Uniqlo Return Policy 2024: Making Returns Simple and Stress Free
Wondering about Uniqlo’s return policy and how it accommodates your shopping experience?
Uniqlo allows returns for items within 30 days from the purchase date, provided the items are unworn, unwashed, and have tags attached. For online purchases, the same 30-day window applies, although items bought between November 6th and December 24th enjoy an extended 60-day return period. This policy ensures flexibility and convenience for both in-store and online shoppers.
In this article, we have detailed insights into navigating the return process, ensuring a smooth and hassle-free experience for Uniqlo customers.
What Is Uniqlo Return Policy
UNIQLO’s return policy offers a customer-centric approach, allowing for returns within 30 days from the purchase date for items that are new, unused, and unwashed with tags attached. This policy applies to both in-store and online purchases, with an extended holiday return period of 60 days for items bought between November 6 and December 24.
For online orders, returns must be processed through the UNIQLO website, and while refunds are provided, the policy specifies that online purchases cannot be returned at physical store locations unless the payment was made using the Pay In-Store option. This policy ensures a flexible and convenient return process for UNIQLO customers.
Uniqlo Return Policy After 30 Days
UNIQLO’s return policy allows customers to return or exchange items within 30 days of purchase, provided the merchandise is in its original condition, unwashed, and unworn, with the original receipt and packaging.
However, for returns or exchanges after this period, customers might face restrictions unless the item is defective. It’s important to note that some items, like innerwear and swimwear, may have specific return conditions.
Uniqlo Return Policy Without Receipt
UNIQLO’s return policy is designed with customer satisfaction in mind, emphasizing flexibility for those who may not have their original purchase receipt. For in-store purchases, UNIQLO allows the return of items within a 30-day window from the purchase date, provided the items are new, unused, and have all tags attached.
However, it’s important to note that returns without the original purchase receipt are limited to exchanges only, and strictly for the same item in a different color or size. This policy ensures that even without a receipt, customers have options to ensure their satisfaction with their purchases.
Uniqlo Return Policy Without Tag
UNIQLO’s return policy requires items to be returned within 30 days of purchase, in new, unused, and unwashed condition with tags attached. For in-store purchases, items can be returned to any UNIQLO store location for a full refund, provided they meet these conditions.
Packaged items may be returned after opening, but tags must remain attached to the item. This policy ensures customer satisfaction while maintaining the quality and hygiene standards of their products, making it straightforward for customers to understand their rights and the process for returns.
Uniqlo Return Policy in Store
Items purchased in-store can be returned to any UNIQLO store within the U.S. for a full refund to the original payment method within 30 days of purchase, provided they are new, unused, unwashed, and have tags attached.
Packaged items can also be returned once opened, as long as the tags remain attached. This policy allows for flexibility and convenience, ensuring customers can shop with confidence, knowing that their purchases can be returned easily if needed.
Uniqlo Return Policy Online
Uniqlo’s online return policy is designed to ensure customer satisfaction while maintaining a straightforward process. Items purchased online must be returned within 30 days from the purchase date, or within 60 days if bought between November 6 and December 24, to accommodate holiday shopping.
For a return to be accepted, items must be unworn, unwashed, and have all original tags attached. However, it’s important to note that refunds or returns for online orders cannot be processed in stores unless the purchase was made using the Pay In-Store option. This policy demonstrates Uniqlo’s commitment to customer convenience and satisfaction.
Uniqlo Holiday Return Policy
For items purchased between November 6 and December 24, UNIQLO extends its usual 30-day return window to 60 days, allowing for both online and in-store purchases to be returned within this extended period.
This policy reflects UNIQLO’s commitment to providing a flexible shopping experience, accommodating the increased volume of gift purchases and exchanges that occur during the holiday season.
What Is Uniqlo Exchange Policy
UNIQLO’s exchange policy offers customers flexibility and assurance, allowing in-store and online purchases to be exchanged within 30 days of the order date, which extends to 60 days for items purchased during the holiday season from November 6th to December 24th.
Exchanges are facilitated for the same product in a different color or size, provided that the products are unwashed, unworn, and have all tags attached. This policy underscores UNIQLO’s commitment to customer satisfaction and service excellence, ensuring that shoppers can make exchanges with ease and confidence.
How to Return an Item to Uniqlo
Returning an item to Uniqlo, whether purchased online or in-store, follows a straightforward process. Below, you’ll find a step-by-step guide for both scenarios:
Returning an In-Store Purchase to Uniqlo:
- Time Frame: You have up to 30 days from the date of purchase to return items. This extends to 60 days for purchases made between November 6th and December 24th due to the holiday return policy.
- Condition of Items: Make sure the items are new, unused, and unwashed with their tags attached. Packaged items can be returned even if opened, provided the tags are still attached.
- Receipt Requirement: You must have the original purchase receipt. Without it, returns are not accepted. Items bought with a gift receipt can be returned for a store merchandise gift card.
- Final Sale Items: These cannot be returned or exchanged.
- Process: Simply take the item along with the original receipt to any Uniqlo store for a refund to the original form of payment or for an exchange within the allowed time frame.
Returning an Online Purchase to Uniqlo:
- Access Order History: Go to your Uniqlo account and find the order you wish to return in your order history.
- Initiate Return: Click on “Exchange or Return” next to the order and then for the specific item(s) you want to return. Follow the prompts to select the quantity and reason for return.
- Submit Form: After selecting the items to return, review the details, and submit the return form.
- Print Prepaid Label: Once the return is accepted, you’ll be able to print a prepaid shipping label (or choose a QR code if you don’t have a printer). Attach this label to your return package.
- Shipping: Ship your return package back using FedEx or USPS.
- Time Frame: Items must be returned within 30 days from the purchase date (60 days for purchases made between November 6th and December 24th). Items must be unworn, and unwashed, with tags attached.
- Refunds: If you paid in-store, return to the same store. For other payment methods like Credit Card, PayPal, etc., returns are processed via mail to Uniqlo’s warehouse.
- Fees: A $7 return shipping fee will be deducted from your refund for online returns.
FAQs
What is the return period for purchases?
For both in-store and online purchases, items can be returned within 30 days from the purchase or order date. During the holiday season (Nov 6 – Dec 24), the return period is extended to 60 days.
Can I return in-store purchases to any Uniqlo location?
Yes, items bought in-store can be returned to any Uniqlo store in the U.S. for a full refund within the return period, provided they are new, unused, and unwashed with tags attached.
How do I return online purchases?
Online purchases must be returned via mail to the Uniqlo warehouse with a Prepaid Return Label/QR Code for those paid with credit/debit cards, Klarna, PayPal, or Apple Pay. If you chose the Pay In-Store option, returns can only be accepted at the store where the payment was completed.
Are there items that cannot be returned or exchanged?
Yes, there are certain products that cannot be returned or exchanged, including items marked as Final Sale and those that have been altered. Specific hygienic items and those with manufacturing faults may have different policies.
Are there any fees associated with returns?
Yes, a $7 Return Shipping fee will be deducted from your refund for online returns. Shipping fees are non-refundable, and alteration fees are also non-refundable.
Can I exchange my online order in-store?
Exchanges for online purchases can be made in-store only if it’s for the same item in a different size or color. For a different item, you’ll need to return the original item and place a new order.
UNIQLO Customer Care details
Here are the UNIQLO Customer Care details for returns:
For the US:
- Live Chat Support: Available Monday to Sunday from 9 am to 9 pm ET. You can start a chat by visiting their customer service page and clicking on the chat support option.
For the UK:
- Chat Support: Operating hours are Monday to Friday from 9 am to 4:30 pm, and Saturday to Sunday from 10 am to 5 pm. The chat support is available through their customer service page.
- Email: You can contact them via email by using the contact form provided on their website. Customer service aims to respond within 24 hours.
- Phone: The customer care phone number is 0203 960 5299, with operating hours from Monday to Friday, 09:00 to 16:30. Note that they are closed on Christmas Day and Easter Sunday.
For Canada:
- Live Chat Support: Available Monday to Sunday from 9:00 am to 6:00 pm ET, except on Christmas Day.
- Phone: You can reach them at 1-866-254-4756 during the same hours as live chat support.
