Forever 21 Return Policy 2024: A Guide to Refunds, Exchanges, & More

forever 21 return policy

If you’re considering returning an item to Forever 21, it’s crucial to know their return policy.

Forever 21 allows returns within 30 days of the purchase or shipment date, but there are specific conditions. Items must be in their original, unused condition with tags attached. Some purchases have restrictions on how they can be returned, and the policy can differ based on the purchase method, whether in-store or online.

In this article, we have compiled essential details and tips to help you navigate Forever 21’s return policy, ensuring a smooth and hassle-free process for your returns or exchanges.

What Is Forever 21 Return Policy

Forever 21’s return policy is straightforward and customer-friendly. You have 30 days to return items, whether purchased in-store or online. For online purchases, the countdown starts from the shipping date. It’s essential to keep your receipt, as it’s required for returns, though online orders can be tracked via your Forever 21 account. Items must be unworn, unwashed, and have original tags attached.

However, certain items like underwear, lingerie, earrings, body piercings, and gift cards are non-returnable. You can return online purchases in-store, but in-store purchases must be returned to a physical location. Forever 21 emphasizes customer satisfaction by making their return process as smooth as possible​​​​.

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Forever 21 Return Policy Without Receipt

Forever 21’s return policy requires a receipt for all returns and exchanges. Without a receipt, customers are unable to return or exchange items, even if they are still tagged.

This emphasizes the importance of keeping your receipt if there’s any uncertainty about your purchase. Forever 21 enforces this policy to ensure a smooth and consistent return process, highlighting the need for proof of purchase to facilitate any returns or exchanges​​.

Forever 21 Return Policy After 30 Days

Forever 21’s return policy is quite straightforward, offering customers a 30-day window from the purchase date for returns, with a requirement for items to be in their original condition (unworn, unwashed, and with tags attached) for a full refund.

However, the policy does not explicitly cater to returns after 30 days, suggesting that any exceptions to this rule are at the discretion of the company and likely rare. Customers are encouraged to adhere to this timeline to ensure a smooth return process.

Forever 21 Return Policy Without Tags

Forever 21’s return policy requires items to be returned within 30 days of purchase or shipment, with the original receipt necessary for processing. While the store mandates items to be unworn, unwashed, and undamaged with tags attached, there’s a bit of flexibility for items without tags if they haven’t been used or washed.

Online purchases can be returned in-store across the United States, provided you have the confirmation slip or email. For in-store purchases, a direct return to any Forever 21 store is needed.

It’s also important to note that certain items like clearance or sale goods may not be eligible for return. If you’re considering a return without tags or original packaging, the policy typically requires items to maintain their new condition, although exceptions for damaged or incorrect items may apply. 

Forever 21 Return Policy Online

Forever 21’s online return policy offers flexibility and convenience for its customers. Purchases made online can be returned or exchanged within 30 days of the ship date. To initiate a return, customers must use the return form and invoice provided with their order.

These documents include a postmark date that specifies the last day for eligible returns, either by mail or in-store. It’s important for customers to adhere to this 30-day window to ensure their return or exchange is processed smoothly, providing a hassle-free shopping experience​​.

Forever 21 Return Policy In-Store

Forever 21 offers a straightforward in-store return policy that allows customers to return items within 30 days of purchase, ensuring a customer-friendly experience. To be eligible for a return, items must be in their original, unworn, and unwashed condition, accompanied by the original purchase receipt.

This policy applies equally to items bought in-store and online, with online purchases also returnable at any Forever 21 store across the United States, provided you have the confirmation code or email.

However, it’s worth noting that return shipping charges are not refundable, and items marked as final sale, including clearance and sale items, are not eligible for return.

What Is Forever 21 Exchange Policy

Forever 21’s exchange policy is designed with customer satisfaction in mind, offering a 30-day window for returns on all purchases, online or in-store. This period allows for a full refund on the original payment method or an exchange for another item.

The policy emphasizes the need for items to be unworn, unwashed, and with all tags attached, alongside proof of purchase. However, note that certain items like sale merchandise, cosmetics, and swimwear may be excluded due to their final sale status​​.

Forever 21 Return Policy Sale Items

Forever 21’s return policy for sale items is quite specific and varies depending on the nature of the purchase. Generally, items that were sold on clearance, part of sale, or included in specific promotions such as the $9 sales cannot be returned.

This rule applies regardless of whether the items are in their original condition with tags and packaging intact. For non-sale items, It offers a return window of 60 days from the purchase date for items bought online, and the same duration applies for in-store purchases. Items must be returned in new and unused condition, with all original tags attached.

When returning by mail, a $5.99 deduction from your refund will be applied if you use Forever 21’s shipping label. However, you can avoid this fee by choosing your own shipping method. It’s important to note that final sale items, cosmetics, underwear, select lingerie and swimwear, earrings, body piercings, and clearance items are not eligible for return or exchange​​​​​​​​.

How to Return an Item to Forever 21

Returning an item to Forever 21, whether purchased online or in-store, is straightforward if you follow their guidelines. Here’s a step-by-step guide on how to return items both online and in-store, based on information from Forever 21’s return policy.

Online Returns:

  • Log into Your Account: Access your Forever 21 account and go to your order history.
  • Select the Items to Return: Choose the item(s) you wish to return and specify the quantity.
  • Provide Reason for Return: Fill in the necessary details and reasons for the return.
  • Confirm Your Return: Follow the prompts to finalize your return request.
  • Prepare Your Return Package: Ensure the item is in its original condition, unworn and unwashed, with tags intact. Pack it securely.
  • Ship Back or Schedule a Pick-up: Depending on the option available or chosen, either mail the return package using the shipping label provided by Forever 21 or schedule a pick-up. Note that return shipping charges may apply and are non-refundable.

In-Store Returns:

  • Find the Nearest Store: Locate a Forever 21 store near you through their store locator.
  • Prepare the Item: Make sure the item is in its original, unworn, and unwashed condition with all tags attached. Pack it securely.
  • Bring Proof of Purchase: Take the original receipt or invoice with you as proof of purchase.
  • Visit the Store: Go to the store and proceed to the returns desk to initiate the return process. The staff will inspect the item and process your return or exchange as per the policy.


What is the return window for Forever 21 purchases?

You have 30 days from the shipped date or the date of your in-store purchase to return items to Forever 21​​.

Are there any items that cannot be returned?

Yes, non-returnable items include underwear, lingerie, earrings, body piercings, and gift cards/e-gift cards​​.

What is the policy for returning items without tags or original packaging?

All items must have original tags attached for a return. However, exceptions are made if the item was received damaged or was the wrong item​​.

How long does it take to receive a refund from Forever 21?

Refunds within the United States take 2 to 3 weeks to be credited, followed by 1 to 2 billing cycles for the refund to appear on your account. International refunds may take 4 to 6 weeks​​.


In conclusion, Forever 21’s return policy mandates that items, whether bought online or in-store, must be returned within 30 days of the purchase or shipment date. Products should be in their original condition—unworn, unwashed, and with all tags attached—to be eligible for a return.

This strict policy underscores the importance of timely returns and ensures that all items returned meet Forever 21’s standards for resale, reflecting the brand’s commitment to quality and customer satisfaction.

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