Dillard’s Return Policy 2024: Everything You Need to Know

dillard's return policy

If you’ve recently shopped at Dillard’s and are wondering about the return process, you’re not alone.

Navigating return policies can be confusing, especially with different rules for various types of purchases. Fortunately, I’ve delved into the specifics of Dillard’s return policy, covering aspects like returns with and without a receipt, the 30-day return window, online returns, and specifics about returning makeup.

In this article, I will tell you everything you need to know to make your return process smooth and hassle-free.

What Is Dillard’s Return Policy

Dillard’s return policy is a perfect blend of style and practicality, much like their fashion offerings. They provide a 30-day return window, ensuring customer satisfaction with every purchase. To be eligible for a return, items must be in their original, unused condition, or have a manufacturer’s defect.

However, certain items like heavily discounted clearance merchandise, additional discount sales items, and personalized goods are non-returnable. Dillard’s offers refunds in the original payment form or as store credit.

Gift returns can be exchanged for a Dillard’s gift card or merchandise credit. In-store returns require a receipt or proof of purchase, while mailed returns involve a return label process with a $9.95 fee​​​​​​.

Dillard’s Return Policy With Receipt

Dillard’s return policy is quite straightforward for those with a receipt. Customers are allowed to return items within 30 days of purchase for a full refund. This policy requires either the original receipt or a Dillard’s proof of purchase label.

While this 30-day window is relatively shorter compared to other retailers, it ensures a prompt and efficient return process. Customers need to keep their receipts safe to facilitate a hassle-free return experience, aligning with Dillard’s commitment to customer satisfaction.

West Elm Return PolicybareMinerals Return Policy
Lazada Return PolicyDecathlon Return Policy
Nelly Return PolicyAbercrombie Return Policy
Mr Price Return PolicyTJ Maxx Return Policy
Urban Outfitters Return PolicyJCPenney Return Policy

Dillards Return Policy Without Receipt

Dillard’s return policy for items without a receipt is quite stringent, reflecting their commitment to precise transaction tracking. If you find yourself without a receipt, your options are limited.

Dillard’s generally does not offer in-store credit for such returns. However, there’s a ray of hope: you can contact their customer service. They may be able to assist by using your phone number or credit card information to locate your purchase record.

Dillards Return Policy After 30 Days

Dillard’s return policy after 30 days is quite strict, underscoring the importance of timely decisions. Generally, the store does not accept returns or issue refunds beyond this 30-day window, which includes the shipping time as well.

This policy emphasizes the need for customers to promptly evaluate their purchases. While there might be exceptional cases based on the item and specific circumstances, these are not the norm. Shoppers should adhere to this timeframe to ensure a smooth return process if needed​​.

Dillard’s Return Policy Online

Dillard’s online return policy is straightforward and customer-friendly. If you need to return an online purchase, simply visit Dillard’s Returns page and select the appropriate return label.

You’ll be required to fill out some details, such as your order number and phone number for online purchases, or your original receipt for in-store purchases. Once you’ve printed the return label, package your items securely, attach the label, and drop the package off at a post office.

The refund process is efficient, typically taking about a week after Dillard’s receives your return package.

Dillard’s return policy on makeup

Dillard’s return policy on makeup is clear and customer-focused, ensuring a straightforward and fair process. Makeup items must be returned within 30 days of purchase, and it’s mandatory to present the receipt. The products should be unused, in their original packaging, and with tags intact. This policy applies to products bought both online and in-store. When returning online orders, you have the option to cover the return shipping cost yourself or use Dillard’s shipping label, which incurs a $9.95 fee deducted from your refund. This professional approach reflects Dillard’s commitment to customer satisfaction while maintaining quality standards for their products​​.

Dillard’s Return Policy Without Tags

Dillard’s return policy is notably strict, particularly regarding items without tags. For a successful return, the following criteria must be met: the item must be in an unused condition, all original tags should be intact, and a valid proof of purchase (either a receipt or a label) is required.

Dillard’s does not accept returns for items that are used, washed, or tagless, as these conditions indicate that the product is no longer in ‘like new’ condition. This policy applies to both online and in-store purchases, ensuring that items are eligible for return within the stipulated 30-day period​​​​​​.

what is Dillard’s Exchange Policy

If you have ordered the wrong item or size, you can exchange it within 30 days of the purchase date. However, it’s important that the item remains in its original box, with all tags attached, and you must provide the original receipt.

For those who have made their purchase with a Dillard’s card, the exchange window is extended to 90 days. This policy ensures that customers have ample time and flexibility to exchange items while maintaining the integrity of their products​​.

Dillards Return Policy on Sale Items

Clearance merchandise marked down 65% or more, and items on sale with additional discounts, such as a 25% markdown plus a further 30-50% discount, are non-returnable.

This policy highlights Dillard’s commitment to finalizing sales on significantly discounted items, ensuring that customers make thoughtful purchases. It’s a professional approach to managing inventory and sales, although it requires customers to be more decisive when shopping for discounted items​​​​.

Dillard Holiday Return Policy

Dillard’s offers a special holiday return policy to accommodate holiday shopping needs. Any items purchased between November 1st and December 24th can be returned until January 31st of the following year.

This extended return window applies to both in-store and online purchases, providing customers with extra flexibility during the holiday season.

However, it’s important to note that after 30 days, the regular return policy applies to online purchases, and such items cannot be returned after this period​​.

How to Return an Item to Dillard’s

here is a step-by-step guide on how to return an item.

Returning an Item Online to Dillard’s:

  • Visit Dillard’s Returns Page: Go to Dillard’s Returns page on their website.
  • Choose Return Label Type: Select “Print a Return Label” for online purchases or “In-Store Purchase Return Label” for items bought in-store.
  • Provide Required Information: Fill out the necessary fields. You’ll need your order number and phone number for online purchases, and your original receipt for in-store purchases.
  • Print Return Label: Print the label provided.
  • Package Your Items: Place all items you want to return in a box, seal them, and attach the return label.
  • Drop Off at Post Office: Take the package to a nearby post office for shipping.
  • Wait for Processing: Dillard’s will process your return, and you should expect a refund within about a week after they receive your return package​​.

Returning an Item In-Store to Dillard’s:

  • Locate the Nearest Dillard’s Store: Find the nearest Dillard’s store location.
  • Prepare the Item: Ensure the item is in its original condition with tags intact. Certain items, like shoes, must be returned in their original box.
  • Proof of Purchase: Bring the item with the original receipt or proof of purchase label.
  • Visit the Customer Service Desk: Go to the customer service desk in the store and request a return.
  • Complete the Return: The staff will assist you in completing your return and issuing a refund if eligible​​​​​​.


How Strict is Dillard’s Return Policy?

Dillard’s return policy is explicit with no grey areas for discretionary actions by the retailer. All exceptions are stated clearly on their website​​.

Does Dillard’s Accept Returns After 30 Days?

Generally, returns are not accepted after 30 days unless the item has a specially selected longer return period, indicated on the receipt or the product’s listing​​.

Does Dillard’s Have Free Returns?

Returns to Dillard’s stores are free, but mail returns incur a $9.95 shipping label fee. Shipping charges are not refunded​​​​.

How Long Do Dillard’s Refunds Take?

In-store refunds are immediate, except for purchases made by check, which have a 10-day waiting period. Online returns process refunds in 7-10 business days​​.


Dillard’s return policy provides a straightforward and customer-friendly approach. Customers can return or exchange almost any item within 30 days of purchase, provided the item remains in its original, unworn, and unwashed condition with tags attached.

This policy applies to both in-store and online purchases. For returns by mail, Dillard’s usually provides a preprinted shipping label, but it’s crucial to account for shipping time to ensure the item reaches the store within the 30-day window.

Additionally, returns must be accompanied by proof of purchase, such as a receipt or purchase label. Note that defective products are exempt from the 30-day return timeframe, offering further flexibility​​​​​​​​.

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *