

While most items are eligible for return, certain products like Cricut and Silhouette machines require the original receipt and must be unopened for returns or exchanges. For in-store returns without a receipt, Hobby Lobby may offer store credit based on the item’s lowest selling price in the past 60 days, though identification is required for such returns.

Online purchases can be returned by mail or in-store, but it’s important to note that shipping costs for returns are generally not covered unless the return is due to a mistake by Hobby Lobby or if the item is defective. Exceptions exist for seasonal merchandise and specific product categories like fabric, where return policies may vary​​​​​​.

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Hobby Lobby Return Without Receipt

Hobby Lobby allows returns without a receipt within 90 days of purchase, offering exchanges or store credit based on the lowest selling price in the last 60 days. A valid ID is required, and the company reserves the right to refuse returns of certain non-receipted items.

This policy ensures flexibility for customers, albeit with limitations to safeguard against potential abuse. The process is customer-friendly, aiming to accommodate those who’ve lost their receipt while maintaining the integrity of their return system​​​​​​.

Hobby Lobby Return Policy After 90 Days

Hobby Lobby maintains a strict 90-day return policy for items purchased either in-store or online, disallowing any returns or exchanges past this period. To receive a full refund within this timeframe, customers must present the original receipt.

Beyond the 90-day limit, Hobby Lobby will not accept returned items, leaving customers to retain or sell the product. This policy underscores the importance of thoughtful purchasing and retaining receipts for potential returns​​.

Hobby Lobby Return Policy Without Tags

Hobby Lobby’s return policy allows customers to return items without a receipt, but with specific conditions. If you’re looking to return an item without a receipt, Hobby Lobby may accept it within 90 days of purchase, offering an exchange or store credit based on the item’s lowest selling price in the last 60 days.

A valid ID is required for such returns, and Hobby Lobby reserves the right to limit or refuse returns of non-receipted items. Certain products, like Silhouette & Cricut products, have restrictions and cannot be returned without the original receipt.

Furthermore, online purchases have their own set of guidelines, including the necessity for items to be returned in sellable condition and the potential for a restocking fee for seasonal items from bulk purchases. It’s important to note that damaged or defective merchandise from online orders cannot be returned to the store and must be returned online​​​​​​​​​​.

Hobby Lobby Return Policy for Online Orders

Hobby Lobby’s online return policy offers a 90-day window for returns, ensuring customer satisfaction with their purchases. For a return, customers can either bring the item to any Hobby Lobby store or initiate an online return process by visiting their Return Form Page, entering their order number and billing ZIP code.

However, it’s important to note that the customer is responsible for return shipping charges unless the item is being returned due to a fault on Hobby Lobby’s part. This policy underscores Hobby Lobby’s commitment to customer service while encouraging responsible shopping practices​​.

Hobby Lobby Return Policy Opened Items

Hobby Lobby’s return policy for opened items is clear: merchandise must be in sellable condition to be eligible for a return, explicitly stating that open and/or used merchandise cannot be returned.

This policy ensures that all customers receive new and unused items. For items sold and shipped by HobbyLobby.com that are less than $250, returns or exchanges can be made within 90 days at any Hobby Lobby store, with the invoice required to ensure the full purchase price is credited to a Hobby Lobby Gift Card.

However, certain products, such as Silhouette® & Cricut® products and Sewing & Embroidery machines, can only be returned if they are in a new, unopened condition and the customer presents the original receipt. This strict policy on opened items ensures the quality and integrity of the products sold to consumers​​​​​​.

Hobby Lobby Return Policy on Clearance Items

Hobby Lobby offers a comprehensive return policy that allows customers to return clearance and sale items. If you’re not satisfied with your purchase, you can return items within 90 days, provided they’re in original and sellable condition.

This policy applies to both in-store and online purchases, but it’s important to note that open or used products cannot be returned. If you’ve purchased a defective item, Hobby Lobby requires that you contact customer service before returning it.

For items without a receipt, returns are possible but may be subject to the lowest selling price in the last 60 days. It’s also worth mentioning that certain products, such as Silhouette and Cricut products, have specific return conditions. 

Hobby Lobby return policy on broken items

Hobby Lobby’s return policy is designed to be customer-friendly, especially when dealing with broken or defective items. If you purchase an item from Hobby Lobby and it arrives damaged, broken, or defective, you are encouraged to contact their Customer Service at 1-800-888-0321 or email them before returning the item.

This policy applies to both in-store and online purchases. For online purchases, items can be returned within 90 days for a refund, store credit, or exchange, based on the original method of payment, but the item must be in sellable condition unless it’s damaged or defective.

It’s important to follow the specific instructions provided by Hobby Lobby for returning such items, including contacting customer service for guidance on how to proceed with your return​​​​.

Hobby Lobby Return Policy Christmas

Hobby Lobby’s return policy is generous, especially during the Christmas season, allowing customers a straightforward process for returns. You have a 90-day window to return most items, including Christmas trees, with the original receipt for a full refund in the original payment method.

For online purchases, you can return items by mail or in-store, but it’s important to keep in mind that some exceptions apply. For example, seasonal merchandise like Christmas decorations may have more specific return windows. If you don’t have a receipt, you might still be eligible for store credit based on the item’s lowest recent price.

Notably, Christmas trees can be returned beyond the usual $250 limit for online purchases, provided they are in new condition and with the original receipt. The return process can be initiated either in-store or online, but it’s advisable to check for any specific conditions that may apply to seasonal items or special cases​​​​​​.

What Is Hobby Lobby Exchange Policy

Hobby Lobby’s exchange policy is designed to be customer-friendly and accommodating, ensuring that if you’re not completely satisfied with your purchase, you have options. You have up to 90 days from the date of purchase to return items, either purchased in-store or online.

If you have the original receipt, you can opt for a refund to your original form of payment, an exchange, or store credit. For those who’ve lost their receipt, Hobby Lobby may still offer store credit or exchange based on the item’s lowest selling price over the previous 60 days, although this requires a valid ID and is subject to certain limitations.

Online purchases can be returned to any Hobby Lobby store or via mail, but be prepared to cover the return shipping charges unless the return is due to Hobby Lobby’s error. It’s worth noting that some items, such as Cricut machines and certain bulk purchases, have specific return restrictions. 

How to Return an Item to Hobby Lobby

Returning an item to Hobby Lobby, whether purchased online or in-store, is guided by a set of policies designed to make the process straightforward for customers. Here’s a step-by-step guide to navigating both processes based on information from Hobby Lobby’s official website and additional insights from other sources:

Online Purchases

  • Return Window: You have 90 days from the date of purchase to return items bought online​​.
  • Return Conditions: Items must be in sellable condition. Opened or used merchandise is not eligible for returns. For defective or incorrect items, contact customer service before returning​​.
  • Bulk Purchases: Orders totaling $250.00 or more are considered bulk purchases and must be returned online, except for certain large items like Christmas Trees and Furniture, which have their return policies​​.
  • Returning to a Store: Items under $250 can be returned to any Hobby Lobby store within the 90-day window. You’ll need the invoice to get a refund issued to a Hobby Lobby Gift Card​​.
  • Returning by Mail: Fill out the return form available on Hobby Lobby’s website and send it along with the item to the specified return address. Note that you’re responsible for shipping costs unless the return is due to an error by Hobby Lobby​​.

In-Store Purchases

  • Return Window: Similar to online purchases, you have 90 days to return items bought in-store​​.
  • Return Process: Bring the item along with the original receipt to any Hobby Lobby store for a refund, store credit, or exchange​​.

FAQs

What is the return window for Hobby Lobby purchases?

You have 90 days to return both online and in-store purchases at Hobby Lobby​​​​.

Can I return online purchases to a Hobby Lobby store?

Yes, items sold and shipped by HobbyLobby.com that total less than $250.00 can be returned to any Hobby Lobby store within 90 days of purchase​​.

Are there items that cannot be returned?

Yes, Cricut® Machines, HeatPressNation Machines, and Sewing Machines (except Singer Stitch Quick) cannot be returned unless they are in new, unopened condition and accompanied by the original receipt​​.

What if I don’t have a receipt for my return?

Without a receipt, you may receive store credit or an exchange based on the item’s lowest selling price over the past 60 days. Valid ID is required for non-receipted returns​​​​.

How are refunds issued for online returns?

Refunds for online returns are issued to the original credit card used for the purchase or in the form of a gift card if the original purchase was made with a gift card​​.

Hobby Lobby Customer Care details 

Here are the Hobby Lobby Customer Care details for returns:

  • Toll-Free Number: 1-855-329-7060
  • Phone: Available Monday – Friday, 8:00 a.m. – 5:00 p.m. Central Time.
  • Website: https://www.hobbylobby.com/

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